
Tonkin Plumbing Inc.
About us
Tonkin Plumbing's roots are in New Zealand as both Phillip Tonkin and Terry Swney finished five year apprenticeships under the same mentor and company. 35 years ago Phillip moved to California and worked for a small plumbing company in Moreno Valley...Rancho Plumbing. In 1987 Phillip Opened Tonkin Plumbing. Just a few years later Terry came to California and a Partnership was formed starting in 1994 Tonkin Plumbing incorporated. Today we boast of a very successful company and partnership with a very innovative and skilled staff.
Business highlights
Services we offer
Plumbing Service and Repair. full service Commercial Division Backflow installations 1/2 inch thru 6 inch Confined space trained
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
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83% | ||
11% | ||
0% | ||
6% | ||
0% |
About halfway through the job Tonkins rough treatment of the line cracked it in a completely different place, which caused a big problem when the tenant (who thought it was safe to continue using the line) drained the sink and flooded the sink cabinet after Tonkins' personnel had gone home for the day. This was a big mess to clean up and I had to spend several hours fixing the pipe myself. When I talked to Tonkins about this I was basically blown off and told it was "old pipes". Old pipes don't spontaneously have their slip-washers torn off or 5 inch cracks appear at their joints, so it was basically Tonkins refusing to take responsibility for it or acknowledge their carelessness in any meaningful way.
After the job was over I found that Tonkins had not cleaned up the work site - they had not filled a hole that they had dug, they had not strapped the pipe, and worst of all they had dumped some cement on my property and left it there. So I had to fix and clean up all this myself.
When I called them up I made it clear that I was not happy with the end result, I was told that I should have called them instead of cleaning it up myself and should not have closed up the wall but instead have called them to strap the pipe. It's not realistic to leave a 2' x 1' hole in the wall leading directly into my tenant's living space in a summer heat wave when it's over 100 degrees outside during the day.
I told them I wanted a hundred bucks off my bill for my trouble (less than 5% of the total invoice) and that I would feel tremendously better if I was compensated for my time in that way (and I would - I would take their grade from a D to a B). I was told that Jeff would speak to a supervisor about it. Half an hour later, I got billed the full amount on my credit card. Ok. I guess that's not going to happen, then.
I felt that Tonkins had a lot of resources and weren't flaky about showing up (which is a legitimate problem with a lot of plumbers) but were careless and inconsistent in their work.
Licensing
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