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S&D Custom Stone and Tile Inc.
Acoustic Ceiling Tiles - Install, Laminate Countertops - Install, Laminate Countertops - Repair,
About us
WE ARE A LICENSED FAMILY OWNED AND OPERATED BUSINESS. I HAVE BEEN IN THE STONE TRADES FOR OVER EIGHTEEN YEARS. I OPENED MY OWN SHOP APPROXIMATELY FIVE YEARS AGO. MY COMPANY AND I, WILL ALWAYS DO OUR PERSONAL BEST TO GIVE EACH AND EVERY PROJECT THE ATTENTION IT DESERVES. WE CARRY WORKERS COMP INSURANCE THROUGH OUR PAY ROLL SERVICE ADP. AND CARRY INSURANCE WITH SKYLES INSURANCE. OUR FABRICATION PROJECTS ARE NEVER SUB CONTRACTED OUT. HOWEVER, FOR OUR BIG REMODELS WE ONLY WORK WITH LICENSED HAND SELECTED GENERAL CONTRACTORS. ALL BIDS OR ESTIMATES ARE ALWAYS FREE. PLEASE FEEL FREE TO CONTACT US WITH ANY OF YOUR QUESTIONS. WE WILL ALWAYS PASS ON ANY MATERIAL DISCOUNTS ON TO OUR CUSTOMERS WITH SIGNED CONTRACTS.
Business highlights
Emergency services offered
18 years of experience
Services we offer
& CERAMIC TILE. WE ARE CERTIFIED INSALLERS OF SILESTONE, AND SEVERAL OTHER QUARTS SURFACES., CAESAR STONE, FIREPLACE, FULL WALK IN BATHROOMS REMODELS, KITCHEN REMODELS, KITCHENS COUNTERS, OUTDOOR BBQS, SHOWERS WALLS, ZODIAQ
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.927 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 89% | ||
| 7% | ||
| 4% | ||
| 0% | ||
| 0% |
Showing 1-25 of 27 reviews
Rob C.
Sep 2019
It was excellent. They were very polite, well dressed, and well spoken. Everything was perfect and they used new technologies. The price was good.
Marlena K.
Nov 2015
Awesome and I referred him to everyone that need help. He does a great job.
Heidi B.
Oct 2015
unknown
Carolyn U.
Sep 2014
unknown
Christine H.
Aug 2014
They were amazing! Not only did Steve carry the exact stone I found elsewhere at a large graniie showroom - his price was 50% lower. And the fabrication fees were a fraction of what his competition quoted. To top it all off, they got the work done in record time - I'm giddy over the results. Thanks guys!! I would definitely recommend these folks to anyone looking for stone countertops.
DON N.
Jul 2014
unknown
Shirley R.
Feb 2014
Great. Only a worker left some debris behind. Other than that ok.
James D.
Jan 2014
Great job. It's been over a year and the work still looks like new!
Michele A.
Jan 2014
Yes, it went well.
The demolition team could have been more careful with our floors. Little less conscientious that we would have liked.
However, Steve gave great advice - since we didn't know much and he did a great job.
We would use them again!
The demolition team could have been more careful with our floors. Little less conscientious that we would have liked.
However, Steve gave great advice - since we didn't know much and he did a great job.
We would use them again!
Marie F.
Aug 2013
Very professional crew. Demolition of old tile done in a few hours and everything cleaned up to my satisfaction. Installation was done in the same manner. Very pleased with the result. Was several hours late from the time estimated on installation HOWEVER he called and kept me updated so that was not an issue in my book. I will use him again and have already referred him to others. Rated a B on responsiveness as you may have to make more than one phone call or email to get a response but with the building and remodeling business getting busier, this is common with all contractors. The work done was well worth an additional phone call!
John T.
May 2013
Steve and his team did a great job. He was very responsive to our needs and everything was installed in a timely fashion. Everything was completed on time and within a week. I met with Steve initially so he could take a few measurements in order to produce a bid. He was very professional and on-time for our appointment. He had a great attitude and promised to email the bid within 2 days. My wife and I were very pleased with the bid we received so we called Steve to schedule the job.
We scheduled it for two weeks out because my wife and I still needed to finalize our granite selection. The plan was to get started on a Tuesday at 9AM. They were on-time and completed the tear out in a few hours. They took the remainder of the measurements they would need for the granite fabrication. The only thing that wasn't part of the plan was my wife and I had made some changes to what we wanted for a tile backsplach. Steve was so adaptable to what we wanted to do. He just kept saying we want you to be happy. This actually added an extra day to the plan where Steve would have to come back the following week and finish up even though he probably had other jobs that he needed to get going on. This was much appreciated by us though and we truly felt he wanted his customers to be happy. He said not to worry about it and they will be back on Thursday once they had the fabrication done for the countertops.
