Yancey Home Improvements, Inc.

Our choice of using Yancey for our kitchen remodel was definitely the wrong one. Here are some of the reasons as to why we would not recommend Yancey: Salesperson signed the contract and was never heard from again; lack of supervision of crew which were subcontractors; lack of quality control; sloppy workmanship; lack of communication with customer; mis-cutting cabinet for microwave; refusal to process negative change order only ones that were overpriced in their favor. This remodel was supposed to take 5 weeks and we are in the seventh month and still waiting for completion.

they were perfect in all aspects in doing the job for me

I would never recommend them.

only worked with designer. work on bathroom has not started

Very efficient and hard working people. Love the fiber cement siding they installed as well as new windows. Price was competative. Friendly and responsive customer service.

In the middle of the bathroom remodel, I changed my mind about the floor tile. Yancey was very understanding and worked with me. They removed the old tile, that was not completely installed, and put in the new tile. They were then able to finish the project. Turned out very nice. I appreciated their patience.

job was completed timely and workers were very professional and explained what they were doing.

Small jobs are harder to do. They have to fit you into the schedule.

Yancey company is amazing. So easy to work with and quick and reliable. It's definitely pricey, butt that's the market. However, luckily with them you get what you pay for so the price is worth it.

I want to start this review with saying it’s the “little things” that make the difference. In March 2017, we started a bathroom remodeling project on all 3 of our bathrooms. Our house was built in the 1960’s and has a wood subfloor which we were especially concerned about. My husband had already pulled up the flooring in one bathroom exposing the wood around the toilet flange which showed water damage and rot. I got bids from some other places and most looked at the rotten wood and said it was no big deal and they could use fillers to fix it. April the designer from Yancey said they would replace the wood subfloor or whatever else needed to be done which impressed me. Yancey has various teams that do their jobs and Mike King and his team worked on ours. They did a fantastic job and were for easy for me to work with. They kept me informed of what they found and what they were doing. They did all the work themselves except for the shower pan and the shower door so they did the plumbing, tiling, electrical, and flooring. Two of my bathrooms had wood rot and damage around the toilet flanges so they replaced the bad boards. One bathroom had water damage on the windowsill and they replaced it. They were even able to fix an electrical issue I was having with a poorly wired GFCI outlet. We also had problems in the bathrooms with mildew so they installed exhaust fans above the bathtub and shower. They were in my house off and on for 5 weeks. They always made sure to leave us with a working toilet, sink, and shower although not always in the same room for a few days. They also made sure to keep the mess to a minimum and cleaned up after themselves every day.

Work quality has been fine up to this point. The job is not yet finished. The work was started about a month earlier than promised which was good but the job has stretched out to nearly two weeks.

customer service was excellent. I had both my bathrooms done at the same time and they made a very smooth transition for me. I am very pleased with both bathrooms.

tt cust has proj with (HA) contractor

I've worked with dozens of companies and contractors over the years, and my experience with Yancey has been one of the best. Interestingly, everything did not go smoothly and there were some mistakes made. However, Yancey addressed these immediately and even covered the cost of replacement materials. They responded to questions quickly, inspected work thoroughly, and, most importantly, they finished the job with great attention to detail. Our bathroom model looks fantastic. I highly recommend Yancey!

Have not recieved a call back to complete the job. As the counter was not sealed correctly and have called for this problem to be fixed and have not heard back from them. They were paid in full. Also I was not told I have to call for the inspectors to come see the job.

they have not started yet. Customer service was the best. Walked me thru the whole process of picking out tile, grout, floor tile light fixtures, shower head and controls. Plus worked within my budget. Steve is the Design Consultant and he went above and beyond to get everything right. Great Company.

Pros: the sales rep/designer helped us plan our dream bathroom and we love the final product! The installer was attentive to my special needs, and provided wonderful custom touches, and was very nice. Cons: The scheduling and communication was very frustrating, and the job took much longer than necessary; we think the installer cut our tile IN THE HOUSE while we were on vacation and we returned to a house entirely covered in tile dust, which is impossible to clean. However, in the end we were able to overlook the negative because we are so happy with our new bathroom.

They showed up on time every day and worked until that part of the project was finished. The whole remodeling took only four days. I didn't get a few of the amenities that I wanted, but that was due to the way the braces in the wall were originally done. I would definately recomend this company.

Their work is amazing but the scheduling could use a little work. I love my new bathroom and would use them again.

I undertook a $27K project with Yancey and my lesson learned is to never allow the contractors to demolish 2 important areas in your home (master bath and kitchen counter) at the same time. That proved to be the worse thing that can happen to a homeowner unless you move out of your house while construction is on-going.The quality of work is great. However, scheduling and attention to details leaves much to be desired. I am generous with the rating because I know they did their best & everything ended well but it came 2 weeks late with considerable amount of grief. So proceed with caution!

Don't know why they didn't include painting in the contract -- it seems odd that they wouldn't want to see the whole thing "finished."

Everything is still new, so I don't have any time/experience with the install yet, but I have seen about 14 bathrooms built over the years, and the work Fred from Yancey did was top notch. Scheduling took a while because they are busy, and I asked for the remodel at the height of the season, but once they started, they were fast, and despite the speed, the craftsmanship is great. Out of all the bids I got Yancey was the most expensive, but for what I got, I feel they earned their money.

They were very fast, effecient and always did a great job of cleaning up Every day. Would definitely use them again.

The project manager Linda was wonderful. My main problem was that the painting was not up to par and I didn't like the color of the grout (I did point both of this issues out). Also the toilet leaked and had to be "resealed". I would expect that at some time near the end of a project a review would be done by someone else from the company.

Yancey only started our bathroom remodel project this past week so I can't give a complete review yet, but so far everything has been going well. They will be installing new granite counters, cabinets, lighting, plumbing, flooring, sinks, shower and leveling the ceiling so it's all one height.