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University Automotive

About us

Hi, our names are Craig and Amy Heiser and we started our auto repair shop with the idea that we wanted the friendliest Sacramento Auto Repair Shop. The friendliest car repair business in Sacramento would be good, but the friendliest business, period, would be GREAT!! We have worked hard over the last 18 years to make this goal a reality. We would like to share this experience with you. We are so very lucky to have so many clients that wanted to tell us that we were doing the job right that our clients have voted us “Best Auto Repair In Sacramento” for 5 years in a row on the Channel 3 KCRA A-list. We also were picked “Best Auto Repair” by ‘Sacramento Magazine’ and Top 3 Auto Repair Shops in Sacramento by ‘Sacramento News and Review’ in 1999. Thank you again if you voted for us!! So you have been looking for someone that you can just give your keys to and your auto will be repaired properly, you won’t pay for things that you don’t need, and that you are treated fairly and with respect. Well, we have not only put together a staff that can repair your auto correctly but they are a team of happy people who love to help people. Not only do we have 5 ASE Master Automotive Technicians but they all like to smile and love what they do. It is just important to surround ourselves with happy, caring people , as it is that they can repair your vehicle. We realize that it is much more fun to go to a Sacramento auto repair shop where people are having fun. It simply means better quality work and happier clients.

Business highlights

28 years of experience

Services we offer

Auto repair, air conditioning, battery, brakes, cooling system, exhaust catalytic converter, muffler, oil change, pipes, radiator, shocks, struts, tires, tune up & wheel alignment.

Accepted Payment Methods

  • CreditCard
Reviews
4.927 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
93%
4
4%
3
0%
2
4%
1
0%
Showing 1-25 of 27 reviews
Margaret C.
May 2017
5.0
Yes, I recommend this pro
$689
University Automotive understands the concept of keeping an auto instead of trading it in. I have entrusted my 1986 Toyota Corolla to them for several years, and they have kept it running well and in excellent condition. I also appreciate that they wash and vacuum my car before returning it to me. Plus who doesn't love the bag of candy they leave on the seat? Their prices are fair for the quality of work they do.

Suzanne M.
Jan 2017
5.0
Yes, I recommend this pro
$60
Great. Price high.

Gregory M.
Apr 2016
5.0
Yes, I recommend this pro
unknown

Richard P.
Jan 2016
5.0
Yes, I recommend this pro
unknown

Amy V.
Jan 2016
5.0
Yes, I recommend this pro
unknown

Steve J.
Oct 2015
5.0
Yes, I recommend this pro
unknown

Paul B.
Apr 2015
5.0
Yes, I recommend this pro
$700
unknown
Response from University Automotive
"Thank you for the review [Removed member name]. We appreciate the kind works and look forward to serving you in the future."

Jamie S.
Jan 2015
5.0
Yes, I recommend this pro
$160
They were great. From scheduling they were very prompt and even gave me a ride back home while the service was performed. They came and picked me up when it was done also. They completed the service on my car and did some testing to find out what the sound was. There were two issues they found:shocks and struts were original and needed to be replaced which could be causing the thumping sound and my motor mounts were loose. I chose not to have those services done as the quote was almost $1800. Their prices do seem a bit high but I feel like its worth it because you know they are going to get the job done right. Very thorough in explaining everything they did and when I got back in my car they had a bag of candies for me. I was very impressed with their work and professionalism and that they were so accommodating with rides to and from the shop.
Response from University Automotive
"Thank you for the kind words [Removed member name]. We will always do everything we can to make sure your experience is the best. Thanks again!"

Ronald B.
Aug 2014
4.0
Yes, I recommend this pro
$400
dropped car 8 am, ready at 1 pm as promised;  no major surprises, work done  as expected courteous,professional, communicate well
Response from University Automotive
"Thanks for the review [Removed member name]. We will try to make earn all A's next time. Thanks again!!"

Kyle S.
Aug 2014
5.0
Yes, I recommend this pro
$700
unknown
Response from University Automotive
"Thank you for your trust in us!"

Joel C.
Jun 2014
5.0
Yes, I recommend this pro
unknown
Response from University Automotive
"Thank you for the kind (funny) words. We appreciate your understanding that if we want the best technicians and best parts we will not be the cheapest, at the same time.The repairs also have a 5 year 50,000 mile parts and labor warranty for your peace of mind.Thanks again!"

Cleveland G.
Jun 2014
5.0
Yes, I recommend this pro
They did the inspection and they did.  They called me back with the details and the estimate and I approved the repairs.  They did good quality work and my car is driving just fine. They did just what they said what they were going to do and they had it finished when they said they were going to.  I think the price was fair and would recommend them to others.  They seemed to be very knowledgeable, informative and was nice to deal with.
Response from University Automotive
"Thank you for you trust in us and taking the time to write this review. We are here if you have any questions or concerns. Thanks again!"

