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Castles Home Services
Carpets or Rugs - Clean at Home, Water Removal Recovery Service, Carpet Repair, Refasten, or Stretch,
About us
Why choose Castles Home Services for your carpet cleaning? Here are 11 reasons. Castles Home Services is an owner operated local company with 40 years experience in the cleaning field. Over the past 4 decades the owner Brian has cleaned, repaired, reinstalled all types of carpet. We pre vacuum the carpets and dust or broom dusty baseboards prior to any standard cleaning procedures. We pre treat all areas especially heavy traffic areas or heavily soiled areas. If the area needs agitation as most heavily soiled areas do we use a carpet scrubbing brush on a floor machine to loosen soil. The soil is then removed with powerful extraction. Castles Home Services uses a textile rinse to strip off any soap residue and to prevent resoiling through wicking which is a common occurrence for many disatisfied clients. This step also prepares the carpet fiber to bond better with any protectants you may want such as Scotchgard or Stain Guardian. The textile rinse is such an important step I don’t know why any carpet cleaner would skip it but most do. We use protective blocks or sheets under any furniture we move to prevent rust or staining from furniture stain. as a final step Castles Home Services grooms the carpet for faster drying and enhanced appearance. Castles home services has a 5 star rating on Yelp. Castles Home Services has won the super service award from Angie’s List for the last 4 years in a row. See the blog page on our website castleshomeservices.com for helpful tips. I have a low moisture method also for clients who need carpets dry in 30 minutes or less. I have taken certified classed for upholstery cleaning as well as water and smoke damage/deodorizing. Tile and stone cleaning too is available. I have great success repairing etching on marble vanity tops and floors . I also do minor grout repairs. I endeavor to treat you and your home as I would want myself and my property treated. I Like to answer questions so please ask as this leads to better understanding for both of us. Please call or email me so I can help you with your project.
Business highlights
Emergency services offered
35 years of experience
Services we offer
Carpet repair-stretching, Top quality carpet cleaning, Water damage de-flooding service, cleaning tile & natural stone, dustless hardwood floor refinishing (a maintenance process), furniture cleaning, natural stone and ceramic tile cleaning & sealing, patching, polishing marble & limestone/travertine.Cleaning auto carpet and upholstery., seaming, small installation jobs, smoke damage odor clean up removal
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.833 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 94% | ||
| 0% | ||
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| 6% | ||
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Showing 1-25 of 33 reviews
Erik G.
Feb 2017
Brian (the owner of Castle Home Services) was supposed to clean the whole house (two upstairs bathrooms and the main first floor tile. When he came over to inspect our home and give us a cost to clean it I asked him to remove his shoes (we don't wear shoes in our house - we believe it's filthy to track in dirt and germs from outside and public restrooms). He removed his shoes with no problem (as have all the other cleaners/workers/servicemen who have entered our home over the years). We just had our carpets cleaned 1 week earlier by a different company who, again, had no problem whatsoever removing his shoes and commented that many people ask him to do that. The day Brian showed up to clean our tile I asked him again to remove his shoes but he said he wouldn't do it. He claimed he had to clean outside to his vehicle and back inside the whole time. Not true. Once he brought all his supplies inside he rarely went outside and could have easily removed his shoes and put them back on when doing so. We did not have him to do the upstairs bathrooms as he would have walked on our carpet (recently cleaned) with dirty shoes. We wanted our tile cleaned, we waited for the appointment, and the downstairs was in more need of cleaning than the upstairs so we had him clean the tile downstairs (he also came recommended on Angies list). We just mopped the floor after he left. I honestly never thought it would be an issue. It never had been before with anyone who has come into our home. Brian was not confrontational about the issue but he was also not apologetic or nice about it either. The floors are cleaner but not very noticeable because we keep a very clean home so he did do his job cleaning the tile. We are just disappointed that he does not have the respect or work ethic that all the other service people have had who worked on our home. Our neighbors were interested in getting their tile cleaned as well but we did not recommend they use Castle's service because of the aforementioned problem.
Michael S.
Jan 2017
They were on time and did the work in a professional manner. We are very pleased with the quality of the work.
Mia C.
Jan 2017
Not only were carpets nice and clean, but there was a bumpy area in the living room carpet that he was able to lift, stretch and trim excess carpet, then refasten it so it was nice and smooth. And it was just a small additional fee. Very pleased with the results!
John P.
Oct 2015
Great! Very hot day, and he was suffering from the heat, but he still did a great job.
Eileen V.
Oct 2015
unknown
Susan H.
Sep 2015
Everything went well. He arrived promptly. Cleaned all areas. Provided great service. Would definitely use his service in the future
Susan H.
Apr 2015
- The owner/manager Brian Fanta was extremely courteous, accommodating and diligent. He adjusted furniture and spent the time to do a very high quality job. We were most pleased and intend to use Castle's in the future
Dianah N.
Dec 2014
Owner helped me see what 1000 sf covered and we selected the areas that fit within the 1000 sf; We discussed the different types of cleaner and what would work best on certain areas. Work was done very professionally and I was very satisfied.
Wendy C.
