The short version: prompt response, competitive price, outstanding professionalism in the finished product. The details: despite being swamped with work due to the January-February 2017 storms, Mike Hammons from Freedom Fence was able to visit us within a few days of the initial call. I was seeking to replace our 18-year old cedar fence, originally built with 8-inch pickets (vertical fence boards), that mostly blew over in the wind due rot at the base of the old wood posts. Mike contacted me by email soon thereafter with a bid that was well above the budget agreed to by my neighbor and myself. I replied with a request for some way to trim the price if possible, and Mike said a substantial reduction was possible by changing to 6-inch redwood pickets, which Mike suggested would actually be superior to 8-inch cedar. I agreed and the construction date was set for 4 weeks out--the best that could be done given the ongoing nasty weather. Installers John and Stefan arrived as scheduled and simply stated, the redwood fence and gate installation they created was amazing; outstanding in every regard--beyond expectations.