They were back on Thursday morning around 9AM to install the sink and the countertops as well as start the tile. On Thursday everything went as expected. The countertops were installed, sink was installed and part of the tile was installed. They returned on Friday to finish the rest of the backsplach and grout what they could. We still had one little section that needed to be completed and like I said Steve was very flexible to our needs. He was expecting to be done on Friday but we actually had to have him come out again the following week to finish up the rest of our tile work.
Our experience with S&D could not have gone better. I think Steve really does his best to take care of his customers. He was on-time, flexible to our needs and priced reasonably. I would definitely recommend using him if you have any sort of granite or tile work that needs to be done.
We scheduled it for two weeks out because my wife and I still needed to finalize our granite selection. The plan was to get started on a Tuesday at 9AM. They were on-time and completed the tear out in a few hours. They took the remainder of the measurements they would need for the granite fabrication. The only thing that wasn't part of the plan was my wife and I had made some changes to what we wanted for a tile backsplach. Steve was so adaptable to what we wanted to do. He just kept saying we want you to be happy. This actually added an extra day to the plan where Steve would have to come back the following week and finish up even though he probably had other jobs that he needed to get going on. This was much appreciated by us though and we truly felt he wanted his customers to be happy. He said not to worry about it and they will be back on Thursday once they had the fabrication done for the countertops.
They were back on Thursday morning around 9AM to install the sink and the countertops as well as start the tile. On Thursday everything went as expected. The countertops were installed, sink was installed and part of the tile was installed. They returned on Friday to finish the rest of the backsplach and grout what they could. We still had one little section that needed to be completed and like I said Steve was very flexible to our needs. He was expecting to be done on Friday but we actually had to have him come out again the following week to finish up the rest of our tile work.
Our experience with S&D could not have gone better. I think Steve really does his best to take care of his customers. He was on-time, flexible to our needs and priced reasonably. I would definitely recommend using him if you have any sort of granite or tile work that needs to be done.
David L.
Jan 2013
He was great, and very easy to work with. He was prompt and very professional. He had the work done within a week. After shopping around, I found that his prices were really reasonable.
Phillip L.
Dec 2012
and the price!If I type here i will just repeat myself! Steve and his Crew are the second granite counter top group we have used from Angie's List.
The first was at our other home in Charlotte, NC. They were both terrific from beginning to end. The price in California was a bit less per square foot, and the quality was Superior in both places with both Contractors.
Steve even worked in our home while we were on vacation-They are fabulous-you can trust them beyond the 'shadow of a doubt' to do the best possible work. Everyone who enters our Kitchen or Game room 'rave' about the quality of the work, and then again at the price!
The first was at our other home in Charlotte, NC. They were both terrific from beginning to end. The price in California was a bit less per square foot, and the quality was Superior in both places with both Contractors.
Steve even worked in our home while we were on vacation-They are fabulous-you can trust them beyond the 'shadow of a doubt' to do the best possible work. Everyone who enters our Kitchen or Game room 'rave' about the quality of the work, and then again at the price!
Michelle O.
Nov 2012
We chose Steve to do our countertops based on his bid on the job, and the reviews of his work here on Angies list. At first, Steve was very responsive. He recommended a stone shop Domus, for us to pick out stone. We went with him to the store, and picked out stone that we loved.
Then there was a weeks delay because the stone shop would not give him a discount on the stone. Steve did not inform us of the shop unable to give us a discount. My husband and I had to continually follow up with him, till we got this information and told him we wanted to go ahead. We loved the stone, it was still in our budget, so we decided to go ahead and pay for it.
Steve came over to do measurements and we discussed what we wanted. He picked up the stone as agreed and set a date for it to be installed in the kitchen. When that day arrived, Steve was not present to do the install, it was done by his partner. My husband discovered that the edges of the countertop were not squared as agreed, but rounded. Again, we went ahead anyway, as we were eager to get our kitchen done. My husband had concerns about the install, which he expressed at the time, and I've followed up several times with Steve, and he keeps telling me he'll come back to address these, but he has not.
Our current concerns:
- Corners were not as agreed
- Counter top in one area is not level (discovered by the backsplash installer)
- Seams look like they were done by an amateur, they are messy.
- Many edges are chipped
- Stone not sealed properly, already showing water spots
- If you are looking for someone who is responsive, this is not the company you are looking for
In closing I'd like to say that, I really liked Steve, and believe that he may be experiencing some personal issues. However, it's no excuse for not doing right by us. He provides this product at a great price, so it may be worth it to some to go for price - and maybe this is an isolated incident. I have informed Steve of my concerns in writing, and while he responded that he would address them, he has not.
