Yancey Company

The team did an incredible job with my bathroom! The tile work was amazing and I’m pretty happy with the turn over time! Thank you to the team who got it done!

I hired Yancey to convert my tub to a shower. After shopping around and feeling comfortable with the sales rep, we moved forward. Even though it was a high price tag, we were assured of a great product and end result... We did not get that. I am writing this review a full year after starting that project. I was told their installers had years of experience..ours had been in the country only a few months and doing tile work for even less. Since completion, we have noticed that the floor tile is not level and leaving pools of water that are unable to drain properly, and the grout in about every angled joint of the shower is cracking one by one, leaving gaps between tiles. When calling to get these items repaired, it has taken weeks to months. They are late to every scheduled appointment or just completely miss it all together with no heads up. Wish I saved my money and done it myself. I have never done any tile work in my life, and I still could have done a better job.

Not good. I never saw a foreman. I only saw the project manager, Jack, twice when he came by to increase price and threaten to pull his workers. I had to have mediation to get him to listen. I had a contract that was high but I was assured, by the salesman, that the company was fair and honest. Not my opinion.

We are very happy with how our bathrooms turned out.

I did not go with the provider.  They told me that to get frameless shower doors in my master bathroom, it'd be $4,000 installed. They even identified who they'd be getting it from.  I called the vendor and the vendor said they'd do it for $1,500 after I gave the the measurements.  Yancey is marking up their glass by $2,500.  Which is an insane money grab. Of course, they need to make a profit.  But that kind of markup is just gouging someone.  Go with an independent guy that doesn't need to mark up third party work.   They will force you to go to their cabinet maker, and hardware distributors.  Begs the question whether there's a kickback.
The high grades are for their designer who was professional, punctual, and always responsive.