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Empire Today
Tile: Ceramic and Porcelain - Repair, Carpet Repair, Refasten, or Stretch, Wood Flooring Repair or Partial Replacement,
About us
Empire Today®, Makes Beautiful New Floors Easy. Call 877-733-9131 for Carpet, Laminate, Hardwood, Vinyl, or Tile flooring. Empire is the easiest way to get the best value and a professional experience. Call 877-733-9131 to Schedule a FREE In-Home Estimate and samples will be brought right to your home. Get professional room measurements and an all-inclusive price estimate. We offer professional installation when you want it around your schedule. Empire’s convenient shop-at-home service and professional installation let you skip the hassles of home improvement store shopping. We carry quality name brand floors from industry leading brands. Because of our national footprint and manufacturer relationships, Empires great prices include your floor, installation, materials, and more. Empire Today is dedicated to customer satisfaction and has been a leading provider of installed home improvements and home furnishings for over 55 years. Call 877-733-9131 NOW to schedule your FREE In-Home Estimate. For more information, visit EmpireToday.com.
Business highlights
66 years of experience
Services we offer
Hardwood, Laminate, Update Services Offered to: Empire Today offers quality, Vinyl, get professional room measurements and an all-inclusive price estimate. Plus, name brand Carpet, or Tile Flooring. Schedule a FREE In-Home Estimate by calling 877-799-9131. Shop from the comfort of your home, we’ll professionally install around your schedule. Empire Today is dedicated to customer satisfaction and has been a leading provider of installed home improvements and home furnishings for over 55 years.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.426 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 69% | ||
| 15% | ||
| 4% | ||
| 8% | ||
| 4% |
Showing 1-25 of 26 reviews
Jim A.
Sep 2018
Worse customer service I’ve ever had.
Paula B.
Apr 2018
The salesperson had a great selection of flooring, and he was able to arrange financing immediately. They were a bit higher, and we got another quote, but the quality was way below what Empire offered, and the services the promised were not as complete. The crew came in and got three rooms done by noon. We have 2 dogs, and so far the floor is holding up to their paws and activities.
Response from Empire Today�
"Dear Customer, We strive to make beautiful new floors easy, and we're thrilled to hear that we did just that! Thank you for sharing!"
Denise R.
Apr 2018
Everything went well and all was performed at the time requested.
Trish C.
Apr 2018
They were late, floor was installed very nice, until I realized they scratched my pub table, cracked the threshold leading to the back door and broke the connector for my sectional. When I called I was told I would be given 350 towards damages, onbly to find that they applied it to my credit for the flooring. Had to fight back and forth for 2 months to ge the money padi to me to get the repairs completed. When I priced it out, my 50/50/50 discount really wasn't. Very expensive
Robert F.
Apr 2018
it went well
Response from Empire Today�
"We're happy to hear that. Thanks for sharing!"
Michele Y.
Apr 2018
It was an excellent experience and I wouldn’t hesitate to use them again.
Response from Empire Today�
"Your feedback is valuable to us, and we're happy to know that we made beautiful new floors easy for you! Thanks for sharing."
Karen N.
Apr 2018
Went well. Workers were on time and courteous. Salesperson was friendly and helpful. I felt the selection was somewhat limited in choices but they bring the display to you so its not a whole showroom of choices. I needed my job to be done in a timely manner and they were able to fulfill that.
Response from Empire Today�
"Dear Customer, We're thrilled to hear that your experience was a positive one. Thanks for sharing!"
Alicia B.
Aug 2017
.
Patricia E.
Jun 2017
Good job. Sales rep was excellent.
Response from Empire Today�
"We are thrilled to hear this. Thank you for sharing!"
Jeanne B.
Jan 2017
It was a good price. The worker who came was professional. They left the area clean.
Response from Empire Today�
"Dear Customer, We are thrilled to hear that your experience came with ease! Thanks for sharing!"
Susan H.
Jul 2015
The sales call was very professionally handled. Each room designated for carpeting was measured and questions posed as to how I wanted to have specific areas handles. When installers arrived, they were very polite and quickly got to work. They worked tirelessly all day moving heavy furniture and installing both the pad and carpeting. They carefully moved furniture back as the rooms were finished. The installers were quite experienced and worked efficiently and quickly. I couldn't have been more pleased.
Response from Empire Today�
"It was wonderful to read your review! We want all of our customers to enjoy the world-class service you described, and we’re thrilled that the installation went so smoothly. We truly appreciate the recommendation and hope you’re enjoying the new look and feel of your home!"
Kevin B.
Jul 2015
A few weeks ago we contracted with Empire to replace the carpet in our house. Here is the end result:
Positives:
- The price was decent and competitive
- The sales person was knowledgeable, friendly, showed up on time and did a good job
- The installers were on-time and did a good job for 99% of the floor (see below)
- The product was what we ordered
NEGATIVES:
- There is a bad seam running down the middle if our master bedroom that they cannot do anything about. I called immediately hoping to get the remaining carpet so the dye lot would be the same. After two weeks we were told that they could not do anything unless we want mismatched carpet.