Sep 2014
unknown
Response from Castles Home Services
"9/21/14 Let me start by saying that I am so sorry that [member name removed] had a bad experience with a cleaning company. That being said, it was not Castles Home Services. There are many cleaning companies out there and it is super easy to get in touch with the wrong one. Let me explain. I did clean carpets for [member name removed] back in August of 2013, I looked up the invoice. I did not clean any upholstery for her as her review indicates that I did, and I made sure that she was completely happy BEFORE I left as I always do. Before leaving any job I consult the client to see if they have any questions or concerns, then if so I address them at that time so that they and I are both confident that the experience was a success. I remember doing so on this occasion too. On the rare occasion that I do get a call back I promptly respond to any concerns and endeavor to do everything in my power to address and or correct any deficiencies that may have occurred. [member name removed] indicated that she was very happy with OUR services before I left and I have never received an indication of any disappointment on her behalf. I have no idea who [member name removed] had out to her beautiful home last week but it was NOT Castles Home Services. I truly wish it was Castles Home Services as she would not have had a negative experience as she describes above. Please call me [member name removed]; I’d love to work with you to correct whatever happened with whoever you hired. I will even offer to give you a discount to help offset the cost of hiring the wrong company. I want all my clients to have good experiences. 831-444-0991 I will also be attempting to con tact you. Hope to speak with you soon."
Matthew T.
Jun 2014
Did a fine thorough job
Response from Castles Home Services
"Thank you [member name removed] for you review. I'm glad I was able to provide you with the service you wanted."
Charles M.
Jun 2014
Brian came out late Friday afternoon at the end (I am sure) of a long work week. He showed up as scheduled and went right to work. I had to change my original appointment and had no problems contacting nor rescheduling. Carpets look good! I prefer supporting family owned businesses and would not hesitate to recommend Castles Home Services.
Response from Castles Home Services
"Thank you [member name removed] for your review, it is greatly appreciated. I have taken your advise and there are now signs on my van. I look forward to seeing you again soon."
Natalie D.
Apr 2014
Carpet cleaning... removed soil spots from a well used area of the carpet without having to clean the entire carpet. Looks like new. Brian was the best! Efficient, knows his stuff, on time, pleasant, professional and I highly recommend him, will use him again and I appreciate his work. He is a gift!
Response from Castles Home Services
"Thank you (member name removed) for your review as this helps me and others to gage my level of service. I look forward to serving your needs again."
Sandra H.
Mar 2014
Brian Castles arrived at our home at 9:00 a.m., the time and date arranged previously, to clean our carpet. It was in really bad condition from an 18-1/2 year old Toy Poodle who passed away the prior weekend. He had been blind and deaf for some time, and we wanted to get a new dog but decided to get the carpet cleaned. He told us that the new dog would probably still be able to detect any accidents on the carpet by the old dog, but we wanted him to go ahead with the cleaning any way.
He did an excellent job. The carpet (which was over 17 years old, looked like new again. It was amazing to see what Brian did and it took about 2-1/2 hours. He was very professional, using a sticky-tape to protect the furniture that would remain in the room, and vacuumed completely to remove all the loose dirt.
We are very impressed with Brian's job...and it looks fantastic. Thanks Brian!
Response from Castles Home Services
"Thank you [name removed] for your review. It was a pleasure to be of service to you, I hope to meet with you again, both you and your husband were a pleasure to visit with while I worked."
Doreen C.
Mar 2014
Castles Home Service were very professional. They were on time, got right to work and cleaned by area rugs wonderfully. They also gave me a quote on my wall to wall carpet and also my tile floor. I would not hesitate to use them again.
DC
DC
Response from Castles Home Services
"thank you for inviting Castles Home Services out to your beautiful home to clean your area rugs. I hope to here from you soon to schedule those carpets and tile cleaning too. I wish you all the best."
Michael M.
Dec 2013
It's been fine and they were very prompt. I'm going to give them a good rating and we would use them again.We have used them before. They do a really good job. They moved the furniture for me.
Response from Castles Home Services
"Thank you for your good words [removed member name] It was a pleasure to be there for you on both occasions. I look forward to serving you in the future."
Karen L.
Aug 2013
He did a beautiful job cleaning the carpet on 2 different occasions. And, the first time, he found our missing pet snake under the couch!...and didn't even charge us extra for it =] If you want your carpet cleaned, this is the person to do it.
Response from Castles Home Services
"Thank you for you review [removed member name], I really appreciate it. Yes the snake was a bit of a surprise, he didn't eat much though so no need to make an issue of it. I remember your husband was there the first time and we had good conversation while I worked, it was very nice to meet you this last time as well. I hope you are having a great year and I look forward to helping you next time with your cleaning projects."
Nancy K.
Jun 2013
I was happy with the carpets. They were clean and dry when they left. He came and did what he was asked to do at a reasonable price.
Response from Castles Home Services
"Thank you [member name removed] for taking time to write a thorough review for the service provided. Its always good to here from my clientele as feed back is helpful in knowing how our services and our communication are perceived by those we serve. I see there must have been somewhat of a communication breakdown from your comment. First let me apologize. I am truly sorry if for any reason I am responsible for the gap. Thanks for the reminder of how important communication is. I will make I t up to you next time for sure."
