Fallen Leaf Tree Management

Completely done

They were great! They showed up on time for everything - to get us an estimate through three days of tree removal and stump grinding. The workers were all great - very pleasant and worked to make sure they didn't damage other plants in our yard, plus they cleaned up after themselves. Highly recommend!

It went very well, the team knew what to do/what was required. the clean up was very good.

great, job

I was really happy that they said the tree really didn't need to be taken down unless I was concerned about the concrete on the patio. Living in Sacramento, the shade from the tree is more important to me that the existing, already in poor shape, concrete.

Smooth, quick

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Well done, timely service. Fair estimate for followup trimming on property.

Quick and smooth

The neighbors enormous oak tree fell into my yard grazing my house. It wiped out one small oak, a loquat tree, various other plants, the gutter, screen door and perhaps part the edge of the roof. The weight of the fallen tree was resting on the smaller shattered oak and the top of the tree was cuddling a massive oak near my house. If the shattered oak gave way the weight of the tree would have landed on my large oak. Chances were my oak would have landed on my home. I called their emergency number...backed it up with an email/photo. Received a phone call shortly thereafter. An hour later spoke with an arborist. He came out an hour later. Chose the least expensive way to deal with the challenge. An hour later the team arrived. It took around 2 1/2 hours to remove the tree. In addition they removed the other damaged trees. They cleaned up the entire area. All this while it was raining. The company was slammed with emergencies and they came out to help me. I'm impressed and grateful! Amazing and totally professional!

I wasn't happy with them actually. They were very responsive. They said they were going to use a sure-picker, they didn't and so a lot of the brushes were left there which should have been cut off but they couldn't get them to because they were finding it and end result is just looking not good. It's just didn't look that good and we actually paid them but I didn't notice any difference from the fertilizing.

we didn't use this company.

These folks definitely deserve their "A" rating!

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The actual work was done well by a competent and cordial crew of three. The arborist did not return after the original estimate. The billing process was a terrible experience and negatively impacts the overall rating. The original visit with the arborist went fine. He estimated the job would take a three man crew a full day. He said he would send an estimate for the pruning, bush removal and a soil sampling. The original estimate was not received timely and I had to call for it. Apparently he had the wrong email.The estimate we subsequently received did not include the Angie's List discount of 10%. I called to accept the estimate and they agreed to include the discount. The work was scheduled, and the crew arrived but they only pruned one tree before they left for an emergency. We had a call from the arborist while they were here telling us they would have to come back another day to finish. Later that day we received a bill from the billing department for the full amount of the estimate, with no Angie's List discount, although they had only spent a couple of hours pruning and the soil sample was not done! I had to write back to them and explain that their bill was in error. About two weeks later the crew came back to finish the job. The total time spent at our home, for both visits, was 4 hours 20 minutes. Not a full day as originally estimated. Once again we received a bill from their accounting department requesting payment of the full estimate for a full day's work! We called the billing department and explained that the estimate was for a full day, but that the crew had worked less that 4.5 hours total (plus the soil sample had never been taken.) They were not helpful at all and said we had to talk to the arborist! We suggested that we were the customer here and she should talk to the arborist and get the final bill corrected. All we asked for was a final detailed bill showing the hourly rate, travel time and the Angie's list discount, but she wouldn't budge, but she did say she would provide a small discount. If we did not pay, she would send the matter to "collections". Eventually we did speak to the arborist and got the corrected amount and the discount, but it should never have been this difficult. If we didn't question them we would have overpaid by $500 and for some services not provided.

Did not show up for first appointment.

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