Drain masters
About us
Complete plumbing,with 3 vehicles,friendly staff with low rates. seniors, Angie's List,1st time customer discounts available.
Business highlights
Emergency services offered
18 years of experience
Services we offer
Plumbing including drain clearing, bathtubs installations & hydro-jetting., garbage disposal, sewer/water repipe, sinks, toilets, trenchless sewer, video inspection of sewerlines, waterline replacements
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
5.047 Reviews
Number of Stars | Image of Distribution | Number of Ratings |
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98% | ||
0% | ||
2% | ||
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Showing 1-25 of 47 reviews
Jeanette H.
Mar 2019
I'm so glad I chose this company for my plumbing needs. When you have so many plumbers to choose from, you never know if you'll be happy with them in spite of the reviews. The technician was very thorough and knowledgeable and discussed a long-time plumbing issue we've had with me. I was very happy with the cost of the current service and will probably hire them to do other work.
Joanne F.
Sep 2017
Well. Two plumbers showed up. One was in training and the other supervised as needed. It went quickly and all questions were answered. Good Price
Joanne F.
Aug 2017
...
Joanne F.
Jul 2017
went well; completed in about 1 hour or so. Explained what was going on. Efficient.
Margaret R.
May 2017
Very well... I was very happy
Sabine D.
Jan 2017
Excellent! I appreciate this company's honesty, integrity and competence and would recommend it highly.
BOB M.
Jun 2016
unknown
Tim B.
Mar 2016
unknown
Linda N.
Aug 2015
Installation went great. Although the sink was a tight fit in the available space, and installer had to modify location of dryer duct, connect to water line, etc, he did an excellent job and charged a low price. I have had no problems with the sink or connections he installed. I would not hesitate to use his company's services in the future.
Patricia J.
Jun 2015
They were friendly and fast. The one gentlemen explained some idiosyncratic issues with the original installation, but he worked with it. He pointed out that the controls weren't well supported, but said that the control itself didn't require a lot of pressure. He didn't pressure me to do expensive replacement work. He said that though my setup wasn't ideal it would be satisfactory. Nice guys, I would use them again.
Genie T.
Feb 2015
We had water filling up the toilets in both bathrooms plus coming from the shower and tub drains. Needless to say, we were pretty frantic to find a plumber. I pulled up Angie's List to search for one - called literally ten to fifteen of them and either they couldn't help us for several hours or not until the next day, or they didn't respond to messages. Called JRW Plumbing and left a message. He called back immediately and said he was booked solid but he recommended Drain Masters. We were so thankful for that recommendation. I called Drain Masters and Thomas said they were finishing a job but he thought he could be here within half an hour. He and his helper - Cardell (I hope I spelled it right) - were at our door within 30 minutes.
Turns out the house sewer line was backed up due to a flushable wipe that had gotten caught on a rough spot in a cast iron part of the sewer clean out. They cleaned out the drain and loosened the cap on the clean out. We learned that houses have sewer clean outs - ours is in the front by the irrigation system. The rubber cap is supposed to be loose so that when the line gets clogged and backs up, it backs up into your garden instead of your house. Ours had been clamped closed by someone, who knows who.
After that, they made sure everything worked inside and also replaced the wax rings on both toilets.
If we ever have problems again, we will call Drain Masters. Thomas and Cardell were here when we needed them - Thomas said that they have three trucks in different areas so that there is usually someone who can respond quickly to an emergency. Thomas was professional and polite and super informative. He obviously knew what he was doing. Hopefully, we will not need them often, but Drain Masters will be our plumber from now on.
Turns out the house sewer line was backed up due to a flushable wipe that had gotten caught on a rough spot in a cast iron part of the sewer clean out. They cleaned out the drain and loosened the cap on the clean out. We learned that houses have sewer clean outs - ours is in the front by the irrigation system. The rubber cap is supposed to be loose so that when the line gets clogged and backs up, it backs up into your garden instead of your house. Ours had been clamped closed by someone, who knows who.
