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Spa & Pool Source

1.0(
1
)

Pool and Spa Service

Reviews

1.01 Reviews
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Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
0%
2
0%
1
100%
Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
2.0
punctuality
3.0
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Showing 1-1 of 1 reviews
Ray N.
09/2012
1.0
pool cleaners
  + -1 more
When I recieved the part I found that it did not work. I called them and they attempted to trouble shoot the problem over the phone. The tech that I spoke with said that I needed to send it back to them immidately. I later got an email that stated that they recieved the item broken and that they could not do anything for me because I had damaged it and they shiped it back to me. I had shipped it in bubble wrap in the same box. The box was not damaged when it returned and the parts that they said were broken were not included in the box. I will not deal with this company again.
Description of Work: I ordered a sun dance circuit board from them.
Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
2.0
punctuality
3.0
$399.95
Response from Spa & Pool Source
First, We did not perform any services for this customer; we sold him a spa part but did not install it. He installed the circuit board himself when he received it. He stated that he found after installing it that is did not work. If he had not damaged the board by improperly disconnecting it and breaking the connector, we may have been able to send it in for warranty if it was tested and found to be defective. However, he never told us that he had damaged the board, either on hookup or disconnection. See Exhibit A for a picture of the circuit board that we received back from the customer after he had installed it. It is clear to see the damaged connector piece sticking up. He was have noticed it prior to installation also if he had received it that way. He states that we said “the parts that were broken were not included in the box.” This is untrue. The broken part was the part that was clearly sticking up on the board. The damaged area is the area where he would have hooked up his top control panel to, if you pull it out instead of unclipping it you will damage the board, which is what happened. Since he said he did not send a damaged board back to us, we told him that if he thought it was damaged in shipping to us he should file a claim with his shipper. This is all we can do for him since the issue has to do with damage from improper installation and not warranty.

    Contact information

    156 Berry St, Roseville, CA 95678

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Pool and Spa Service

    FAQ

    Spa & Pool Source is currently rated 1 overall out of 5.
    No, Spa & Pool Source does not offer free project estimates.
    No, Spa & Pool Source does not offer eco-friendly accreditations.
    No, Spa & Pool Source does not offer a senior discount.
    No, Spa & Pool Source does not offer emergency services.
    No, Spa & Pool Source does not offer warranties.

    Contact information

    156 Berry St, Roseville, CA 95678