Beutler Air Conditioning and Plumbing

Beutler heating and air has been calling my phone 2 times a day for over 35 days, asking for my business. I blocked them from calling, however they continue to leave a message each day. I've contacted their customer service 3 times and each time have been told someone will call me back and I'll be removed from the list, but the calls continue. Now I've been told it can take up to 30 days to be removed from the call list. Terrible service for a company that I have never used or will use.

Horacio and Ivan did an excellent job of explaining to me what is wrong with my water heater and explained to me in details what my options are. I appreciate you guys.

Very pleased with service today, specially to Tech Zafar, very knowledgeable, expedient, professional, diagnosed problem and fixed it promptly! Respect all of his suggestions, and recommendations! Totally positive experience, thank you!

Beutler just replaced the HVAC in February of this year (2023) and upgraded the SAMRT VENT System. Beutler gave one-year unconditional performance written warranty. A company integrity is when you call them for repair service. This is where my headaches start with them. In March of this year (2023) I called to have them look at the SMART VENT system which appeared to be non-functional. No one showed up during the scheduled time. No one even called for the no-show. I waited few more hours and called the service desk again. All I was told is that to reschedule the appointment with no apologies/explanations of any sort. I asked to speak with a manager, and I was told that he will call back. After much lamenting to them Fido (their tech) showed up and assured me that SMART VENT is now fully functional. When I checked it later it was still non-functional. A few days earlier I called again to have them check out the HVAC system and, as usual, no one showed up. I am getting so sick and tired of these folks for their unprofessional behavior and their lack of concerns for their customers. I am going to file complaints with local Sacramento BBB and California State Licensing Board about their unethical warranty honoring issues. This company has bad business practices, and they have no regards about the headaches and inconvenience they are causing to their customers during the summer months. These folks are non-professional, and they are only interested in sucking you in a contract and then forget about the services. A bad bunch of folks. Since I have had nothing but trouble with service requests, I wouldn’t advise anyone to go thru what I am going thru with Beutler folks currently.

They installed the system when the house was built. It apparently was done poorly and had a fast leak. They sent out a tech who wasn't courteous, didn't and explain the situation well (including how much it could cost), forcing me to agree to however much the coolant recharge happened to rack up to before knowing how much would be needed. Over $1000 later, I called the company to follow up on my service call just to find out the tech that came out was no longer their employee (given better information I probably would have opted to put that money toward a new system). I then paid for standard AC maintenance and again the tech that was sent out seemed like he was in a hurry and just wanted to move on. He said there was some kind of pressure issue with my HVAC (but not enough details on what I should "do" about it, let alone perform whatever service needed to be done). I paid extra for a "house vent" that they plastered their name all over but no longer actually support (their "solution" is to have two thermostats- the original one which you can't even get parts for anymore just to control the smart vent + a new smart thermostat that does everything else). Not a real solution (and at any time the damper system could just stop working with no replacement parts available)... About 2 years after the overly expensive coolant recharge, the compressor won't start at all. I called around and got an appointment with them first. They just called to cancel it because they're overbooked... Why book me in the first place if you can't handle the volume? Would never do business with this company again. In my experience they: 1. Have shoddy workmanship. 2. Have techs that want to to come and go as fast as possible. 3. Don't support their products long term. 4. Don't take the time to explain what's going on with your system so you can make informed decisions. 5. End up overcharging for lack of service since they don't explain what's going on. 6. Can't be relied upon to honor their scheduling.

I called and set up an appointment and the soonest date was 3 weeks away. The night before my appointment I get a call and said there over booked and then said it would be another month. And the customer service person was rude and did not care. I recommend someone else!!!!

Beutler installed a new air conditioner 4 years ago, the good news is I signed a service contract for yearly inspections, sort of. Last year inspector said everything was fine, a week later when I was having problems, technician said I was totally out of refrigerant, needed a new coil installed to replacing leaking one, ducts weren't properly attached. Took a month, to get everything fixed, several cancelled appointments. This year, Beutler confirmed appointment on Monday for the next day. The next day, after first first call due to technician not showing up and being told he'd be there later, second call I was told I didn't have an appointment! When technician arrived the next day, again, tried to tell me ducts weren't properly connected when I asked why they weren't done right when unit was installed, he said connecting ducts to the unit wasn't part of the installation - say what? I'm tired of Beutler missing appointments and not telling me until I call, trying to upsell me on things I think they should have done right the first time. I've got three pages of typed notes detailing missed appointments, phone calls, documentation of improperly done work.

They came on time. Never introduced himself for beginners. I told him what my issue was. I took him outside to see the a/c unit. He immediately began looking at it and evaluating the issue. I advised him I had at least 5 other people come by and couldn't figure out the problem. After about 15mins he started calling his boss and was talking back and forth for another 10mins or so. He finally came to me and said he can't figure it out. All the readings on his gauges were all over the place and his boss told him to just pack up and leave. Didn't charge me anything nor did he tell me what the problem is. He said his boss just told him to pack up and leave. I was very surprised as I thought Beutler Air was a "reputible" company. I escorted him out of my house and on his way! Was really a waste of time since they told me they can fix anything regarding air conditioners.

