PRO SUPERIOR CONSTRUCTION

I found Pro Superior Construction via their billboard on 101/Bayshore in San Francisco. Before contacting them, I had another quote from a contractor for 280% of the cost that PSC quoted (2.8x another estimate) using the same James Hardie siding materials. Obviously I chose PSC based off this massive pricing advantage. One of their sales guys Dan came to take measurements and answer my questions, he was very knowledgeable and helpful. Dan was also timely with responding to my texts, which I appreciated. A few gotchas and challenges: - PSC doesn't procure a building permit for you unless you pay for their 3rd party vendor to go do that. The contract wasn't super clear on this. Ultimately it wasn't a huge deal but I did spend 3+ hours of my own time pulling the permit. - Make sure to discuss and get confirmation for the expected look of your siding/trim/window job. For my house, there was a design decision made to merge some window trim with a corner trim that imo looks bad. But PSC is saying its in the name of water proofing. Regardless, it would be ideal to iron out implementation decisions before the work starts. Don't assume they will talk to you about how the siding will look exactly. - Damage from removal of old siding: Protect any plants and be prepared to repair your own dry wall. The crew was hard working and had a great attitude but damaged quite a few of my plants and left my interior drywall a bit damaged, and then didn't repair it properly with spackle, they just painted over the cracks. So I give 4/5 stars for the reasons above, but overall I'd still recommend PSC because their price was right and the staff were professional (aside from these few nits). They also got the whole job done in 3 days, and that's including an interim building inspection for rough framing. All of my qualms are things that you can avoid or reconcile with more experience managing building contractors as a homeowner, so I hope my tips here are helpful.

I couldn't be happier with Pro Superior Construction. They replaced my existing cedar shingle siding with non-flammable James Hardie siding and it looks great! Their crew did an excellent job, Pro Superior's bid was very reasonable compared to other bids which I obtained, and everyone who I dealt with at the company were extremely helpful and pleasant to deal with.

Outstanding service! This has been among the finest contractor experiences I've encountered since relocating to California. The crew was not only professional and courteous but also remarkably knowledgeable and proactive. There were no attempts to upsell, and they delivered precisely as promised. Without any hesitation, I will certainly reach out again for my next project.

The best siding contractors in Northern California by far! The attention to detail was amazing! Followed James Hardie protocol to a T and I could not be happier! Look no further if you want it done right! I interviewed many but they were the top notch honorable company that I needed.

