AAA ELECTRICAL SERVICE INC

"[member name removed] called on April 11 2014 with power out at 12:45 PM Sue took call and booked call with 59.00 Dispatch fee which guarantees 2 hour show up window and state certified technician to the door which has been drug screened and background check. At time of service our technician Ed meet with [member name removed] and her son and after discussing issue with both determined that evaluation diagnostic is the proper course of action for service due to age of residence and lack of maintenance to property. [member name removed] was offered straight Forward price prior to performing any work, which was authorized. [member name removed] and her son where present at time of service. Both had heated discussion The son just wanted from porch to work. And Mom agreed reluctantly. Home is built 1906 and client purchased 15 years ago and had electrician look at electrical system them. Original knob & tube wiring non grounded system with service change to 125 Amp ZINSCO panel surface mount, main electrical service looks to be 15 years+ old non verified permit at time of service change, branch circuit wire has been extended to basement and attached or terminated to old original knob and tube branch wire. I quote “everything was OK at time of purchase” 15 years ago. Affected circuit was 15 amp 120 V utility which controlled lighting in kitchen pantry, hood exhaust, bed 1-2 lights and receptacles, bathroom, dining room receptacles and entry porch. Front entry porch is attached to exterior landing porch light. Issue caused by owners son continually twisting ceramic light socket to remove light bulb which in turn twisted wires causing dead short at lighting fixture on porch. An evaluation and diagnostic was performed for $491.00 to clear circuit and to make minor repair (Minor repairs are replaces receptacle, switch, includes GFCI, makeup junction box, reset GFCI receptacle or breaker. Does not replace any panel components). I cleared the circuit one device or switch at time till issue / problem was found. Since problem was identified as dead short and was located where son damaged wiring as described and fixture was original to home no junction box was present light was mounted directly to wood surface, which is code compliant at time home was built. Since new fixture was installed this method of install is not code compliant. Also this service is performed in order to check safety and integrity of branch wire. Since new light fixture and junction box does not meet description of minor repair. Our technician had discussion with [member name removed] on damage cause of issue and price to repair issue, also [member name removed] son weighed in on repairing fixture as and I quote “It’s not the safest neighborhood they are steal off porch, stealing my roses off fence line in ally”. I just want light work. As of this date I have not received any calls regarding repair not working or fixture has failed, or owner does not like fixture, or fixture does not illuminate stairs, landing enough. I attached work order with authorization signature and pictures along with notes. You can see our technician arrived 2:43 PM and completed repairs and left at 5:13 PM 2.5 hour’s on site including going to purchase parts for repairs. I also see [member name removed] mentioned GFCI replace for free in pantry but only to complain about cost, Also she did not mention the free LED light bulb for hood exhaust we left here either. Also I see a 75.00 off coupon has been applied. I our attempt to help [member name removed] basically we shot our self in the foot. We would have been offer collecting dispatch fee and moving on. See this is our reward."

"Member it is unfortunate you where dissatisfied with our service. As our technician went over warranty, and offered straightforward price prior to start of any work. Technician offered Evaluation and Diagnostic which includes minior repair replace switch, receptacle, GFCI, reset breaker, GFCI allows technician to trace circuit, for integrity and safety. Evaluation and Diagnostic was to look at why you lighting low voltage tracks DIY install during remodel. Technician found problem in attic a low voltage transformer Light tech LVT 151 rated 150 watts maximum. Owner installed higher wattage lamp in which transformer was not rated for causing failure. AAA electrical Services returned to install transformer order on your behalf, but you already purchased one online. We are all in favor of saving money on those unforeseen repairs. You denied quoted cost to install your transformer as this would not be a minor repair. I wish to thank you for insight of our service which is valuable to improving our company practices. I would wish for you to take time to call to discuss your grievance for amicable resolve. Thank you Edward Juarez President"

"AAA Electrical Services addressed this matter with great concern. I spoke to the member the day after the service to resolve his concerns regarding price. The member said all the repairs were still operating OK, the technician was polite, offered a straightforward price in writing prior to doing any work, cleared the entire circuit for safety, inspected main panel and cleaned up after the service, offered senior discount of 10%, reviewed 1-year warranty on back of invoice if it fails within the first year, we will repair it for free. Regrettably, I informed the member that the price only issue after the fact would not be covered by our 100% satisfaction guarantee, but if our technician would have left a mess, did not offer a straightforward price for authorization prior to any work being performed, then he would be entitled to a 100% refund of the service call. AAA Electrical Service and our track record speaks for itself with thousands of satisfied clients throughout the greater Sacramento metro area. See our reviews on Angie's List and Service Magic. It is regrettable we failed in making the member happy with our service, but I would not refuse a second chance to do so in the future. - Ed Juarez, Owner/Operator"