After four to fve repairs to fix a new heater that they installed. it is still not approved by the inspector. The Inspector came out yesterday for the second time to inspect and found a yet another problem. Beutler has been out 4-5 times, after awhile you just stop counting. We don't trust the service people they have. They are all friendly and courteous and think they have the problem solved. When we start to feel comfortable,we find that the heat is not working. They spend more time pushing their warranty and say if you buy their warranty they will put you ahead of the list if repairs are needed. When you pay that much for a heater/AC shouldn't you get preferred service above other service calls? Would I recommend them to anyone? Definitely NO. We should have gone to another heater/service provider. The inspector will come out for a third time after the repairs are made by Beutler. After the second inspection additional fees need to be paid to re-inspect. I sincerely hope the Beutler takes care of this additional charge, we aren't planning to pay one dime more.

I scheduled a repairman to come to my house to take a look at my furnace on Tuesday. The soonest available appointment was Friday, fine they're busy. On Thursday they called and left a message that they were cancelling my appointment. No explanation. I called back to find out why and they said that they had to service their existing clients and that the soonest they could now come is Monday. No Way. What a gimmick.

We are a 20 year customer of Beutler having purchased our current HVAC system from them in 1998. Over the years, they have provided repair services and, recently, recommended we consider upgrading to a new system. A representative was sent on 11/5. Although very friendly, he spoke very rapidly and offered little in the way of explanation of any technical terms or recommendations of any equipment. He provided no written materials explaining features of any of the equipment in their offerings. After evaluating our existing system, he began a handwritten comparison of several systems, including a system we could locate in our attic. We elected to focus on the system to replace our existing system in the hallway. He discussed the various merits of three different proposals and even brought another party into the conversation on the phone. The balance of the conversation was a hard sell, despite my repeated requests to provide a written bid. Clearly, the were both focused on our commitment to the bid on the spot, without time to deliberate or obtain other bids. Finally, I had to tell them I had a dinner to prepare for (true) and would like them to submit a written and detailed bid as soon as possible. He wrote up an abbreviated Installation Estimate, with a check the box format and vague information as to the actual system. A final price was quoted in the bottom quarter of the page. In looking back in my files, I was shocked to find a far more detailed estimate provided 20 years ago. He also neglected to inform me of certain building permit requirements. I have subsequently received another bid which was far more detailed and carefully explained by their representative. The difference in professionalism was stark. I am disappointed that a 20 year customer was treated so poorly. Looks like we'll be moving on.

Technician inspected and reset rooftop unit. It managed to start working and I only had to pay the fee for the visit and rush. (It was on one of the coldest days of the year.)

Air conditioner worked for 1 month but then started to work inefficiently; was not putting out sufficient cold air. Had to call. The part that was needed would not be in for two weeks so I received a whole new unit they put in my attic. Good thing it was still under warranty.

They have been out for several years. Our heating and air has been fine. We probably need to get somebody to come out and service it, because we haven’t done that yet. They were the ones that put in our system. It is always just one person that comes out. It took an hour to do the job. They left the area very clean. They did their job very good. I was satisfied. Every service person that showed up was professional.

They cover everything. They are a pretty famous company. They're a reputable company. I mean they have been around for years and years.

My system is fairly used so everything was checked out okay and they topped off the I guess its Freon or whatever that you have the cooling which wasn't really low, but yes they did a good job. They discovered something that was unrelated, safety electrical wire. They made it to collect the issue. That was at no additional charge but I was a safety concern that they uncovered so that was kind of cool.

The service was great. They are incredibly professional. They really explain things. I was very pleased. They were really good.

We've been very, very happy with them. It costs nothing, we've been doing a maintenance with them for about $300 a year. We haven't had anybody come in here that wasn't friendly and very helpful. We've had excellent quality with them. They sit and make sure that I understand exactly what's going on. They're always very, very punctual. They're very professional and very good with what they do. We had to call them this last time and cancel because our heating and air conditioning is on the roof and they had to go up there, so we postponed them and then they came out on Friday when it wasn't raining.

They installed 2 new toilets. We purchased the toilets ourselves, but it was $115 for installation, per toilet. About 2/3 years ago, they also installed our HVAC system.

The home was built in 2004 and the Smart Vent system had been turned off by the previous owner. Beutler's technicians arrived on schedule, performed the preventive maintenance work, and reviewed the Smart Vent system with me; which included the unusual location of the Smart Vent filter air filter which had not been changed in several years. They changed the filter for me. I purchased an annual maintenance plan from them which included a plumbing inspection and a Spring tuneup of the air conditioning system. The HVAC and plumbing technicians were knowledgeable and professional. The price of the annual maintenance agreement is competitive. They identified a few items that needed repair which I referred to the Home Warranty insurance (paid for by the seller) provider for correction. Overall, a great experience.

