Beutler Air Conditioning and Plumbing

Beutler heating and air has been calling my phone 2 times a day for over 35 days, asking for my business. I blocked them from calling, however they continue to leave a message each day. I've contacted their customer service 3 times and each time have been told someone will call me back and I'll be removed from the list, but the calls continue. Now I've been told it can take up to 30 days to be removed from the call list. Terrible service for a company that I have never used or will use.

Have them install a new heat pump that seemed to go good but then when stuff started going wrong last winter they sent out three different techs for the same problem finally the last one said that he was going to order the part and come back tried calling them about this a couple months after and they said they don't have a part for me and when I told them no you guys one of your techs ordered it and said he was coming back they said somebody would call me nobody did called again and again and again and I was getting tired of it finally after over a year my heat pump started freezing up again I called they set up an appointment said they have the part The guy never came out so I called they said they were going to set up an appointment Guy never came out now I've been calling for the last month and they're telling me I never even had an appointment set up and they don't know what I'm talking about even though they go back and see that yes one of their guys did order something I am tired of them

Very disappointed with this company. They came to replace my kitchen sink a week ago. They broke my tiles during the install of the new sink. Then I had to find a tile guy to order and fix the tiles. That cost me $450 for parts and labor. Now I can’t get them to come back to re-install the sink. They have cancelled on me for three separate appointments now. I am left without a kitchen sink for a week and have wasting 6 hours waiting for appointments that were no shows.

Horacio and Ivan did an excellent job of explaining to me what is wrong with my water heater and explained to me in details what my options are. I appreciate you guys.

Very pleased with service today, specially to Tech Zafar, very knowledgeable, expedient, professional, diagnosed problem and fixed it promptly! Respect all of his suggestions, and recommendations! Totally positive experience, thank you!

Beutler just replaced the HVAC in February of this year (2023) and upgraded the SAMRT VENT System. Beutler gave one-year unconditional performance written warranty. A company integrity is when you call them for repair service. This is where my headaches start with them. In March of this year (2023) I called to have them look at the SMART VENT system which appeared to be non-functional. No one showed up during the scheduled time. No one even called for the no-show. I waited few more hours and called the service desk again. All I was told is that to reschedule the appointment with no apologies/explanations of any sort. I asked to speak with a manager, and I was told that he will call back. After much lamenting to them Fido (their tech) showed up and assured me that SMART VENT is now fully functional. When I checked it later it was still non-functional. A few days earlier I called again to have them check out the HVAC system and, as usual, no one showed up. I am getting so sick and tired of these folks for their unprofessional behavior and their lack of concerns for their customers. I am going to file complaints with local Sacramento BBB and California State Licensing Board about their unethical warranty honoring issues. This company has bad business practices, and they have no regards about the headaches and inconvenience they are causing to their customers during the summer months. These folks are non-professional, and they are only interested in sucking you in a contract and then forget about the services. A bad bunch of folks. Since I have had nothing but trouble with service requests, I wouldn’t advise anyone to go thru what I am going thru with Beutler folks currently.

They installed the system when the house was built. It apparently was done poorly and had a fast leak. They sent out a tech who wasn't courteous, didn't and explain the situation well (including how much it could cost), forcing me to agree to however much the coolant recharge happened to rack up to before knowing how much would be needed. Over $1000 later, I called the company to follow up on my service call just to find out the tech that came out was no longer their employee (given better information I probably would have opted to put that money toward a new system). I then paid for standard AC maintenance and again the tech that was sent out seemed like he was in a hurry and just wanted to move on. He said there was some kind of pressure issue with my HVAC (but not enough details on what I should "do" about it, let alone perform whatever service needed to be done). I paid extra for a "house vent" that they plastered their name all over but no longer actually support (their "solution" is to have two thermostats- the original one which you can't even get parts for anymore just to control the smart vent + a new smart thermostat that does everything else). Not a real solution (and at any time the damper system could just stop working with no replacement parts available)... About 2 years after the overly expensive coolant recharge, the compressor won't start at all. I called around and got an appointment with them first. They just called to cancel it because they're overbooked... Why book me in the first place if you can't handle the volume? Would never do business with this company again. In my experience they: 1. Have shoddy workmanship. 2. Have techs that want to to come and go as fast as possible. 3. Don't support their products long term. 4. Don't take the time to explain what's going on with your system so you can make informed decisions. 5. End up overcharging for lack of service since they don't explain what's going on. 6. Can't be relied upon to honor their scheduling.

I called and set up an appointment and the soonest date was 3 weeks away. The night before my appointment I get a call and said there over booked and then said it would be another month. And the customer service person was rude and did not care. I recommend someone else!!!!

Beutler installed a new air conditioner 4 years ago, the good news is I signed a service contract for yearly inspections, sort of. Last year inspector said everything was fine, a week later when I was having problems, technician said I was totally out of refrigerant, needed a new coil installed to replacing leaking one, ducts weren't properly attached. Took a month, to get everything fixed, several cancelled appointments. This year, Beutler confirmed appointment on Monday for the next day. The next day, after first first call due to technician not showing up and being told he'd be there later, second call I was told I didn't have an appointment! When technician arrived the next day, again, tried to tell me ducts weren't properly connected when I asked why they weren't done right when unit was installed, he said connecting ducts to the unit wasn't part of the installation - say what? I'm tired of Beutler missing appointments and not telling me until I call, trying to upsell me on things I think they should have done right the first time. I've got three pages of typed notes detailing missed appointments, phone calls, documentation of improperly done work.

