Auto Service of Roseville

It when well. The front end alignment was the big ticket item, but it was needed or else I would have ruin two sets of tires and other parts to my truck

All went as promised; door lock functions like new. Inspection indicated serpentine belt was worn so I replaced that too. Nice checklist of items to watch that may need service in the future, but not an immediate need. These guys have serviced my truck and two other cars. I consider them very trustworthy

Repair work went well. Tie in rod found damaged and was replaced. Rear brake repaired. Truck washed. Tires were not rotated, I did not communicate this to shop.

They're awesome; quality, value, so A across the board.  The workers are awesome, fantastic; everybody there. 

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They were very professional. A positive experience. They were very prompt in their finish time and delivery of my automobile.

I found this place on Angie's List and chose to go there because of the rating,it was close,and they offered a coupon. They had my truck for almost 2 weeks. They didn't call to give me updates.I had to call them. I spoke to different people every time I called and whoever I spoke to every time I called said they were not the one working on the truck..that he was on vacation..and they didn't know anything about it. One of the mechanics did call me once to tell me he couldn't figure out what was wrong with it and needed more time. Finally,they tell me I need a $6000 engine (which is worth more than the truck) and there wasn't anything more they could do other than putting an engine in. I had another mechanic lined up to take a look at it but when I went to get my truck(which was drive-able when I brought it to them) I discovered it wouldn't run at all so I had to have it towed! Their attitude was basically "Oh well" . They charged me $108 and on top of that the employee I gave the Angies List coupon to laughed and said "We don't take that"! The mechanic I took my truck to (he has over 40 years experience) said I should report them to the Better Business Bureau because he said I had a strong motor.I just needed a timing chain and a few other things replaced. Also,he said 5 spark plugs were unattached

I walked in informed the person at counter about my issues.  Leaking oil, leaking antifreeze, and weird sound coming from front of car. I couldn't really explain the sound problem coming for the my car.  I told him it made a pigeon sound or whistling sound every once in a while.  And lastly every time I hit a bump, It made a noise too.   He looked at me kind of funny but said ok.  They called me back told me it's going to cost $611.76 to fix my car.  They had to replace hose and such, they didn't mention the sound issue, I and it's my mistake for not clarifying, assumed getting those done will fix the problem.  I dropped it off on at about 4pm.  I had to call to see if my car was done.  They didn't call me.  I went up to counter, no one said hi, and there were 2 men standing there.  One on the phone and the other on the computer.  Finally one asked if they could help me. Told them I'm here to pick up my car.  They took my payment and gave me the keys and pointed outside where my car was.  No one explained in detail what was done to my car or what they did to fix my issues.  Since I was running late for work I just left.  Within 2 minutes after driving away, I heard the pigeon noise, I hit a bump and heard a noise too.  I was going to call and ask about the noise issues but then I realized my oil and antifreeze were leaking again.  The antifreeze was leaking worst then when I brought it in.  I was so upset!  I had to rent a car to get my car fixed, I had kids to pick up from school and drop off at practice. I didn't have time to argue with a mechanic and didn't trust them.  I decided to just bring to another mechanic, Jerry's Auto took care of the bushing which made the noise when I hit a bump, fixed leaking oil and antifreeze, and fixed whistling or pigeon noise.  And it cost me about the the same as ASR.  $660.00 but at least it was fixed.  Darren explained in every detail what was done to my car and even showed me part that were worn out.  Now, that's customer servcie!    

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They are like family and we have been there several times.  They are very good.  We never had a bad experience with them.  They are very accommodating, we can have the service done the same day.  They are punctual.  You pay a little more but you get what you paid for.  We are also a member of Triple A.  As far as fixing things, they have gone above and beyond.   They are nice and professional.  The place is clean.

Noted a squeaking sound when braking.  Brought our car to ASR based on the reviews we saw.  They stated the front brakes needed to be replaced and that the back brakes were fine but should be "cleaned and adjusted."  The quote price wasn't the lowest I've seen, but we went ahead.  Quality of work seems good - no more squeaking and the car brakes well.  A free car wash is included.

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