- (BOLD, UNDERLINE, RED!!!) **** We opted for the 0% for 1 year for part of the cost and an account was opened with Synchrony for the exact amount. EmpireToday double billed the account. Before we even received the account information from Synchrony we received a credit alert. Our credit just plummeted as Synchrony reported a "Card Over Limit" to Experian that now shows under "Derrogatory information". Again, this was before we even received the account number/information.
I have now invested several hours of my valuable time on phone calls and research figuring out what happened and how to fix it. I imagine I will have to invest many more hours to get it taken care of and cleaned up. At this point I am still waiting for a call back from EmpireToday. Yesterday they said they would call back today. Today they said 1-3 business days.
I would add that while this is fixable in time we were about to look at cars as my daughter is about to get her license. We now have to put that and anything else we have that depends on credit on hold until this is sorted out and cleaned up... So the impact to us is pretty negative...
Unless you are a masochist I would NOT recommend this company!
Positives:
- The price was decent and competitive
- The sales person was knowledgeable, friendly, showed up on time and did a good job
- The installers were on-time and did a good job for 99% of the floor (see below)
- The product was what we ordered
NEGATIVES:
- There is a bad seam running down the middle if our master bedroom that they cannot do anything about. I called immediately hoping to get the remaining carpet so the dye lot would be the same. After two weeks we were told that they could not do anything unless we want mismatched carpet.
- (BOLD, UNDERLINE, RED!!!) **** We opted for the 0% for 1 year for part of the cost and an account was opened with Synchrony for the exact amount. EmpireToday double billed the account. Before we even received the account information from Synchrony we received a credit alert. Our credit just plummeted as Synchrony reported a "Card Over Limit" to Experian that now shows under "Derrogatory information". Again, this was before we even received the account number/information.
I have now invested several hours of my valuable time on phone calls and research figuring out what happened and how to fix it. I imagine I will have to invest many more hours to get it taken care of and cleaned up. At this point I am still waiting for a call back from EmpireToday. Yesterday they said they would call back today. Today they said 1-3 business days.
I would add that while this is fixable in time we were about to look at cars as my daughter is about to get her license. We now have to put that and anything else we have that depends on credit on hold until this is sorted out and cleaned up... So the impact to us is pretty negative...
Unless you are a masochist I would NOT recommend this company!
Response from Empire Today�
"Thank you for bringing your concerns to our attention. We will be following up with you shortly to discuss the issues with the installation and the billing of your order, as we want to ensure that everything gets resolved to your satisfaction. You can also reach us at 888-588-2315 x3555 or [email protected]. Thank you. Angelica Snell, Resolution Team Manager"
Renee J.
Mar 2015
On March 14, 2015 they finally came back to fix the errors in the vinyl installation. The workers were great, my problem was with the responsiveness of their customer service department.
Response from Empire Today�
"Thank you for bringing your concerns to our attention. We’re glad that the necessary repairs have been completed, but we never want our customers to be disappointed in our service. We regret the delay in resolving your concerns, and we will be following up with you shortly to discuss your experience. You can also reach us at 888-588-2315 x4195 or [email protected]. Thank you. Jeanette Ramey, National Customer Service Manager"
Lourdes C.
Oct 2014
The sales person was very attentive, presented many hardwood options and allowed time for us to make the best decision for us. She also informed us about best pricing, sales and repeat customer incentives. We have used Empire twice and have had no complaints.
The installers were here on time and listened to our concerns, they underestimated the installation time and had to return the next day however this was not an issue for us. We are pleased with the care they took moving items or covering the legs on some pieces of furniture.
The installers were here on time and listened to our concerns, they underestimated the installation time and had to return the next day however this was not an issue for us. We are pleased with the care they took moving items or covering the legs on some pieces of furniture.
Response from Empire Today�
"We love hearing from our satisfied customers, and it was wonderful to read your review. It’s great that the sales rep and installers were all so helpful. Enjoy the new look and feel of your home! Jeanette Ramey, National Customer Service Manager"
Sue F.
Oct 2014
unknown
Response from Empire Today�
"We’re thrilled that you enjoyed your experience with us, and we hope to assist you with future home improvement projects as well! Thank you. Jeanette Ramey, National Customer Service Manager"
Kim B.
Jun 2014
unknown
Response from Empire Today�
"We love hearing from our satisfied customers, and we’re thrilled that your installation went so well. It’s wonderful that the installers went above and beyond and that you’re enjoying the new look of your home. We truly appreciate the recommendation and we look forward to working with you on future home improvement projects. Thank you. Jeanette Ramey, National Customer Service Manager"
Gwendolyn C.
Jan 2013
They were nice people who showed up on time. They secured the carpet and made sure it looked good. They moved the furniture for me. Everything went well and looks good.
