Borg Fence & Decks

Very grateful to have them come out and help when they did. We had them tear down an existing fence on our home, and put up a new one. The tearing down, took a day to complete. The put up of our new redwood fence, took less than a week. We've received nothing but compliments since having this done. Highly recommend Lifescaping.

Crap! The fence looked nice, but after 4 years it looks like a fence of 20 plus years the quality of the product and the workmanship is crap!

The existing wood was in excellent condition and was actually specialty wood we had paid a higher price for. Without asking they scrapped the perfectly good wood and charged us for new, downgraded wood. Additionally they did not install the section to mirror the step down design of the adjacent fence which required them to rebuilt the section. Several messages were left with office staff requesting the owner, Mr. Borg contact me; however, I never received a call. Based on the extremely poor customer service mentioned in this post and some that is too lengthy to include, I would not ever recommend or use this company again.

Very well no complaints

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I would not recommend Borg to anyone in the future.  And I should add this is the first time I've ever done an online review.  The experience was not a pleasant one and I wish I would have read the Yelp reviews/Better Business website before having them do the work.

I should note that the actual  workers themselves were fine, polite, professional, and efficient.  The fence ended up looking great so my complaints do not have to do with the workmanship but rather, the headaches that we experienced when dealing with Adrian, the owner.  The biggest shock to me is that Borg is a Home Depot approved owner.  (that was why we used them.)  He was unprofessional, accusatory and immature.

The worst part was after Adrian's team ripped up the entire old fence and Adrian threatened to walk off the job.  This was the most unprofessional act I have ever encountered.  He knew he was about to breach the contact by doing that so I stood up to him and he backed down.  It was a bully-ish act and I can't believe anyone would fall for it.  (Upon reading some online reviews later, I saw he had done that to others.)

He also tried to charge us extra ($200 for the smallest strip of wood you have ever seen) b/c he mismeasured the gap btween the fence and door.  He eventually relented.   

We also found out later that he had Home Depot charge our credit card the entire amount before a single thing had been done. i.e., at the time he threatened to walk off the job, he had already been paid.... RED FLAG.

So, while our fence looks great,  the experience was a total headache.  Also, the company is located in sacramento and my home is in Los Angeles.  That created serious communication problems and a situation in which the owner was never onsight to deal with these problems. 

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We got the estimate in November, 2014 through Home Depot's install services. They would not schedule an appt for after hours or weekends, so I had to take time off work to meet the sales rep and get the estimate. We had 11 ft of space between our old fence and the sidewalk on our side yard and we wanted to expand our backyard area. I asked the sales rep what code was for placement back from the sidewalk. He did not know (which I found interesting for a fencing contractor). I told him at that time we wanted to be within code or very close so it did not cause issues later. Again, he did not know. He spent more time discussing how great Borg Fence was and all the Home Depot business they were getting and not spending enough discussing our fence. He provided a quote which was slightly higher than other quotes we received, but the sales rep from Borg said he could get us 12 month same as cash financing with Home Depot. We decided to wait until after the holidays at which time I contacted the City of Roseville myself to confirm set back (5') and height limits (7') for our area. Once I obtained that information I emailed it to the sales rep and asked if we could schedule the job. At the same time, I had let him know we had received a coupon from Home Depot for a 24 months same as cash deal for services and asked if we could use that coupon. He thought we could and for me to email it to him (which I did) and we scheduled the date.
The crew arrived as scheduled, but when they started laying out the holes for the posts, they were laying them 4' from the sidewalk instead of the required 5'. They had already dug two when my husband stopped them and pointed out that it was too close to the sidewalk. They said that was what the sales rep drew on the drawing. My husband had difficulty discussing with them where the posts should go as none of them spoke very good English and they had to resort to pointing to the dimensions on a drawing from the company.  So he called the Production Manager (who was out that day) and left a message for his backup, then he called the sales rep, but had to leave a message there as well. The Sales Rep called back and spoke to my husband  and during their discussion (in which the Sales Rep took an uncalled for hostile tone) the Sales Rep stated that we never discussed a setback from the fence, that he was never told of the requirements, and that they never go by code, only the wishes of the customer. He did call the crew and had them move the holes to 5' as requested, but only after much agruement and the threat of them charging more.
Then they started removing the old fence and we noticed they were sawing off the posts at the ground and buring them instead of removing them completely. We again called the rep to discuss why the posts were not being removed,since the quote stated it included "tear down and haul away of old fence". We made a point that a reasonable person would understand that removal of all of the old fence would include the concrete and entire posts. His response was "we never do that, we just bury them". That if we wanted them removed it would be an additional $50 per post (we had approx 14 posts) and he said it would another day to the job. My husband had taken a vacation day off to be there for the job. He could not take another day without prior notice. Even though we argued with the rep, he was not budging on his stance and since several posts were already now in place, we had them complete it . The fence was completed and looks great. The crew cleaned up everything and finished in 1/2 a day.
I would like to point out that the crew were courteous and respectful, even after having to move the two posts and all of the drilled holes. The biggest issue we have is we want need to have additional work performed (landscaping the new back yard area behind the new fence) in the yard, but will now have to remove the posts that remain for some of the new plants to be planted. Then, to top it off, once the charge was processed through Home Depot it was only setup as 12 months same as cash, not the 24 months with the coupon I had provided. This was resolved by me calling Home Depot credit and having them apply the 24 month coupon. One more thing the rep did not listen to me on. With our experience with the Sales Rep being what it was (disrespectful) we would not currently recommend Borg Fencing to anyone for fence work in our area.

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Borg Fence & Decks gave what seemed to us like a very professional and competitive bid, and came over to do the job only a few weeks later. The installers showed up on time, gave us all the information we needed, and completed the job in just one morning. Quick, efficient, exactly to our specifications, and they cleaned up nicely after themselves. Couldn't have asked for more.

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It was a struggle in the beginning.  The company wanted to charge more when they showed up to do the work.  They said they wanted to charge for fence post holes, something they said was not included in the contract.  We wanted to know why not? This greatly changed the price of the job. The contract had already been signed by our neighbor and me and prepaid (we worked through Home Depot).  We had long discussions back and forth with the people on their end (regional manager, etc.)  We finally told them not to do the job and we will get more estimates.  After all this, they agreed to do the job at their original estimated price.  After this they did a great job.

It took over two and a half months to get this little job bid and finished up, mainly because the sales guy who came out to take the measurements and provide the bid never got back to me until I contacted the main office to inquire about it. I would have gone with another contractor, but the other two bids were exorbitant. So we went back and forth, with my emailed design questions only getting answered after I called the main office for a response (saleman's VM was not working or full).
Finally got a job date, and the workers showed up a little late but ready to go. They did a good job with the installation. Workers were pleasant and professional. The final product was just what we wanted -- a solid fence and gate that almost matched the existing work. They used black spray paint to touch up where they welded or soldered, and a little of that ended up on the side of the house. since they didn't tape off the area where they were painting. We can touch that up pretty easily, though.
The problem with this outfit is with the salesman's delays in getting back to the customer. I would expect a sales staff to return calls or emails within 24 hours. A couple of days delay might be understandable; but three to four weeks is simply inexcusable.

The project went very well, especially considering the steep slope in out back yard where the fence was going.  The estimator came out and gave us a reasonable estimate and an availability that fit our schedule. 

When the installation crew arrived, they got right to work removing the old fence without damaging the flower borders.  All posts were cemented in place and everything was checked so it was straight.  There were a couple of points of confusion between the estimators plans and the crew's understanding of the project - but they were very flexible and modified the design on the spot.