Norman W.
Apr 2014
5.0
Yes, I recommend this pro
$1,500

The parts for this job from the dealer were very pricey.  As in every instance, the work done was first rate.

I fully recommend them.


Response from University Automotive
"Thank you for the kind words. We do our best to not use dealer parts but sometimes we have no choice. Thanks again!"

Susan S.
Mar 2014
5.0
Yes, I recommend this pro
$50
Always polite and friendly.  Provide ride to and from my house (about 2 miles) that I appreciate very much.  |
Response from University Automotive
"Thank you for the kind works [removed member name]. We will always work to do our best for you and appreciate you taking time to let us know. Thanks again!"

D B.
Jan 2014
5.0
Yes, I recommend this pro
$550
Fine. Price higher than another place that gave me an estimate, but wasn't sure of their reliability.

Paula P.
Jan 2014
5.0
Yes, I recommend this pro
They have done everything for me both minor to major repairs on my 1994 Honda and to my truck. I have been happy with their services overall.

Scott B.
Sep 2013
5.0
Yes, I recommend this pro
$900
They are terrific.  They explain everything in great detail, are very friendly and have always (I've used them 4-5 times) tried to make you comfortable and confident that you've done the right thing.

Susan D.
Sep 2013
5.0
Yes, I recommend this pro
$115
Made appt. by phone.  Called us when ready.  Very nice.

Joan G.
Sep 2013
5.0
Yes, I recommend this pro
$57
Beautifully... I bought in my car at the time in which I had made the appointment. I was then driven home ( or to my office... whichever was needed) in short order.     I was then called within the time frame expected to let me know if the estimate for the service would be correct( or if additional work would be needed & what the cost would be).    the driver then arrived at my home at close to the time expected, and drove me back to the shop.    I paid for the service and drove my nice clean car (there waiting for me  with a little note of thanks and a small bag of candies in the passenger seat)  home.      A sticker is attached to my upper left windshield advising me of the next service date.

Kelly F.
Sep 2013
2.0
$180
I took my car in to fix an electrical problem.  When it was raining hard, my car lights, radio, and/or other things would come on while the car was not running.  Weird, yes!  They checked the car and told me they couldn't say exactly what the problem was, but it might be the electronic ignition.  I agreed to have it replaced.  After having the repairs made, the problem occurred again.  I took the car to my friend and he called me within 20 minutes asking if I had ever had the windshield replaced.  Yes, it had been replaced.  He laughed and told me the windshield is not sealed properly and in the rain, water is leaking into my fuse box.  The fuse box fills with water and is the reason for the electrical problems.  He took one look at the fuse box and knew it was the problem as it was damp and rusty.  I do not understand how University Automotive missed that.  Why did they not look at the fuse box and determine that it was the cause of the problem?

Patricia K.
Sep 2013
5.0
Yes, I recommend this pro
$3,000
These guys stand by their word!!! They have been on KCRA's A list for 5 years in a row! ( KCRA is channel 3 in Sacramento). If you live within 5 miles of the shop, they will, for free, shuttle you back to your house and pick you up when your auto is finished. Their prices are great and as stated, they stand by their word and work!!!!! My car had water pump, air conditioner and rear hatch issues. Now it runs great!!!

Torrance E.
May 2013
5.0
Yes, I recommend this pro
$3,300
Again, hard to type b/c recent eye surgery. Took a while due to the need to outsource machine shop work. This is normal for any auto repair.

D B.
Dec 2012
5.0
Yes, I recommend this pro
$700
Well

Rijel L.
Dec 2012
5.0
Yes, I recommend this pro
$800
These guys are pretty great. I had to be at work in the afternoon and they made sure I made it on time. They also drove me home instead of having to wait at the shop while they did the work. They picked me up and called before they came out. Overall it was a little expensive, but I own a VW and expected that. All 4 rotors and all 4 brakes had to be done and the labor ended up cheaper than the parts. I was pleasantly surprised.

Martha C.
Aug 2011
5.0
Yes, I recommend this pro
.
Showing 1-25 of 27

Licensing

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FAQ

University Automotive is currently rated 4.9 overall out of 5.

University Automotive accepts the following forms of payment: CreditCard

No, University Automotive does not offer free project estimates.

No, University Automotive does not offer eco-friendly accreditations.

No, University Automotive does not offer a senior discount.

No, University Automotive does not offer emergency services.

No, University Automotive does not offer warranties.