Response from Empire Today�
"Thank you for taking the time to share your experience. It’s always wonderful to receive customer feedback, and we are pleased to know that the installers were helpful and courteous. Enjoy the new look and feel of your home! Thank you! Rebekah Clerk, National Customer Service Manager"
Conni M.
Nov 2012
The salesperson, Vicki, came out to our house on time, measured the rooms we needed to have carpeted, showed me some samples of carpets, gave us a quote which we accepted, all in about 30-45 minutes. The carpet was installed about a week later by 2 men who went about their work in a very professional manner, moving the heavy furniture and putting it back after the carpet was installed. We were very happy with the results. Would have this company do work for us again.
Response from Empire Today�
"Thank you for the review! We always strive to make the home improvement process easy and convenient, so we’re glad that we were able to help. We look forward to working with you on future home improvement projects and hope you’re enjoying the new look of your home! Rebekah Clerk, National Customer Service Manager"
Susan B.
Oct 2012
Extraordinary. The employees were outstanding, and the contractors were highly skilled and perfectionists. They were timely, considerate, and very communicative as the job went along to make sure we were all on the same page. I appreciated that the lead man and I both agreed that it had to be done right or not at all. They were very clean, considerate, and polite.
Response from Empire Today�
"Thank you for sharing your experience! We’re thrilled that your installation went well, and it’s great to hear how enthusiastic you are about the work that was done in your home. We’ll be sure to pass along your compliments to the installers. Enjoy the new look of your home! Rebekah Clerk, National Customer Service Manager"
C.V. B.
Aug 2012
They were absolutely phenomenal and came in with 5 or 6 people. They worked from 8 a.m. to 8 p.m. and were out of here in 4 days. During the course of the job there were some changes we wanted to make and they were very responsive and did them immediately.
Dan K.
May 2012
I made an appointment with Empire based on their commercial on TV. However before I called them I also reviewed Angie's List. Angie's List did not have many good things to say about Empire but because I had a bad experience with a competitor of Empire's and Angie's list has nothing but rave reviews about them, I decided to call Empire. I didn't go back an write a review about the competitor because I wasn't a member of Angie's List when that happened. Enough said I went on line and made an appointment for the Empire Sales person to visit my home which he did on May 18. After measuring and deciding on product I was offered to have the project completed on May 19, which I accepted.
The craftsman arrived on time and began work immedialtely. He worked non-stop for 7 hours and the project was complete. This man was the most professional, courteous, knowledgeable and hardworking craftsman I have ever seen. I would not hesitate to hire him or Empire again. The floor looks and feels great and I am one happy customer. I am grateful I didn't believe everything I read.
The craftsman arrived on time and began work immedialtely. He worked non-stop for 7 hours and the project was complete. This man was the most professional, courteous, knowledgeable and hardworking craftsman I have ever seen. I would not hesitate to hire him or Empire again. The floor looks and feels great and I am one happy customer. I am grateful I didn't believe everything I read.
Response from Empire Today�
"It’s great to know that your experience with us exceeded your expectations. Customer satisfaction is our top priority, so we’re glad that you were able to enjoy our next-day service and that your installation went smoothly. Thank you for the review and enjoy your newly renovated home! Rebekah Clerk, National Customer Service Manager"
Dolores K.
Oct 2011
As I said earlier, we have retained an attorney, which was done after my many calls to Empire Today seemed to go unheeded. I was referred to several people that kept insisiting that they wanted to come in to my home yet another time to install, and were not receptive to returning my money, and repairing the damages their workers caused. I was more than cooperative, and allowed them to return many times to make things right, and I was not going to deal with them again. I have obtained bids to do the repairs from licensed businesses, as well as tear out the floor and replace with new lamiante, and my attorney is now handling the negotiations. The BBB that handled this case is in the state of Illinois,and unlike California, they charge to mediate cases on behalf of the consumer. As I had retained an attorney now, I was not prepared to pay them several hundred dollars to mediate, so the case was closed.
Response from Empire Today�
"Empire Today, LLC (“Empire”) regrets any inconvenience to the member and has, accordingly, attempted in good faith to fully resolve her concerns; however, she has rejected several of our offers to resolve her concerns, and we continue to wait for her to provide certain information to cover reimbursements. Nonetheless, Empire remains willing to amicably resolve this matter with the member."
Sandra W.
Jun 2011
They did really good. They showed up on time, cleaned up after themselves. I would shop around, but also consider hiring them again.
Sandra W.
Oct 2010
Good
Tim W.
Jun 2009
Prompt, quick and very clean!
Licensing
State Contractor License Requirements
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FAQ
Empire Today� is currently rated 4.4 overall out of 5.
Empire Today� accepts the following forms of payment: CreditCard
Yes, Empire Today� offers free project estimates.
No, Empire Today� does not offer eco-friendly accreditations.
No, Empire Today� does not offer a senior discount.
No, Empire Today� does not offer emergency services.
No, Empire Today� does not offer warranties.