Borg Fence & Decks
About us
Borg Fence & Decks was founded on a commitment to the installation of quality products for a fair price, with integrity to our customers and our environment. We specialize in custom fences, decks and artificial turf installations that improve the beauty and value of your outdoor living space. With more than 27 years of experience, Borg Fence & Decks has provided professional fence, deck & artificial turf installation to California. We are dedicated to serving the state of California, including but not limited to the greater Sacramento region, Bay Area and Los Angeles region and the surrounding areas. We specialize in quality installation of redwood, vinyl, chain link, wrought iron and aluminum fencing, as well as artificial turf, gates, decks, trellises, arbors, and retaining walls. Committed to high quality customer service, each installation begins with a complementary estimate. Our knowledgeable staff will review the fencing styles available to you and answer any questions that you may have. Before the installation, each piece of lumber, iron panel or roll of chain link is inspected to meet our strict company standards. We install using screened, trained professionals. As a standard practice, we will remove and dispose of your old fence, sorting and recycling each component.. We only buy lumber that is FSC or SFI certified and take numerous measures to offer our customers a variety of material choices. License number - 811226. Additional contact – Karen Keeling-Moore. Additional phone - (916) 455-5280. Additional email - [email protected]. Additional DBA - EJAS Inc.
Business highlights
Services we offer
Fencing, aluminum, arbors, custom gates, ornamental iron & chain link, redwood, redwood and composite decks, retaining walls & artificial grass installs., vinyl
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
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72% | ||
12% | ||
5% | ||
4% | ||
7% |
The crew arrived as scheduled, but when they started laying out the holes for the posts, they were laying them 4' from the sidewalk instead of the required 5'. They had already dug two when my husband stopped them and pointed out that it was too close to the sidewalk. They said that was what the sales rep drew on the drawing. My husband had difficulty discussing with them where the posts should go as none of them spoke very good English and they had to resort to pointing to the dimensions on a drawing from the company. So he called the Production Manager (who was out that day) and left a message for his backup, then he called the sales rep, but had to leave a message there as well. The Sales Rep called back and spoke to my husband and during their discussion (in which the Sales Rep took an uncalled for hostile tone) the Sales Rep stated that we never discussed a setback from the fence, that he was never told of the requirements, and that they never go by code, only the wishes of the customer. He did call the crew and had them move the holes to 5' as requested, but only after much agruement and the threat of them charging more.
Then they started removing the old fence and we noticed they were sawing off the posts at the ground and buring them instead of removing them completely. We again called the rep to discuss why the posts were not being removed,since the quote stated it included "tear down and haul away of old fence". We made a point that a reasonable person would understand that removal of all of the old fence would include the concrete and entire posts. His response was "we never do that, we just bury them". That if we wanted them removed it would be an additional $50 per post (we had approx 14 posts) and he said it would another day to the job. My husband had taken a vacation day off to be there for the job. He could not take another day without prior notice. Even though we argued with the rep, he was not budging on his stance and since several posts were already now in place, we had them complete it . The fence was completed and looks great. The crew cleaned up everything and finished in 1/2 a day.
I would like to point out that the crew were courteous and respectful, even after having to move the two posts and all of the drilled holes. The biggest issue we have is we want need to have additional work performed (landscaping the new back yard area behind the new fence) in the yard, but will now have to remove the posts that remain for some of the new plants to be planted. Then, to top it off, once the charge was processed through Home Depot it was only setup as 12 months same as cash, not the 24 months with the coupon I had provided. This was resolved by me calling Home Depot credit and having them apply the 24 month coupon. One more thing the rep did not listen to me on. With our experience with the Sales Rep being what it was (disrespectful) we would not currently recommend Borg Fencing to anyone for fence work in our area.
"Hi [Member Name Removed], Our goal is to provide 100% Customer Satisfaction and continue to earn the repeat business from all of our customers. I am sorry to hear that the fence installation did not result as you had envisioned. Because of the existing conditions of your property (i.e the steep slope), the installation crew installed the gate to open downhill so you would get maximum function out of it. Opening the gate towards the slope would have prevented the gate from fully opening without hitting grade. We apologize if the outward opening of the gate was not discussed during your estimate - we have brought this to the sales rep's attention in efforts to avoid any further miscommunication with future customers. If you would like to schedule a meeting to discuss any further options, or if you feel there is anything we can do to continue to earn your business, please do not hesitate to give us a call at (888) 887-8015."