After that, they made sure everything worked inside and also replaced the wax rings on both toilets.
If we ever have problems again, we will call Drain Masters. Thomas and Cardell were here when we needed them - Thomas said that they have three trucks in different areas so that there is usually someone who can respond quickly to an emergency. Thomas was professional and polite and super informative. He obviously knew what he was doing. Hopefully, we will not need them often, but Drain Masters will be our plumber from now on.
EVELYNN B.
Dec 2014
The experience was excellent!
Alison D.
Oct 2014
unknown
Cathy H.
Oct 2014
unknown
Michael A.
Oct 2014
The service was fantastic. I called him on his cell on Sunday morning and he showed up exactly hone he promised. He was friendly, very clear with explaining what went wrong and how he was going to fix it. Thirty minutes later everything was back to normal. We had a chance to chat a bit while he was here and it was clear that this aaas a really nice man who was a very professional plumber.
I wouldn't ever call another plumber after having them. It was perfect and affordable.
I wouldn't ever call another plumber after having them. It was perfect and affordable.
Alicia B.
Sep 2014
unknown
Lucy H.
Aug 2014
They call and say they will show up and then they never show. They also never call to cancel. The owner gets upset that I am calling to ask when the workers are going to show up. Owner says that he isn't a babysitter, and will not babysit the job. Tells me they are going to come and finish my job, but the length of time they stay is sporadic, even during the weekdays. One month into the job they aren't even halfway through it. There is a lot of shotty work.
Response from Drain masters
"How can you leave a negative review when we did this job for free? Never collected a penny from you.We completely reframed your entire bathroom and flooring for free. 2 weeks for free... 1000 in parts for free. We were friends, doing you a favor. We have a fall out and you decide to give a bad review cause your upset. Theres no invoice, no money... Your getting sued by both your neighbors, your asking me to lie in court for you... A course we dont want to be there... You even ask me to drive your daughter to L.A...you constantly.. Call my house everyday at 6-7 am asking if im coming over to work...i tell you only when we have no PAYING jobs pending.. I dont get it [removed member name].. Your job was for FREE. Theres NO contract or even a finish date.. Why is ANGIES list involved on a friend helping a friend complete a project??"
Teresa C.
Jun 2014
unknown
Cheryl H.
Apr 2014
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Lucy H.
Apr 2014
I loved the communication he kept with me. His workers were all extremely professional and polite. They were punctual and very knowledgeable. They worked in the pouring rain and the heat and they went above and beyond there scope of work to satisfy my needs. I would recommend them to anyone and I would use them again in the future. I would give them an A++.
Nora W.
Mar 2014
Thomas is amazing! He works hard to make sure the customer is happy and will do it right, even if it means going back to Home Depot multiple times for the right part! He is super friendly and easy going. I will be using him again in the future
Barbara E.
Mar 2014
It went very well! They came out right away (within 24 hours of calling) and they did a great deal of work. It was everything I expected and more! They were so nice and considerate of my home and when they came inside to work on my toilet. They were great! They did a a lot for $200 and considering it was only $79, that was great! Everything they did is still working. They were knowledgeable in their practice. I would hire them again in a heartbeat. It was certainly one of the best experience I've ever had with a company.
Gene H.
Mar 2014
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Beth R.
Mar 2014
They got in contact with me right away after we purchased the Big Deal. Overall, It was fine. There were no additional fees associated with the Big Deal. They were an 'A' for sure.
Lynette M.
Mar 2014
All three that came were very professional and personable. They did great work and we plan on using them again in the future.
Licensing
State Contractor License Requirements
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FAQ
Drain masters is currently rated 5.0 overall out of 5.
Drain masters accepts the following forms of payment: CreditCard
No, Drain masters does not offer free project estimates.
No, Drain masters does not offer eco-friendly accreditations.
No, Drain masters does not offer a senior discount.
Yes, Drain masters offers emergency services.
No, Drain masters does not offer warranties.