They came on time. Never introduced himself for beginners. I told him what my issue was. I took him outside to see the a/c unit. He immediately began looking at it and evaluating the issue. I advised him I had at least 5 other people come by and couldn't figure out the problem. After about 15mins he started calling his boss and was talking back and forth for another 10mins or so. He finally came to me and said he can't figure it out. All the readings on his gauges were all over the place and his boss told him to just pack up and leave. Didn't charge me anything nor did he tell me what the problem is. He said his boss just told him to pack up and leave. I was very surprised as I thought Beutler Air was a "reputible" company. I escorted him out of my house and on his way! Was really a waste of time since they told me they can fix anything regarding air conditioners.

After four to fve repairs to fix a new heater that they installed. it is still not approved by the inspector. The Inspector came out yesterday for the second time to inspect and found a yet another problem. Beutler has been out 4-5 times, after awhile you just stop counting. We don't trust the service people they have. They are all friendly and courteous and think they have the problem solved. When we start to feel comfortable,we find that the heat is not working. They spend more time pushing their warranty and say if you buy their warranty they will put you ahead of the list if repairs are needed. When you pay that much for a heater/AC shouldn't you get preferred service above other service calls? Would I recommend them to anyone? Definitely NO. We should have gone to another heater/service provider. The inspector will come out for a third time after the repairs are made by Beutler. After the second inspection additional fees need to be paid to re-inspect. I sincerely hope the Beutler takes care of this additional charge, we aren't planning to pay one dime more.

I scheduled a repairman to come to my house to take a look at my furnace on Tuesday. The soonest available appointment was Friday, fine they're busy. On Thursday they called and left a message that they were cancelling my appointment. No explanation. I called back to find out why and they said that they had to service their existing clients and that the soonest they could now come is Monday. No Way. What a gimmick.

We are a 20 year customer of Beutler having purchased our current HVAC system from them in 1998. Over the years, they have provided repair services and, recently, recommended we consider upgrading to a new system. A representative was sent on 11/5. Although very friendly, he spoke very rapidly and offered little in the way of explanation of any technical terms or recommendations of any equipment. He provided no written materials explaining features of any of the equipment in their offerings. After evaluating our existing system, he began a handwritten comparison of several systems, including a system we could locate in our attic. We elected to focus on the system to replace our existing system in the hallway. He discussed the various merits of three different proposals and even brought another party into the conversation on the phone. The balance of the conversation was a hard sell, despite my repeated requests to provide a written bid. Clearly, the were both focused on our commitment to the bid on the spot, without time to deliberate or obtain other bids. Finally, I had to tell them I had a dinner to prepare for (true) and would like them to submit a written and detailed bid as soon as possible. He wrote up an abbreviated Installation Estimate, with a check the box format and vague information as to the actual system. A final price was quoted in the bottom quarter of the page. In looking back in my files, I was shocked to find a far more detailed estimate provided 20 years ago. He also neglected to inform me of certain building permit requirements. I have subsequently received another bid which was far more detailed and carefully explained by their representative. The difference in professionalism was stark. I am disappointed that a 20 year customer was treated so poorly. Looks like we'll be moving on.

Technician inspected and reset rooftop unit. It managed to start working and I only had to pay the fee for the visit and rush. (It was on one of the coldest days of the year.)

Air conditioner worked for 1 month but then started to work inefficiently; was not putting out sufficient cold air. Had to call. The part that was needed would not be in for two weeks so I received a whole new unit they put in my attic. Good thing it was still under warranty.

We have been using them for several years and they are always very responsive. The technicians are respectful, friendly, and do good work.

They have been out for several years. Our heating and air has been fine. We probably need to get somebody to come out and service it, because we haven’t done that yet. They were the ones that put in our system. It is always just one person that comes out. It took an hour to do the job. They left the area very clean. They did their job very good. I was satisfied. Every service person that showed up was professional.

They cover everything. They are a pretty famous company. They're a reputable company. I mean they have been around for years and years.

My wife and I are very pleased with the results. The fireplace cleaning was professionally done with an attention to detail in the reinstall and clean-up process. Our gas fireplace's flame quality has improved and the settings have been adjusted to our wishes.

My system is fairly used so everything was checked out okay and they topped off the I guess its Freon or whatever that you have the cooling which wasn't really low, but yes they did a good job. They discovered something that was unrelated, safety electrical wire. They made it to collect the issue. That was at no additional charge but I was a safety concern that they uncovered so that was kind of cool.

The service was great. They are incredibly professional. They really explain things. I was very pleased. They were really good.

We've been very, very happy with them. It costs nothing, we've been doing a maintenance with them for about $300 a year. We haven't had anybody come in here that wasn't friendly and very helpful. We've had excellent quality with them. They sit and make sure that I understand exactly what's going on. They're always very, very punctual. They're very professional and very good with what they do. We had to call them this last time and cancel because our heating and air conditioning is on the roof and they had to go up there, so we postponed them and then they came out on Friday when it wasn't raining.

They installed 2 new toilets. We purchased the toilets ourselves, but it was $115 for installation, per toilet. About 2/3 years ago, they also installed our HVAC system.

The home was built in 2004 and the Smart Vent system had been turned off by the previous owner. Beutler's technicians arrived on schedule, performed the preventive maintenance work, and reviewed the Smart Vent system with me; which included the unusual location of the Smart Vent filter air filter which had not been changed in several years. They changed the filter for me. I purchased an annual maintenance plan from them which included a plumbing inspection and a Spring tuneup of the air conditioning system. The HVAC and plumbing technicians were knowledgeable and professional. The price of the annual maintenance agreement is competitive. They identified a few items that needed repair which I referred to the Home Warranty insurance (paid for by the seller) provider for correction. Overall, a great experience.

I am very happy with them. The annual checkup doesn't cost anything because we have an annual service agreement. I think the price is reasonable.