Benjamin Franklin Plumbing

He didnt check to make sure the water worked before he left. There was no hot water at all and only a dribble coming out for cold water. We called the company he sent someone out and they got the water working, but not until 11:00pm. The hot water heater did not pass the city inspection. We called them again and are waiting for someone to come out again and fix the problem. They didnt do a very thorough job.

At the time, they charged me an outrageous price for those.  I didn’t realize at that time how expensive it was because I was kind of trapped in a situation that I was having with a toilet that was non-functional and I only have one bathroom.  I was at their mercy and they took advantage of it.  They said my water heater was so old that it needs to be replaced, they did that but when they did that, the soldering joint they put in was insufficient.  About two hours after they left my home I went walking through my hallway and realized that I was locking in water and it had spread out all the way through my living room and flooded my house expect my bedroom.  What happened afterwards was a very long process.  A moving company had to come in and move all my furniture.  They set up the humongous fans that ran for seven days, day and night.  It was more than annoying and I had to stay in my bedroom with my doors closed.  I totally missed Thanksgiving and Christmas at my house, I was totally inconvenienced for at least two months, and it wasn’t until the middle of January that I had things moved back to where they belonged.  I probably needed a new water heater and it was an emergency situation but they did poor work that caused all of this to happen.  They did apologize but did not offer to pay for all of this.  They were responsive.  My insurance company stepped in and handled it for me.

.  see above.

They overcharged me. They put it in very poorly, the very next day the pipes started spewing water. I did not realize that until it filled my whole house with water.