Polar Bear Auto Care

Auto Service, Heating and Air Conditioning, Auto Glass,

About us

We are a full service auto repair facility - from brakes to tune-up, timing belts to radiators and everything in between. We are THE Automotive A/C specialty center in Sacramento WE service all makes and models even older cars with R12. We warranty all of our repairs* for 2 years or 24,000 miles. We install air conditioning in the Dealership's vehicles that came without A/C .

Business highlights

39 years of trusted experience

Services we offer

Air conditioning, heating, electrical, general auto repairs, brake, tune-up, cooling system, timing belts, oil changes, 30k, 60k, 90k, fuel pumps and filters, fuel injection and cooling system services, water pumps, radiators & power windows. We also offer Financing with NO CREDIT CHECK all you need is a Drivers license and a paper check.

Services we don't offer

smog and tires

Amenities

Warranties
Yes
Senior Discount

10%



Accepted payment methods

Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.511 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
64%
4
18%
3
18%
2
0%
1
0%


Rating CategoryRating out of 5
quality
4.8
value
4.2
professionalism
4.9
responsiveness
4.9
punctuality
4.8
Showing 1-11 of 11 reviews

Charity K.
06/2015
5.0
auto repair
  + -1 more
unknown
Description of Work: Perfect from start to finish. Gave accurate quote and completion date. They were on time and spot on budget.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$900

Response from Polar Bear Auto Care
Thank you for your review. It is nice to hear we are doing a good job.

Leland M.
12/2014
5.0
auto repair
  + -1 more
unknown
Description of Work: I checked Polar Bear Auto close before I went in and they met all my expectations. If I need repairs again I will go there. I like their 24000 mile/month warranty which can be honored at their associate stores (this is to be tested.)

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,700

Gary K.
03/2014
4.0
auto repair
  + -1 more
I went in. I paid 500 dollars to Polar Bear Auto Care and I don't think they fixed it first hand. I went in again because the air conditioning stopped working. I went in again under a warranty. I paid another 300 dollars to replace the condenser. They should have replaced it the first time. But, they fixed it anyway and it worked perfectly well.
Description of Work: I've used Polar Bear Auto Care to replace the condenser

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$500

Larry H.
10/2013
3.0
auto repair
  + -1 more
After a quick early morning diagnosis and service recommendations by the PBAC business owner; no service performed at all by the Polar Bear Auto Care repair shop. I was very disappointed! I paid $90 for the Polar Bear Auto diagnosis and absolutely ZERO Work Done! Took my vehicle to another dealer (much closer to my residence) and got needed and necessary four shocks installed. World of difference and the second service shop provided complete work, including parts and labor. for $380.00! Also took same vehicle to a third service repair shop and A/C is now working (for 3 months now) at my cost of $130.00! Polar Bear Auto Care business did not advise nor recommend anything and [DID NOTHING] and because of recommendations and reviews provided by Angies List, it was the first repair shop I drove to (48 miles from my home). I will never return to Polar Bear Auto Care repair shop and I own six vehicles from 1994 through 2013.
Description of Work: Check-out A/C system. Check-out the brakes and shocks due to noise, ride and performance. Check-out fuel delivery and engine performance. Nothing done and nothing recommended!!!!

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

$90

Response from Polar Bear Auto Care
Thank you for taking the time to write a review, we value feedback to help us improve our service to you our customers. I have to apologize we obviously missed what your issues were at the original write up. On July 5th, 2013, I wrote on the R/O "A/C not working, dragging engine". I did not anything down about noise in the brakes or check out the shocks. We spent nearly an entire hour checking anything we could to find a reason your engine would drag down when the A/C was on. The A/C was blowing cold and the compressor was working fine, engine fan clutch was good, system pressures were well within range. The technician wrote A/C working well unable to duplicate customer complaint return vehicle if problem occurs again. During our FREE courtesy inspection the we noted the engine oil was darker than normal and the 3rd brake light was out, which we replaced at no charge to you. During the test drive nothing was brought up that needed attention no brake pulsation or shock fade. Front brakes appeared to be fine through the wheels, we didn't do a brake inspection as we missed your desire to have one done. I will be happy to refund the $65 diagnostic fee you paid and once again apologize we didn't communicate effectively with you. thanks kevin bishop

