Empire Today
About us
Empire Today®, Makes Beautiful New Floors Easy. Call 877-733-9131 for Carpet, Laminate, Hardwood, Vinyl, or Tile flooring. Empire is the easiest way to get the best value and a professional experience. Call 877-733-9131 to Schedule a FREE In-Home Estimate and samples will be brought right to your home. Get professional room measurements and an all-inclusive price estimate. We offer professional installation when you want it around your schedule. Empire’s convenient shop-at-home service and professional installation let you skip the hassles of home improvement store shopping. We carry quality name brand floors from industry leading brands. Because of our national footprint and manufacturer relationships, Empires great prices include your floor, installation, materials, and more. Empire Today is dedicated to customer satisfaction and has been a leading provider of installed home improvements and home furnishings for over 55 years. Call 877-733-9131 NOW to schedule your FREE In-Home Estimate. For more information, visit EmpireToday.com.
Business highlights
Services we offer
Hardwood, Laminate, Update Services Offered to: Empire Today offers quality, Vinyl, get professional room measurements and an all-inclusive price estimate. Plus, name brand Carpet, or Tile Flooring. Schedule a FREE In-Home Estimate by calling 877-799-9131. Shop from the comfort of your home, we’ll professionally install around your schedule. Empire Today is dedicated to customer satisfaction and has been a leading provider of installed home improvements and home furnishings for over 55 years.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 69% | ||
| 15% | ||
| 4% | ||
| 8% | ||
| 4% |
"Dear Customer, We strive to make beautiful new floors easy, and we're thrilled to hear that we did just that! Thank you for sharing!"
"We're happy to hear that. Thanks for sharing!"
"Your feedback is valuable to us, and we're happy to know that we made beautiful new floors easy for you! Thanks for sharing."
"Dear Customer, We're thrilled to hear that your experience was a positive one. Thanks for sharing!"
"We are thrilled to hear this. Thank you for sharing!"
"Dear Customer, Our mission is to make beautiful new floors easy for our customers, and we are thrilled to hear that your experience came with ease from start to finish. We hope to work with you on future projects. Thank you for sharing!"
"Dear Customer, We are thrilled to hear that your experience came with ease! Thanks for sharing!"
It started out feeling really good. We had a sales guy Robert who was very nice. I liked the price and product he presented, so we SIGNED A CONTRACT for the work to be done on 3/5 with the condition that we move the stove, fridge, and toilet ourselves. Done deal, we were happy.
We moved all of the appliances and removed the toilet the evening of 3/4, and the next morning we got up and awaited the crew's arrival. And waited. And waited. And finally, an hour after they were supposed to show up, I get a call from a man named Darnell letting me know that the technician who was supposed to do our flooring ran into an unexpected delay in a different job, and would not be able to do our floors that day. (Please note that this was a total LIE because Empire does not do overnight jobs! There is no possible way that this could be true). I became quite upset and advised Darnell that we had already removed our toilet, and that he needed to get someone out there today. Darnell refused, continuing to claim that there was no one to send and nothing he could do about it. He offered to have someone come out Monday 3/7, or Saturday 3/12.
My husband and I both work full time and there was NO WAY we were going to lose a full day's pay because of their incompetence. So, after discussing with my husband, we agreed that a reasonable solution would be to have them come out on Saturday 3/12. In the meantime we would put the toilet back. Our conditions were that they would take 100$ off the job, and they would remove the appliances and put them back themselves. Reasonable right? (especially considering that this would require that we purchase another seal for the toilet). WRONG! They were willing to take some money off the job, but not to move the appliances. We were going to be required to do it ourselves AGAIN. Now would be a good time to mention that they charge $40 per appliance, so they would have charged us $240 to do what we have now done TWICE.
At this point I was thoroughly p***** and disgusted, so I called Robert the sales guy. He was very empathetic, and said he would call the office to work something out for me. A little while later I got a call back from Robert letting me know that he was willing to come to our home to supervise the job on Monday. This way we wouldn't have to wait a week, and we wouldn't need to put the toilet back on in the meantime and have to buy that replacement part, and we wouldn't have to miss work. This is in addition to removing 100$ off the job. We were annoyed with the company as a whole at this point, but this seemed an acceptable compromise. (Please also note that Darnell told Robert that the tech that was supposed to do the work was MIA and not picking up his phone! No call, no show. So that line about the "unexpected delay on another job" was a load of hogwash and a total LIE)
Today is 3/7. My husband stayed at the house this morning waiting for Robert to show up so he could let him in. After no contact from Robert, my husband gave him a call. What a shocker to learn that Robert has 2 appointments this morning! One at 9, and one at 11, and neither are anywhere near our house! So he had NO INTENTION of actually showing up this morning! None.
Needless to say we have cancelled the whole job. This company does not deserve our business. We are working to have my deposit refunded and we will go all the way up to the CEO of Empire and drag their @sses before the Better Business Bureau to get it back if we have to.