12/28/20 Update (Rating and Details will be updated as project progresses): Pro Superior Construction was the 5th and final bidder for full replacement of siding and windows for my 2-story 2,000 sf home. I was about to award one of their competitors and thought why not give them a bid. I was impressed by Todd and Dan, their salesmen - their responsiveness, knowledge, and courtesy was unmatched even amongst the various other James Hardie certified installers included in my RFP. They were not the cheapest, but I awarded them the project in October 2020 based on the above mentioned attributes. For context, my profession is managing commercial real estate for global companies which encompasses managing multi-million dollar construction projects throughout the state. I work with contractors daily if not hourly. On Nov. 4, 2020, Dan came by to capture some missed window measurements. I paid him the deposit as well as the 20% payment for materials. The check was deposited and cleared on Nov. 5. Materials were being ordered and the longest lead time was 3-4 weeks for windows. Everything went downhill fast. The project was handed over to their scheduler, Brogen. In the next 7 weeks I spoke with Brogen no less than 6 or 7 times. He is very courteous however we has dropped the ball on every single delivery he promised. The last 5 times I called him - and this is not an exaggeration - the conversation started with him profusely apologizing for a missed deliverable. My project was scheduled to start on 12/22. On 12/21 when I did not receive any details as to dumpster delivery, arrival times, crew size and name of lead foreman, I tried contacting Brogen multiple times without response. So I escalated to Todd who, up until this point has been responsive. He also didn't get back to me so I called Dan, who called me back the same day and told me he'd check with Brogen on scheduling. Brogen called me back and again apologized for not scheduling per protocol, stating he wrote the dates on a whiteboard which got inadvertently erased, and as a result the project start was moved to 1/4/21. I pushed back. Me and my lady took off 2 weeks to accommodate a 12/22/20 start. Brogen worked to get a crew to start Mon 12/28. Then on Sun 12/27, I get a text from Brogen apologizing that the crew needs to start on Tue 12/29 due to needing to pick up remaining materials for project. At this juncture my comfort level with Pro Superior is shot. All the good work and rapport developed has been undone. Nonetheless I'm still confident this could be salvaged with the install crew. More updates to follow once project is substantially complete. Update as of 3.04.2021 Wow did Pro Superior Construction (PSC) come through in the end. These guys had to deliver in a major fashion to recover from 2 stars to 5, and they did. First, PSC sent an absolute rock-star crew. I mean 5-8 people each and every day busting their butts. This crew (Alex/Vitaly and team) saved the day. They showed up each and every day (some Saturdays too) on time (7:45-8am) and stayed until the sun went down. They took breaks in brevity and worked tireless from beginning to end of shift. I work from home and have observed each and every crew member. Alex/Vitaly's crew work extremely well together, very efficient with excellent synergies. And the level of customer service was outstanding. Just a great group of folks all the way around. Todd (sales) and Brogen (scheduling) also stepped up in a big way, taking care of missed scope and ensuring the project was completed to my full satisfaction. I am in the real estate industry so am very particular about details. In the end I'm extremely happy with the decision to award PSC my project despite the initial schedule and communication issues. PSC owned up to these faults and never made excuses, and also admitted to some lessons learned. This goes a long way with me. I would not hesitate to use them again and have already recommended them to several neighbors who have complimented me on my home. **12/28/20 Update 2/5 Stars (Rating and Details will be updated as project progresses)** Pro Superior Construction was the 5th and final bidder for full replacement of siding and windows for my 2-story 2,000 sf home. I was about to award one of their competitors and thought why not give them a bid. I was impressed by Todd and Dan, their salesmen - their responsiveness, knowledge, and courtesy was unmatched even amongst the various other James Hardie certified installers included in my RFP. They were not the cheapest, but I awarded them the project in October 2020 based on the above mentioned attributes. For context, my profession is managing commercial real estate for global companies which encompasses managing multi-million dollar construction projects throughout the state. I work with contractors daily if not hourly. On Nov. 4, 2020, Dan came by to capture some missed window measurements. I paid him the deposit as well as the 20% payment for materials. The check was deposited and cleared on Nov. 5. Materials were being ordered and the longest lead time was 3-4 weeks for windows. Everything went downhill fast. The project was handed over to their scheduler, Brogen. In the next 7 weeks I spoke with Brogen no less than 6 or 7 times. He is very courteous however he has dropped the ball on every single delivery he promised. The last 5 times I called him - and this is not an exaggeration - the conversation started with him profusely apologizing for a missed deliverable. My project was scheduled to start on 12/22. On 12/21 when I did not receive any details as to dumpster delivery, arrival times, crew size and name of lead foreman, I tried contacting Brogen multiple times without response. So I escalated to Todd who, up until this point has been responsive. He also didn't get back to me so I called Dan, who called me back the same day and told me he'd check with Brogen on scheduling. Brogen called me back and again apologized for not scheduling per protocol, stating he wrote the dates on a whiteboard which got inadvertently erased, and as a result the project start was moved to 1/4/21. I pushed back. Me and my lady took off 2 weeks to accommodate a 12/22/20 start. Brogen worked to get a crew to start Mon 12/28. Then on Sun 12/27, I get a text from Brogen apologizing that the crew needs to start on Tue 12/29 due to needing to pick up remaining materials for project. At this juncture my comfort level with Pro Superior is shot. All the good work and rapport developed has been undone. Nonetheless I'm still confident this could be salvaged with the install crew. More updates to follow once project is substantially complete.

They give excellent job will higher them again if I need it

The work was very professionally done. I was informed of issues and brought in when any decisions had to be made. The team worked hard, and was very courteous. The finished product looked great!

Crew was on time, professional and entire project was finished within a week and a half once the project started (ran into some delays due to COVID-19 shutdown, delay on getting permits, etc.). They tore out old deck due to rotting beams and prepared fascia for new cable railings. They installed Woodtone siding, which looks *fantastic* and makes a great accent to the new exterior Benjamin Moore dark gray paint job. Daniil and crew were very responsive whenever we asked about something - they want customers to have a great experience. Overall, very pleased and would recommend!

The process went well and even though there were some misunderstandings these guys came through and the job was done well and looks great. Very nice option for those who want something that will last longer than normal paint job. The team was efficient, hard working, and friendly! Highly recommended and will use again if possible.

Pro Superior Construction was always on time, they were very professional. The crew was kind in helping me with any questions or concerns I had. I would definitely recommend using Pro Superior for Siding and Window work. 10/10.

DANIEL a was great. Professional, and reasonably priced! Did great work in a timely manner.

It was very good. They were polite, cooperative, on time, and cleaned up very well after the job.

Pro Superior Construction did an amazing job for us. We had all of the siding replaced on our 3,000+ square foot house. It was done professionally and with great courtesy, i.e., the workers were always concerned about the condition they left our house in every day, during the three weeks it took to complete the job. Also, just as the work was started it became apparent that the old siding had integrated sheathing, which meant our entire house had to be re-sheathed with plywood. There was no way to know this ahead of time, and I was obviously concerned about the cost this would add to the project since it was not in the original bid. I immediately called Daniil, the owner, and he assure me that he would do this at cost and he was true to his word. We could not be happier with the new appearance of our home, and the quality of work that Daniil’s team performed. Pro Superior Construction offered high quality materials, great workmanship and high value for the price we paid. I would not hesitate to to use them again.

They were good. I was happy with the work. They were professional. They did a good job. They were on time. They were efficient.

It was excellent. They were topnotch.