JIMMY'S PIANO MOVING

Would not hire again because of their inflexibility to provide 72 hours to resolve a situation that was impossible for me to meet. Carrot on a string - DETAILS: Written on Jimmy’s Piano We were happy with Jimmy’s until we hit a problem! Having moved out of the country we set up payments on an autopay before we left. Until 2016 everything was going well we were deemed valued customers. In June 2016 the autopay stopped we had no clue, it was so regular for 5 years we didn’t check. While we have had the same phone number for 8 years they were unable to reach us and we had no idea the payments stopped. Due to a separation, in 2015, I had no way of knowing! The other party not computer savvy did not indicate a problem. A payment for 6 months was made in 2017 by the other party. It became apparent in 2018 that Mrs. had to take over all the accounts of the other party. When the oversite was identified Jimmy’s Piano was contacted to workout arrangements to bring the account up to date. Initially, the receptionist felt he (the owner) would probably waive the lates of $600 to bring the account forward. That didn’t happen, he wanted half the late fees, to which I felt that is fair. I tried to work out a payment arrangement to bring this account forward by paying them $720 (back storage fees) in the month of JULY and requested to pay the final $300 late fees plus the $40 August payment by August 3rd after receiving the next pension check . We were told if we did not pay the balance by 8/1/18, they would not waive the additional $300 in late fees and they would begin lien processes. Is an additional 3days making that much of a difference to them? Had I not taken over the account, the piano would still be there they would not have received the $720 paid this month (July) and the account would still be in arrears! MY POINT IS, IF THEY WERE REALLY TRYING TO WORK WITH ME, HAVING INHERITED THIS PROBLEM IN JULY, 3 additional days should not force the account back in the ‘red’! I showed good faith in resolving this issue but they are now unwilling to give me 72hours to clear a check so I can send payment - they want to put the account back in the RED!!! There is no professionalism, quality, or responsiveness to this!!! Especially after being informed of the issues surrounding this account and my willingness to resolve this in less than 45days on a fixed income!!! Would I recommend? I will respond to that once I retrieve the piano! As far as fairness and goodwill, if you have any issue, don’t expect it from them! Why couldn’t they work with me for 3 days? So because I don’t have $1020 to send, (I did send $720) I will be hit with an additional $300! That is just wrong!!!! I could understand it if it went past 8/3/2018 being charged the additional but this is not customer service, this is penalizing me for inheriting an account I would like to get right! How do I create $300 dollars that I won’t have before 8/1? How do I pay the extra $300 without being in arrears? With this added on, it will stretch the repayment out for an additional 2 months just to cover the added $300, they were willing to waive!!! So of course, now the threats come - “On 8/1/18 the opportunity to settle the balance at a discount will expire and the $300 tentatively waived will be reapplied to the account bringing the amount due to $920 as August storage costs will become due and the account will go into pre lien status. - KENDRA”. I have no idea how we get to $920, my payments are $40 a month, I have nothing saying the amount increased! Apparently they have not applied the $720 paid them in July!!! READER: You decide is this someone you want to work with??? After being told they rarely ever get rid of anyone’s piano - because eventually people return for them! I gave this my best to resolve and only asked for 3 days to complete it as the finances were drained - so they want to now increase the debt further straining finances! DO YOU WANNA WORK WITH A COMPANY WHO CAN’T AFFORD 72hours to receive payment????