Then there was a weeks delay because the stone shop would not give him a discount on the stone. Steve did not inform us of the shop unable to give us a discount. My husband and I had to continually follow up with him, till we got this information and told him we wanted to go ahead. We loved the stone, it was still in our budget, so we decided to go ahead and pay for it.
Steve came over to do measurements and we discussed what we wanted. He picked up the stone as agreed and set a date for it to be installed in the kitchen. When that day arrived, Steve was not present to do the install, it was done by his partner. My husband discovered that the edges of the countertop were not squared as agreed, but rounded. Again, we went ahead anyway, as we were eager to get our kitchen done. My husband had concerns about the install, which he expressed at the time, and I've followed up several times with Steve, and he keeps telling me he'll come back to address these, but he has not.
Our current concerns:
- Corners were not as agreed
- Counter top in one area is not level (discovered by the backsplash installer)
- Seams look like they were done by an amateur, they are messy.
- Many edges are chipped
- Stone not sealed properly, already showing water spots
- If you are looking for someone who is responsive, this is not the company you are looking for
In closing I'd like to say that, I really liked Steve, and believe that he may be experiencing some personal issues. However, it's no excuse for not doing right by us. He provides this product at a great price, so it may be worth it to some to go for price - and maybe this is an isolated incident. I have informed Steve of my concerns in writing, and while he responded that he would address them, he has not.
Response from S&D Custom Stone and Tile Inc.
"I am only responding to this customer responce to explain myself. For a home owner to say "There is no excuse to not due right by them"! Is a pretty horrible responce after I explained myself. So here it is, The home owner called me and stated there were small chips that needed top be addressed. I do not like to exlpain or share my personal life but with ungrateful home owners like this I feel it is some times necessary. I explained to her I just found out my 19 year old son, had been diagnosed with a very agressive Sarcoma Canser tumor. Further I told her we were heading to surgery and I would get someone over there on tuesday the following week. We went into surgery for my son. I am sorry but "I did forget about her andher very very very small problem. But between trying to keep my mind right and my famiy strong, and the thought of loosing my son to canser. The repair slipped my mind. SO for her to say there is no excuse let me copmpare my sons canser or her repair. I have never left a customer in the way side. If I did that I would not be in business, and if she felt like that than I can only apolgize, . I did how ever explain the situation to her. I did spend a lot of free time with them at the stone suppliers. I did spend even more time making several calls to get them a better discount on their material, and help save them money. They selected a Honed granite material. Honed material is not as stain resistant as a polished material. The pores of honed granite are wide open and granite is not stain proof. Honed materials are susceptiable to marking and particualr absorption of oils, water and alcohol. So it is the home owners responsibilty to maintain and clean their stone counter tops. As for the edge detail they wanted a Mitered flat edge detail. I explained to them I charge more for this edge detail. They chose not to pay for the upgradded edge detail. Her husband wanted a 1/4 bevel on the top of the flat edge detail. His wife stated she wanted it with a small radious on the top. SO as we all were standing there in their kitchen the wife won the decision as to have the radious on the egde detail. Flat edge details will chip it is natural stone. I have no idea if the chips were there after the install or when the job was installed. It makes no difference to me. I WILL FIX THEM ALL!!!!!! As far as the unlevel of the stone counter tops go. I cannot do anything if they hired an unqualified or unlicensed cabinet installer to install their cabinets. It is not my responsibilty to level cabinets. We can only do so much with a poor foundation to install counter tops. As far as a business owner being on an install. I personally cannot be on every install. I do make every attempt to make it to every job. My business partner Jose was on there instal, he is not an employee is is a business partner.. He or I is always on every install. We do everything in our power to make every home owner satisfied with their projects. With that said we are always willing to address any home owners complaints. The problem I have is that this is not a case of "I will call that home owner later when I feel like it"!!!!! My son has canser he was going to leave for college in January that is not going to happen now. The thought of loosing my son has is the worst thing I have ever delt with in my whole life. So I do Sincerely apolgize for any inconvience I have caused it was not with any ill feelings of screwing or disappointing any of my customers. So with that said, I can only say with this customers responce to me and my business, I can only hope you would understand, This is an isolated event. I have no ill feelings towards them and will still always do everything in my power to make every home owner completely satisfied with our work. Have a most wonderful Holidays Sincerely, STEVE VASQUEZ"
Kathryn O.
Nov 2012
This job was as hassle-free as one could hope! Steve arrived when he said he would. Out of four estimates, his was the best (with the exception of one that was using the prefab granite, and would have had to put in six seams as opposed to the one seam Steve did.) Two of the estimates (Steve's was one) came from highly-rated Angie's List contractors. I chose companies that had reviews saying their prices were reasonable and work was good. His price was not only the best, he was also very professional. One valuable perk is that he passes on his contractor's discount for purchasing the granite and tile. I checked out granite places, and chose Arizona Tile. That discount saved between a quarter and a third of the cost of the granite and tile over what I would have had to pay on my own! He and his crew got the work done in two days (which is what he said it would take), and the job is beautiful! I noticed a few small things to fix, and Steve came out and fixed them promptly. It doesn't get better than this!
