PREFERRED JEWELERS

"The member was indeed a customer. He came in on a Thursday afternoon and wanted a ring for his wife that looked like the ring on his finger. I pulled one out of my case that matched it beautifully. "That's it" he says. "I wish I could wear my ring more." His next comment was about "how it hurt his finger when he wore his ring because it was hollow underneith" We told him that we could "fill in the back of his ring for free if he bought the matching ring for his wife today" He also wanted a bigger stone in the middle of the ring which I said we could do for him also. He wanted to think about it so I said if he did it right then I would throw in the tax. He said OK. At that point we took his ring and the new ring to our shop that night. My jeweler worked on it Friday and Saturday to almost completion. He said he would like them back quickly so we rushed the order. We are closed on Sunday and Monday. On Tuesday he calls our store and wanted to change his mind. We had already done 90% of the work he wanted done so we were having to charge him the amount it cost to fill in his ring. He decided to take everything as he originaly ordered. We never lied to the member and never gave him any ultimatums. He did not call "to cancel the order the next morning" He was not forced to buy anything. He initaled our "special order" part of the contract indicating that he was informed about altering of our stock merchandise. We had a conversation with him at the point of pick up and he said "wow it looks great and my ring feels good on my finger finally" He paid the balance due. After he gave the ring to his wife, they came in together wanting to return the ring. This was 2 weeks after the pick up date. We explained to both of them that we needed to be paid for the work that was done to his ring, and for the customizing of the new ring. He then would be refunded the difference. I am sorry he was not happy with the service he recieved. We did what was right. There are plenty of customers that we have had over the 15+ years we have been here that would rebute the member on his experience here at Preferred Jewelers. The member went as far as writing a letter to every Jeweler in Roseville slandering us with a 1/2 truth statement on the experiance here. Please feel free to examine the BBB on Preferred Jewelers. The member left out lots of details that are very important to this report."