I am very happy with them. The annual checkup doesn't cost anything because we have an annual service agreement. I think the price is reasonable.

I lived in Livermore Beutler installed the original heating and air conditioning in my house, I thought Beutler was a little hokey the way that they did. Now in the current house that I am in the Beutler installed the system however they used a different manufacturer of furnace and air conditioner, they used a manufacturer that I prefer was a carrier, a carrier furnace and I am happy with what I have now. What I didn't like they charged eighty eight dollars to service the furnace they charged eighty eight dollar to service the air conditioner well when he is in the attic doing one he might as well do the other also while I had him do that then he charged me double even though he was up there already. You see my furnace is in the attic and right now today is probably 100 degree up there but my air conditioner compressor is outside and right now it's 98 degree outside and when dirt gets on those little fins that are attached to the cooling pipes that are in there it doesn't get a good heat exchange because doesn't put cool air in the room it takes the heat out and in order to take that heat out it does it through the free on tat's in the system. We had some issue with the furnace at Christmas time it wouldn't go on so we called them out and it took a while for them to come out and replace the parts and then the next year the igniter it was the thing hat heat it up hot enough to ignite the flame and that cracked it was a ceramic piece and it crack and it wouldn't work anymore.

When they installed the air conditioning and furnace about 2 years ago, they did a horrible job in doing damage to my home which they had to repair. One other thing they did to make up for it is they gave us an extended service contract for the air conditioning system which goes until 2021. Every year, when I need to call for the servicing, they fail to find any records that I have a service plan. It's a battle every time twice a year. I really wouldn't recommend them for their equipment or their service. They did have to hire extra contractors to come in and repair my home. It was very expensive. Their installation was faulty. They were never responsive to us. They were usually pretty close to being on time.

I will never use Beutler again for any of my HVAC needs. Before moving into our new home in El Dorado Hills about a month ago, we had plenty of issues with our HVAC system in Folsom, also serviced by Beutler. There is a reason I bring this up, bear with me. The system rarely worked as it was supposed to and struggled to cool the house. Before moving, we learned that one of the ducts came loose and the unit was cooling the attic. This is a year after we brought someone out to seal that very duct connector (I'm doing the best I can to describe the situation, I don't pretend to know the whole system and verbiage used. They were frustrating to work with and I rarely felt like they did a good job. So, moving forward to our new home, I saw Beutler installed the system and was disappointed, but it is what it is. After even one day we notice a bunch of water dripping from a drainage pipe in the backyard that in my limited knowledge, know is connected to the A/C. We have Beutler come out, they of course try to sell us on the extended service plan. They tell us that most everything is fine after crawling around the attic, that everything is normal, not to worry about it too much and that we'll probably need a new system soon (it's about 10 years old), even say that it wouldn't be a horrible idea to get a new one now. They also suggested we some high dollar charge to "clean our dirty system in the attic" We decline and go about our daily lives. Fast forward a month. We are frustrated because the system seems to really be struggling to cool our home (and it hasn't been THAT hot outside in this time. Our PG&E bill seems larger than it even should be (and I know how bad they can be). And over a 4 hour period, the temp isn't budging from 78 degrees. So we call Rocklin Heating and Air based on some reviews from this site. I called on a Sat morning and someone was here 3 hours later without any begging or anything. He crawled up in the attic and 20 minutes later, he found two issues that Beutler didn't find. One, (a familiar tune) was that a duct was completely disconnected and was cooling our entire attic, but not reaching the home (how did they miss this!!??). He said it looks like it has been like that for a while. He shared another problem too, but said let's just try the first one and see if that is a good enough fix. He also showing me a "cleanable" filter that Beutler used to see that when he worked there for a few months earlier in his career they joked were "system killers." We asked about "cleaning the system" - were told, no, it's fine, completely normal. I can't even tell you how frustrated I am with Beutler and felt like everyone should know. We were also told to avoid them by a good friend that used to work for a property management company since all of this happen as she said she wasn't surprised. Call at your own risk.

l. The Comfort advisor came out and wrote contract for $11,512. on 6/22/15, I since called Beutler's office to question the 8% sales tax charge. Beutler informed me that they do not charge a sales tax, and they called the comfort advisor to come back out on 6/22 to rewrite the contract. If I had not called Beutler office, I would have been charged the sales tax. The comfort advisor knew or should have known about this overcharge, which led me to question his credibility on anything he says. 2. On July 3, 2015 Beutler sent two people out to test the ducts and air flow and refrigerant on my system. (Energy Guy). That evening (July 3th) I noticed that the cooling wasn't working. The next morning, July 4th, I called Beutler and they sent an emergency crew out to fix the system so it would run properly. I was told by Beutler that the Energy Guys failed to place the cover on the attic access opening, and that the door to the system in the attic was left open. Energy Guys should have made sure that the system was working properly before they left on July 3rd. I have no complaints against the Beutler crew who originally installed the new system on 6/22/15. However, because of the above two reasons, I will not recommend Beutler to anyone.