Gainell J.
Jun 2013
Brian and his son arrived on time; he was professional and knowledgeable. He provided quality service although the price was a little more than I usually pay but it was worth every penny. Brian exceeded my expectations; I can recommend Castle Home Services without reservation. I love Angie and Brian!
Response from Castles Home Services
"Thanks again for the lovely review. I am so happy that you have joined the many happy clients I have served over the many years of business I have been in. I look forward to serving you again on your next cleaning project. Smiles and best wishes! :~)"
Nancy G.
Mar 2013
We had all our carpets cleaned by Castle five months earlier, and the rest of the house still looks great. but we had some construction done recently and the workmen put plastic down to protect the carpets while they worked. When they finished the construction, they pulled up the plastic and left a sticky gluey residue on the carpet. We knew who to call--Castle! Brian showed up on time and did a very professional job. He was able to completely remove the sticky residue and left the carpet looking as good as new (even though it sadly is 22 years old). Thank you, Brian! You're the best!
Response from Castles Home Services
"Thanks for taking the time to write such a thorough and positive review. It makes me so glad to know that my clients are happy even after I have been gone, carpets are dry and you have had a chance to live with the results for a bit. I appreciate your kind words and I look forward to serving you a third time."
Holli L.
Mar 2013
Brain the owner showed up himself. We talked about what I wanted him to do, i.e. which carpets I wanted cleaned and whether I wanted him to treat the clean carpets with a protectant afterwards or not. He then gave me an estimate. After we agreed on the price, he performed the work. Brian is a very nice person who is pleasant to be around, very accommodating and conscientious. I felt throughly comfortable having him in my home. He did a great job! I would definitely have him back again.
Response from Castles Home Services
"Thank you [removed member name] for taking time to write a review for the service that Castles Home Services performed for you. I am always glad to know how I and the service I performed was received. I look forward to serving you again soon. Thanks!"
Donald L.
Feb 2013
Brial was on time and reasonably priced. He worked quality and move all the furniture. He gave me a price before he started. He did an excellent job.
Response from Castles Home Services
"Thank you very much for your review. It is appreciated that you took the time to offer your comments regarding your experience with my company and the service you received. See you next time."
Charles H.
Jan 2013
Excellent! Brian, takes time and pays huge attention to detail. Was as good as I have ever had, maybe better.
Response from Castles Home Services
"Thank you Customer for your remarks. I appreciate the time you took to provide me with another great review. It was a pleasure to be of service to you and I look forward to servicing your needs in the future. Hope you had a terrific time with your family ove the holidays."
Michael M.
Nov 2012
Brian, the owner, arrived on time and he introduced himself with a handshake. We toured my house and then he cleaned my carpets. He did the work fair and the carpets looked great when finished.
Response from Castles Home Services
"Thanks for your review member, It was a pleasure to be of service to you. I look forward to working for you in the future. It's nice to have the kind words of individuals like your self and all my Angie's List clients who appreciate the effort that goes into truley being a proffessional."
Nancy G.
Oct 2012
Braib the owner showed up on time, worked hard all day, and did a meticulous job cleaning our carpets, even removing some stains that previous companies had been unable to.
Response from Castles Home Services
"Thank you Customer for your review. It may sound like a common thanks but it always makes me feel good when clients like your self are willing to take the time to write some comments about our experience together. So far most of my Angie's List clients have done just that and it say's to me that Angie's list members are in a unique class of clientel that are to be highly valued. I look forward to serving your needs in the future."
Glenn H.
Sep 2012
Castles Home Services owner Brian Franta arrived precisely at the pre-arranged time. Brian was professional in appearance (full uniform), manner and demeanor. Brian took the time to become acquainted (both he and I are "talkers," which resulted in an absolutely fascinating half-hour conversation covering a vast variety of subjects), but when it came time to work, Brian went at it with a professional passion that was impressive. He lugged his heavy equipment up-and-down my stairs without the benefit of a rest or break. Upon completion, the work was inspected and found to be excellent. I did not grade the value of Brian's work because I have never had my carpets professionally cleaned so I have no basis against which to compare Brian's price. I was not-at-all disappointed with the price, however.
Response from Castles Home Services
"Thank you for your taking time to give my company a review. Yes we did have a very interesting conversation which I enjoyed too. It was a pleasure to be of service to you. As I recal it was your idea to call me and your wife was skeptical and wanted to contact another big name company, but you stuck with me. I thank you for that and I take it from the review that your wife was pleased too! I had every confidence that would be the case, I try very hard to fulfill the expectations of each client and I take great pleasure in doing so. I look forward to serving your needs in the future."
Licensing
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FAQ
Castles Home Services is currently rated 4.8 overall out of 5.
Castles Home Services accepts the following forms of payment: CreditCard
No, Castles Home Services does not offer free project estimates.
No, Castles Home Services does not offer eco-friendly accreditations.
No, Castles Home Services does not offer a senior discount.
Yes, Castles Home Services offers emergency services.
No, Castles Home Services does not offer warranties.