Note: the dollar amount represents labor only. The granite, tile and appliances are not included in the amount.
Note: the dollar amount represents labor only. The granite, tile and appliances are not included in the amount.
Carolyn U.
Nov 2012
All of the work was completed as contracted and time and cost frames all met.
Grant H.
Oct 2012
They had a wide variety of stones, and provided the services needed, in the ime promised.Sacramento
Stan S.
Oct 2012
Steve gave us an estimate during his initial visit to our home. His crew was extremely friendly, efficient and very neat. Our initial back splash choice was "our" big mistake and we wanted it changed after it was finished. We had company coming, and Steve committed to getting it replaced by working into the night, never complaining. We were more than satisfied with the new result and can't begin to say how much we appreciated it. Complements keep on coming on the beautiful job Steve and his crew did for us.
Jeff M.
Jan 2012
We had a great experience with S&D Stone. They recently installed our granite countertops and they look fantastic. Steve and his crew were wonderful. They responded quickly, were helpful in giving us the information we needed to make decisions, and were very professional. We used Angie's list to find them, and we were not disappointed. They came out and gave us an estimate that was much lower than the rest. We were a little nervous going with a smaller "family-owned" company versus a bigger one at first, but we were quickly put at ease. They do quality work and only took about a week from estimate to completion to get the job done. I can't say enough good about them. Would highly recommend!
Rachna C.
Nov 2011
They did multiple jobs for us. The job went really well. They not only did the job but they didn’t mind me hanging around. The first job they did was custom and this job was pre-fab and this was for my pool house so it was not a big deal none the less there was something I wanted custom fabricated and they stuck it in and didn’t charge me for it. I am very happy with them.
Phillip L.
Nov 2011
I believe I explained this feature of the report earlier, however, one detail I would not recommend, but it happened. My wife and I left the job site due to a previous commitment. We were expected out of town just as Steve's team arrived to complete some of the most delicate parts of the installation-fabrication on the Second day. Not to worry, even though Steve was 'on the mend' from recent surgery, he came out and supervised the group. They completed their work, in flawless manner. They then locked up the house, and left, with a job well done!
Baljit S.
Sep 2011
Great
Always clean & neat
Met deadline
Very professional
Easy to work with
Reasonable priced
Higher End grout
They did accent glass tile and it looks amazing.
If I could give them an A+ I would.
Always clean & neat
Met deadline
Very professional
Easy to work with
Reasonable priced
Higher End grout
They did accent glass tile and it looks amazing.
If I could give them an A+ I would.
Friend J.
Nov 2010
Steve was prompt, and the job looks great.
Gary A.
Jul 2010
We found S&D here on Angie's List along with a few other granite fabricators. We'd purchased our granite already and our cabinet designs were complete. We provided cabinet drawings & received estimates. We visited the shops and met with fabricators & selected Steve. Steve picked-up our granite from the retailer, worked with us on the design, provided us helpful suggestions about edging & sinks, and let us come to the shop to select which slabs & what orientation to use to create our kitchen island & countertops. Steve offered to use our left-over material for a bathroom counter and a small outdoor tabletop. We are very pleased with the countertops in our kitchen & bathroom. Steve & Jose were easy to work with & delivered on the day they'd forecasted. Steve was easy to work with via email. There were occasions where we wanted a bit more prompt communication. After the installation, we had a few emails & phone calls that had delayed responses. Overall, we had heard lots of difficult stories from family, friends, & subcontractors about granite fabricators. We think we found several on Angie's List who would have done excellent work for us. We are very satisfied with the work & value we received from S & D and do recommend them to others looking for granite fabrication.
Melissa S.
Oct 2009
I really liked their work. They were quick. They were in and out when they said they would be. I had to call them up and make sure if they were coming but I would rate that minimal as you have to do that with everyone.
Licensing
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FAQ
S&D Custom Stone and Tile Inc. is currently rated 4.9 overall out of 5.
S&D Custom Stone and Tile Inc. accepts the following forms of payment: CreditCard
Yes, S&D Custom Stone and Tile Inc. offers free project estimates.
No, S&D Custom Stone and Tile Inc. does not offer eco-friendly accreditations.
No, S&D Custom Stone and Tile Inc. does not offer a senior discount.
Yes, S&D Custom Stone and Tile Inc. offers emergency services.
No, S&D Custom Stone and Tile Inc. does not offer warranties.