KYLE'S ROCK & READY MIX INC

THEY DID NOT PROVIDE COMPLETE INFORMATION WHEN WE CALLED THEM FOR A QUOTE. THEY QUOTED US THE PRICE PER YARD, BUT DID NOT TELL US ABOUT THE EXTRA COSTS OF A FUEL SURCHARGE AND ANOTHER SURCHARGE FOR BUYING WHAT THEY CONSIDERED A 'SHORT LOAD' (WHICH WAS LESS THAN 7 YARDS OF CEMENT). WHEN I CALLED THEM BACK TO ASK THEM TO EXPLAIN THE EXTRA CHARGES, THEY WERE RUDE! THEY SAID IT WAS UP TO ME, THE CONSUMER TO ASK ABOUT ALL THE CHARGES THAT THEY WERE GOING TO CHARGE ME ON THE INVOICE, AND NOT THEIR RESPONSIBILITY TO EXPLAIN THE CHARGES. I CALLED SEVERAL TIMES AND LEFT MESSAGES FOR THE MANAGER TO TRY TO GET A CREDIT OR REIMBURSEMENT ON MY BILL, AND NEVER HEARD FROM HIM. BEFORE THIS BAD EXPERIENCE, MY HUSBAND AND I USE TO PASS BY THEIR BUSINESS SITE AND SAY IF WE EVER NEEDED ANY ROCK OR CEMENT WE WOULD GET IT FROM KYLE'S, BUT NEVER, EVER AGAIN! I WOULD NEVER RECOMMEND THEM!