The Grove Total Tree Care

This is a MIXED REVIEW. THE WORK PERFORMED BY OSCAR AND THE CREW WAS QUITE GOOD "A". My issues are with the process from beginning to end, the mis-leading contract , lack of definition in certain areas and the overall experience with the "COMPANY" not the crew. I take some responsibility for "assuming" certain things and not asking in several cases the right questions. If you are going to use this company here's some things you need to know/ask/define: -get a good definition of work to be performed and how much time the actual hands on work will take. -don't assume (like I did) that a days work is 8 hours -since part of the 8 hour day is commute time (which is NOT in the contract) get an explicit amount of time stated. -other than the commute time what other time is subtracted from actual hands on work time (breaks, lunch, etc.) -when the lead representative says they will be buy to check on progress hold them to it. After my initial estimate I never saw him again. I actually agreed to pay for two "days" of work. The specific work "defined" was estimated to take one and a half days with the extra half day to be used for "extra" things not written into the contract (silly me). NET, NET - paid for 2 days, no extra items accomplished. Actual time spent working on the job 10-12 hours depending on who you believe. COMPANY IS EXPENSIVE WHICH I KNEW AND WAS WILLING TO PAY. THOUGHT A DAY WAS EIGHT HOURS TIMES TWO. AGAIN SILLY ME.

I did not have any work done at my house and will not do business with Grove Total Tree Care. Not good customer service! I told the estimator that I was looking for a tree service that I could trust. As a home owner, you look for a good company to do good, honest, fair work. He assured me that his company was...yet, there was no follow through with a corrected scope of work. Commercial business is very lucrative....not much attention to the home owner. Other home owners...beware!

I didn't put a price down because the landlord paid the bill on this. I have his permission to write this review. The company did a wonderful job, they came, they did the job, the cleanup was spectacular. The crew was very careful about my existing side garden (the only way they could remove the branches, etc. from the backyard) that was next to my house. I felt they under estimated the amount of time it would take to do the job -- they had to get additional crew in to finish the job in the allotted time (they also did work on the other side of my duplex -- which had a lot more tree work to be done). I would recommend them wholeheartedly on the work and the cleanup they did. Again, I cannot comment on the cost, as the landlord paid for this

The arborist came out to review the work and provide me with a bid. He was very thorough and took his time to look at each tree and assess its requirements. He made recommendations for work that needs to be done this year and future years too. I was impressed with his depth of knowledge and enthusiasm for the work. Once the work was scheduled, the crew arrived, and the arborist stayed with them for about a hour and directed their work. They worked steadily and hard. They put out safety cones/traffic signs to direct traffic around their equipment. They completely cleaned up after themselves and left the yard tidy. I was pleased with the quality of the work, their communication with me about the work process, and their attention to detail.