I did extensive research on wood versus laminate and obtained several bids before hiring Orco's. I chose the laminate over wood due primarily to the price difference. I had looked at laminate at several stores before Orest (Orco's owner) brought samples of the laminate he proposed to use. It wasn't the absolute cheapest, but was at the lower end of the price range I'd seen, and was better looking (i.e., more realistic) than other material in that range and higher. However, my primary concern was durability, since our previous linoleum-type flooring was easily gouged. Orest assured me the laminate he used could only be damaged by sharp metal, such as a knife. Installation was done in a very professional and timely manner. The only glitches were: 1) a terrible mess was created when they ground down the concrete underfloor. The team simply swept the dust and debris onto my front flower bed. However, when I called Orest it was cleaned up promptly. 2) There were a few minor scratches and a small gouge on furniture during the move, but less than I've had with professional movers, so not worth a complaint. The price was fair, compared to other bids I'd obtained, and the contract price and terms were honored. I would give Orco's a pure A except for one problem: Orest "oversold" the laminate as being nearly impossible to damage, and was slow to show up for repairs when damage did occur. Wthin a few weeks following installation, I discovered a light spot at the entrance to the kitchen where the darker laminate surface was missing. Within a short time, I discovered several other small nicks in the same area. I called Orest, who said he'd come take a look. It took several calls before he came, and when he did, his usually friendly demeanor had changed. He tried to argue that I'd dropped knives on the spots (not so.) After lots of back and forth, he backtracked from "only knives can damage this." He agreed to come back and either repair or replace the damaged pieces (we'd bought an extra box of planks in case of damage.) The very day after he left, I accidentally dropped a salad plate from about three feet; it fell on its edge and made three small chips in the floor. So much for the "sharp-metal" test. After several more months and a couple of phone calls, Orest finally returned and used a compound to patch the spots. He was his usual friendly self, and the patched spots are invisible. He assured me he'd return if there were future problems, and there was never any suggestion that we owed anything for the repairs. So, the flooring isn't damage-proof, but it is far better than our previous flooring, and the small nicks are easy to patch. The laminate in the rest of the house still looks great one year later. It's easy to clean, and we're very satisfied.