Finally got a job date, and the workers showed up a little late but ready to go. They did a good job with the installation. Workers were pleasant and professional. The final product was just what we wanted -- a solid fence and gate that almost matched the existing work. They used black spray paint to touch up where they welded or soldered, and a little of that ended up on the side of the house. since they didn't tape off the area where they were painting. We can touch that up pretty easily, though.
The problem with this outfit is with the salesman's delays in getting back to the customer. I would expect a sales staff to return calls or emails within 24 hours. A couple of days delay might be understandable; but three to four weeks is simply inexcusable.
When the installation crew arrived, they got right to work removing the old fence without damaging the flower borders. All posts were cemented in place and everything was checked so it was straight. There were a couple of points of confusion between the estimators plans and the crew's understanding of the project - but they were very flexible and modified the design on the spot.
They do phenomenal work and Borg is quality.
Time came to do the work and the crew was right on schedule. They wasted no time tearing down and removing the old fence boards to their truck. Every time I looked out front they were sweeping up little bits of old wood. At the end of the project, my driveway was so clean you could eat off it!
I watched them use both an auger and pike to dig the new post holes. (I have sympathy because I had to do the first ones 20 years ago and had the same problem due to the hard pan in our area). The rest of the job went just fine-they measured and level checked everything at least 3 times which I appreciate.
The work was very well done and completed within the time quoted. Would recommend Borg Fence & Decks very highly!
Contractor representative called on 8/1/2013 to reschedule work to 8/8/2013 due to 'shortage of crews'
Contract estimated work to take one day - I had my doubts about that.
2 man crew showed up on 8/8/2013 at about 8 am. Work was discussed and crew was specifically told that portion of fence was not to be level but sloped to follow existing land. This information was also included in original contract description.
Crew proceeded to work in orderly fashion, etc but set up all posts to be level throughout length of fence. This was pointed out to them that this is not what was asked for. They complied by correcting error but this extended work time by several hours.
It was obvious that even if no error had been made that the work was not going to be completed within daylight hours.
Without any discussion with homeowner work crew unilaterally decided to continue working until job was completed at 8:30 pm in the dark.
Crew chief then requested that we accept the work and sign off on his work sheet. We refused stating that we could not inspect the work in the dark. A discussion ensured with crew chief insisting he needed sign off right then. We continued to refuse. He finally gave up.
We inspected the work the next day in the daylight. Work was fine.
Would have preferred that crew not work in the dark on our property. Also, annoyed that although original work was scheduled way in advance the contractor still could not meet the original start date.
"Thank you for letting us know how we did. Since we strive to continuously improve our performance, we appreciate hearing about areas where we can improve. Based on your input, we will now include a self addressed envelope in the packet the crew takes to the job, so that if our clients cannot walk the job and review it at the time the crew is done, they can send us the completion report, with any comments, when they are able to review the job."
At first when I spoke to Borg, my concern was seemingly shrugged off because I hadn't bought the best grade of wood, however, we kept the conversation going and Borg did replace the boards within a couple of weeks. Unfortunately, that required two visits because the first set of replacement boards brought to our home were as unmatched as the originals. Finally, the company sent the workman over to a lumber store where he purchased some heartwood (best quality, as I understand it), and he replaced our old boards with the new ones. I offered to pay for the new boards, but the workman said that wasn't necessary, which I had not expected.
The Borg staff is very professional and courteous and except for the unsightly boards at the very front of the house and the hassle replacing them I was happy with their service.
This was a learning experience for us! My advice to other folks getting redwood fencing: if you plan to stain your fence, work with the crew to choose the boards you want for your front fence.
"While we always strive to "get it right the first time" we appreciate the detail in this review that documents our policy to "make it right" if we miss the mark."
Licensing
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