Mary E.
02/2013
5.0
auto repair
  + -1 more
They were able to replace the ac compressor and they did an excellent job. They recharged the system and they did excellent.
Description of Work: They found an issue with my ac in my truck. They definitely went to the schematics that were called for my specific vehicle, and they are able to tell me that it was put in by a second party and was not the original equipment.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Agnes D.
02/2013
5.0
auto repair
  + -1 more
They were polite and business-oriented and I wouldn't have gone back to them if I didn't like their service. My son has also used them for his vehicle.
Description of Work: They checked my ac in my car to see what was wrong with it and they were able to fix it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Rick D.
02/2013
4.0
auto repair
  + -1 more
The service turned out good.
Description of Work: About a year ago they serviced my wife's car.
Rating CategoryRating out of 5
Yes, I recommend this pro

Barbara G.
02/2013
3.0
auto repair
  + -1 more
unknown
Description of Work: In the beginning, they struggled to fix my air conditioner in my car, and made a few attempts to correct the issue. In the end, they were able to remedy the situation, and loan me a rental car to use while they fixed the air conditioner once and for all.
Rating CategoryRating out of 5

Mike N.
02/2013
5.0
heating & air conditioning/hvac
  + -1 more
I was well satisfied with their effort and their work. They were true to their estimate.
Description of Work: They replaced my air conditioning system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Renee Z.
06/2011
5.0
auto repair
  + -1 more
My car air conditioning died on Friday afternoon. I called and even though they were swamped with work they fit me in first thing Saturday morning. Two hours later they called to let me kinow the car was ready to be picked up. They do good work and their prices are extremely reasonable
Description of Work: They fixed my air conditioning and changed the oil. Totally reliable - Finding an auto repair place has always been difficult for me because I don't have much knowledge in this area and I have fears about being ripped off. I've been going to Polar Bear for the last four years and am delighted with their service. No matter how busy they are Kevin Bishop, the General Mgr, always fits me into their schedule. They are trustworthy, professional, always thinking of ways to save me money and very nice people! I'm delighted I found them and I give them highest marks. Renee Zito

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$116

PEGGY K.
09/2007
5.0
auto repair
  + -1 more
Everything at Polar Bear was fine but the price. It is well known for their convenience and their speedy service. The mechanics were great to work with and very pleasant I just did not expect to pay what I did at Polar Bear.
Description of Work: I had Polar Bear do the oil change to my 1994 Jeep Cherokee.

Rating CategoryRating out of 5
quality
5.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$50

    Contact information

    2430 Harvard St, Sacramento, CA 95815

    www.polarbearautocare.com

    Service hours

    Sunday:
    Closed
    Monday:
    7:30 AM - 5:30 PM
    Tuesday:
    7:30 AM - 5:30 PM
    Wednesday:
    7:30 AM - 5:30 PM
    Thursday:
    7:30 AM - 5:30 PM
    Friday:
    7:30 AM - 5:30 PM
    Saturday:
    9:00 AM - 3:00 PM

    Licensing

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Auto Service,
    Heating and Air Conditioning,
    Auto Glass,
    Auto Radiators,
    Electrical,
    Auto Transmission,
    Auto Mufflers

    FAQ

    Polar Bear Auto Care is currently rated 4.5 overall out of 5.

    Sunday: Closed

    Monday: 7:30 AM - 5:30 PM

    Tuesday: 7:30 AM - 5:30 PM

    Wednesday: 7:30 AM - 5:30 PM

    Thursday: 7:30 AM - 5:30 PM

    Friday: 7:30 AM - 5:30 PM

    Saturday: 9:00 AM - 3:00 PM

    Polar Bear Auto Care accepts the following forms of payment: Discover,Financing Available,MasterCard,Visa
    No, Polar Bear Auto Care does not offer free project estimates.
    Yes, Polar Bear Auto Care offers eco-friendly accreditations.
    No, Polar Bear Auto Care does not offer a senior discount.
    No, Polar Bear Auto Care does not offer emergency services.
    Yes, Polar Bear Auto Care offers warranties.
    Polar Bear Auto Care offers the following services: Air conditioning, heating, electrical, general auto repairs, brake, tune-up, cooling system, timing belts, oil changes, 30k, 60k, 90k, fuel pumps and filters, fuel injection and cooling system services, water pumps, radiators & power windows. We also offer Financing with NO CREDIT CHECK all you need is a Drivers license and a paper check.
    smog and tires

    Contact information

    2430 Harvard St, Sacramento, CA 95815

    www.polarbearautocare.com

    Service hours

    Sunday:
    Closed
    Monday:
    7:30 AM - 5:30 PM
    Tuesday:
    7:30 AM - 5:30 PM
    Wednesday:
    7:30 AM - 5:30 PM
    Thursday:
    7:30 AM - 5:30 PM
    Friday:
    7:30 AM - 5:30 PM
    Saturday:
    9:00 AM - 3:00 PM