American Leak Detection - Sacramento

"[Member Name Removed] I'm sorry to hear that your experience with American Leak Detection left you unsatisfied. Customer service is important to us and I'm sorry to hear that you didn't feel well taken care of. As you know, pool systems can be complicated and frequently compromised systems have more than one problem. Though our trained technicians are very skilled at finding and addressing leaks, some develop several weeks or months after we've found a leak and repaired it. We always welcome the opportunity to come back and work with customers again to address any additional challenges. I want to assure you that our technicians have more than 50 years of combined leak detection experience and they are all experts in their field. If you would like to discuss your situation further, please call our office at 916-331-6443. As a note to you and other customers, we do not repair the kind of waterfall you describe. Nor do we do any work without providing a receipt or report when the work is completed, especially if cash is used for payment. If someone else performed the repairs on your waterfalls we suggest contacting them to get a receipt. Our records indicate that you paid for your original test via check. Our technician had corresponded via text to help with measuring the water level using the bucket test. At the end of May we responded to your request to come back to re-test your pool at no additional cost, offered a date and time via email and did not hear back from you. We again contacted you by phone on 6-28-17 leaving voice mails and by email offering to send a different technician out the same day at no additional cost. You would not respond to accept our offer to resolve the situation with your pool. We value our reputation that we have established over 34 years and strive to provide excellent customer service. We belong to multiple swimming pool associations and have an excellent reputation in the industry. We are in good standing with Angie List members and have always been able to work through situations to the satisfaction of Angie List members. We are still offering to help resolve the pool leak problem, with no additional charges for testing, at your convenience. Please call our office at 916-331-6443 to schedule a time that works for you. Thank you, American Leak Detection Sacramento"

"American Leak Detection Sacramento prides itself on the quality of its work as well as its excellent customer service, so when we hear of a complaint, we take it very seriously. American Leak Detection Sacramento has been the premier leak detection business in Sacramento for nearly 30 years and that doesn’t happen by providing the kind of service described by this member. We let all of our customers know that our pool leak detections are valid for 30 days and that any repairs we do are guaranteed for one year; this member was no exception. After performing a leak detection and repairing a pool leak six months prior, we heard from this member and, as quickly as our busy summer schedule would allow, we returned to inspect our repair and conduct additional leak detections at no charge to the member. Having identified a leak (again, this is six months after our initial detection and repair) and performing additional repairs – all at no additional charge – we had not heard this member was unhappy with our service until we saw this posting on Angie’s List. Though we are confident that our leak detections were accurate and our repairs were done correctly, we contacted the member to see if this complaint could be resolved, or his claims of water loss at the pool could be verified. But, because the member sold the property where the pool was located, he was not interested in having us return to either verify his claims or conduct further tests on the pool. American Leak Detection Sacramento stands behind the quality of its service and the accuracy of its detections and we remain committed to working with our clients to reach the best possible outcomes."