MACY'S IN HOME DECORATING

The salesman was very thorough, although he was also pretty slow. We did get exactly what we wanted though, so it was probably for the best, and he did tip us off about an upcoming sale. The only bad part was the very high delivery charge, something not mentioned until after filling out all the paperwork. I would ask up front about it.

THE CUSTOMER SERVICE WAS SLOW. THE SALESMAN WAS KNOWLEDGEABLE AND HAD A GOOD IDEA OF WHAT I WAS LOOKING FOR AND WANTED. THE DELIVERY WAS FAST. DELIVERY FEE WAS QUITE HIGH.

I CALLED MACY'S IN MARCH, 2004, TO HAVE ONE OF THEIR DECORATORS DESIGN AND INSTALL CUSTOM WINDOW TREATMENTS IN SEVERAL ROOMS OF MY NEW HOME. THEIR DECORATOR CAME TO MY HOME AND HELPED ME TO SELECT SOME STYLES AND FABRICS. THERE WERE SEVERAL DELAYS IN THE DELIVERY DATE, AND WHEN THE ORDER WAS RECEIVED, SOME ITEMS WERE MADE INCORRECTLY AND HAD TO BE REMADE, RESULTING IN MORE DELAYS. THE FINISHED DRAPERIES DID NOT LOOK LIKE THE SKETCHES I HAD BEEN GIVEN, AND THE FABRICS WERE VERY LIMP AND WRINKLED. THE DECORATOR AND INSTALLER SAID THAT THE WRINKLES WOULD COME OUT BY THEMSELVES AFTER THEY HUNG FOR AWHILE. I WAS NOT VERY HAPPY WITH THIS AND CONTACTED MACY'S. THEY SENT OUT THEIR SALES MANAGER, WHO AGREED THAT THE DRAPERIES LOOKED TERRIBLE. SHE HAD THE ENTIRE ORDER REMADE, WHICH TOOK MORE TIME. WHEN THEY WERE DELIVERED, THE WHOLE ORDER WAS MADE WRONG AND COULDN'T EVEN BE HUNG. I MADE HER REMOVE ALL THE WINDOW TREATMENTS AND DEMANDED A REFUND. IT TOOK MONTHS TO GET MACY'S TO REFUND MY MONEY.