Empire, please note, We have told EVERYONE WE KNOW ABOUT THIS. Everyone. Our friends and family, our personal banker, the cashier at the grocery store, our neighbors, our co-workers, EVERYONE. My husband is an account manager for a property management company, and guess who he's going to tell all of his clients and associates not to use? YOU. My mother-in-law is having her entire 3600 sqft home refloored this summer. She was planning on using you, but after hearing our story, guess what flooring company she will never ever use? That's right, YOU. Good luck keeping your doors open. If this is how you do business I don't think you will be around much longer.
"We regret that the installation was not completed as initially scheduled and any inconvenience that occurred as a result. We understand that you've chosen to cancel the order, but please don't hesitate to contact us at [email protected] if you would like to discuss the situation further. Thank you."
"It was wonderful to read your review! We want all of our customers to enjoy the world-class service you described, and we’re thrilled that the installation went so smoothly. We truly appreciate the recommendation and hope you’re enjoying the new look and feel of your home!"
Positives:
- The price was decent and competitive
- The sales person was knowledgeable, friendly, showed up on time and did a good job
- The installers were on-time and did a good job for 99% of the floor (see below)
- The product was what we ordered
NEGATIVES:
- There is a bad seam running down the middle if our master bedroom that they cannot do anything about. I called immediately hoping to get the remaining carpet so the dye lot would be the same. After two weeks we were told that they could not do anything unless we want mismatched carpet.
- (BOLD, UNDERLINE, RED!!!) **** We opted for the 0% for 1 year for part of the cost and an account was opened with Synchrony for the exact amount. EmpireToday double billed the account. Before we even received the account information from Synchrony we received a credit alert. Our credit just plummeted as Synchrony reported a "Card Over Limit" to Experian that now shows under "Derrogatory information". Again, this was before we even received the account number/information.
I have now invested several hours of my valuable time on phone calls and research figuring out what happened and how to fix it. I imagine I will have to invest many more hours to get it taken care of and cleaned up. At this point I am still waiting for a call back from EmpireToday. Yesterday they said they would call back today. Today they said 1-3 business days.
I would add that while this is fixable in time we were about to look at cars as my daughter is about to get her license. We now have to put that and anything else we have that depends on credit on hold until this is sorted out and cleaned up... So the impact to us is pretty negative...
Unless you are a masochist I would NOT recommend this company!
"Thank you for bringing your concerns to our attention. We will be following up with you shortly to discuss the issues with the installation and the billing of your order, as we want to ensure that everything gets resolved to your satisfaction. You can also reach us at 888-588-2315 x3555 or [email protected]. Thank you. Angelica Snell, Resolution Team Manager"
"Thank you for bringing your concerns to our attention. We’re glad that the necessary repairs have been completed, but we never want our customers to be disappointed in our service. We regret the delay in resolving your concerns, and we will be following up with you shortly to discuss your experience. You can also reach us at 888-588-2315 x4195 or [email protected]. Thank you. Jeanette Ramey, National Customer Service Manager"
"Hi [member name removed]. Thank you for making us aware of your concerns with the quote you received. Your sales information has been forwarded to our sales team for review. Thank you, Jeanette Ramey National Customer Service Manager"
The installers were here on time and listened to our concerns, they underestimated the installation time and had to return the next day however this was not an issue for us. We are pleased with the care they took moving items or covering the legs on some pieces of furniture.
"We love hearing from our satisfied customers, and it was wonderful to read your review. It’s great that the sales rep and installers were all so helpful. Enjoy the new look and feel of your home! Jeanette Ramey, National Customer Service Manager"
"We’re thrilled that you enjoyed your experience with us, and we hope to assist you with future home improvement projects as well! Thank you. Jeanette Ramey, National Customer Service Manager"
"We love hearing from our satisfied customers, and we’re thrilled that your installation went so well. It’s wonderful that the installers went above and beyond and that you’re enjoying the new look of your home. We truly appreciate the recommendation and we look forward to working with you on future home improvement projects. Thank you. Jeanette Ramey, National Customer Service Manager"
"Thank you for sharing your experience! It’s wonderful to know that even though you did not purchase, the sales rep was helpful and you enjoyed the sales appointment. We look forward to assisting you with future home improvement projects! Rebekah Clerk, National Customer Service Manager"
"Thank you for taking the time to share your experience. It’s always wonderful to receive customer feedback, and we are pleased to know that the installers were helpful and courteous. Enjoy the new look and feel of your home! Thank you! Rebekah Clerk, National Customer Service Manager"
"Thank you for the review! We always strive to make the home improvement process easy and convenient, so we’re glad that we were able to help. We look forward to working with you on future home improvement projects and hope you’re enjoying the new look of your home! Rebekah Clerk, National Customer Service Manager"
"Thank you for sharing your experience! We’re thrilled that your installation went well, and it’s great to hear how enthusiastic you are about the work that was done in your home. We’ll be sure to pass along your compliments to the installers. Enjoy the new look of your home! Rebekah Clerk, National Customer Service Manager"
Licensing
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FAQ
Contact Information
Located in Sacramento, CA
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