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Structural Termite & Pest Control

About us

We are a family owned business serving the Inland Empire and surrounding communities for over 40 years. Our technicians have been with us an average of 9 years.We are very proud of what we call our "Atta-Boys": customer comments and compliments on our technicians and our service. Pest Control estimates are always FREE. We are available on Saturdays for service appts, however our office is closed.

Business highlights

53 years of experience

Services we offer

General pest control (ants, doors, earwigs, fascia, roaches, siding and trim., spiders); bees and hive/honey removal; gopher control; rodent control;bird control; live animal trapping; bed bugs. Termite control including fumigations and Heat Eradication for drywood termites and treatments for subterranean termite control. We also provide wood repairs on decks

Accepted Payment Methods

  • CreditCard
Reviews
4.523 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
78%
4
13%
3
0%
2
0%
1
9%
Showing 1-23 of 23 reviews
Kay J.
Jul 2016
5.0
Yes, I recommend this pro
Wonderful! Robert was timely and courteous as well as informative. He checked out the house and garage. We were so pleased to find that we had no termites! How nice it is to have an honest company to call!

Gerry M.
Feb 2016
5.0
Yes, I recommend this pro
unknown

Eva R.
Nov 2014
1.0
$3,000
This was the worst experience with a vendor. Not only were the bed bugs gone but so were several of my personal belongings. I am very disappointed with their response to our situation and although I used them another time before without a problem I will never use their services again and I will make sure to tell everyone I know about what happened to us. Our house was burglarized sometime between 500 p.m. On Sunday and 800 a.m. On Monday morning. There were no signs of forced entry, no broken windows, no broken doors, their lock box was in tact with my keys inside etc. my house was not ransacked only specific items from my bedroom were taken and nothing else was disturbed. When we called structural it took the supervisor Harry more than a week to call us and they haven't picked up their key lock box. Harry and his crew should be ashamed of what happened and the way they have treated us. I understand that this is a risk of tenting your house that someone can break-in but if there is no forced entry I find it hard to call it a and quot;break inand quot;. Did they forget to lock my house? If that's the case should they not be responsible for what happened? If they locked the house how did anybody gain access without breaking an entry way? Questions they can't answer. Buyer beware!
Response from Structural Termite & Pest Control
"We are sincerely sorry that this customer's house was burglarized during the fumigation. Unfortunately this can happen and is becoming more prevalent. We informed them of the risk and asked them to consider implementing security measures while they were away. This is a separate document that they signed. The secondary lock that was placed on the front door by the fume crew was compromised and laying on the ground, the tarps were split and the front door was open. The fumigation crew took pictures of all of this. The front door was locked by the fumigation crew when they left the property on Saturday at approx. 3PM. The customer's keys were in their possession until they returned Monday morning. That is when they discovered the entry. I personally spoke with the Mr. twice on Monday. The first time to inform him of what had happened, the second time I gave him the direct phone number to the fumigators. He could get direct answers from them as to what they found when arriving at the house. They have told me that the customer never called them. In regards to Harry not calling him back for a week, that is not exactly true. The Mr. called on Wednesday and asked to speak with a manager. Harry was out in the field and the secretary called him with the message and gave him the phone number. He called the number, got no answer and left a message that he had returned the call. Unfortunately, Harry was given the wrong customer's number by the secretary and he left a message on their phone. When we saw on this review that they were claiming he had not returned their call for a week, he knew he had attempted to return the call and checked his cell phone call log. That is when we discovered what had happened. When we had not heard back from the Mr. by Monday morning, Harry called and spoke with him. So, we did not immediately return his call, but it certainly was not intentional and for that we can only apologize. We are not ashamed of what happened or how we handled it. We did everything that we could to inform them of the risk, made recommendations to help them secure their property and informed them of what happened as soon as we were notified. We also told them that we and the fumigators would answer any questions and would be happy to fully cooperate with the authorities if need be. I do not know what more we could have done or what more we could do."

Judy S.
Jun 2014
5.0
Yes, I recommend this pro
$495
Mike checked everything out - told me what needed to be done. Scheduled a date. Shaun and Juan came out, did the work, explained things to me. They were in and out. They were nice, neat and clean.

Marshall L.
Jun 2014
4.0
Yes, I recommend this pro
$1,800
very well and fast workers

Rick S.
Jul 2013
5.0
Yes, I recommend this pro
$125
Removed a rat from the attic and inspected access points for rat egress. This include walking the outside of the house and on the roof. Inspected attic for signs of additional rat population. James was very professional and spent the required time to make recommendations. Very good same day service. We will use them from now on for all of our pest issues.

Ray G.
Jun 2013
5.0
Yes, I recommend this pro
What I like about them is they call the day before because I have two dogs. They give me a time frame when they'll coming, like between 8 and 10 or 10 and 2. That way I can put the dogs up if I have to leave so they can get into the backyard. They're always very good about calling. I don't think I ever missed a phone call from them. They're good people. This is the time of the year where the ants are coming out so, if they come out in the quarterly and they do the treatment, then if you noticed that the ants or spiders are coming back, you just call them and they come back out with no charge and take care the problem. They're out usually two days after the phone call. Their price is competitive but their quality of work is better.

David H.
Aug 2012
5.0
Yes, I recommend this pro
$120
Great.

Gary W.
Aug 2012
5.0
Yes, I recommend this pro
$400
Technician arrived on time and completed job in about 2 hours. Was very careful to cover rugs, and did a very professional job. Work completed about 6 months ago, and no sign of termites yet. Would recommend.

EUGENE P.
May 2012
5.0
Yes, I recommend this pro
$1,295
we found a few termites in the house that had wingslooked on the list for termite service and decided on Structural Termite and Pest Controlcalled and inspector came and gave recomendation and they could do the work the following MondayTechnician was here on time and finished about noon.

Rosalind J.
Apr 2012
4.0
Yes, I recommend this pro
$60
They're not special, but they do not lack. They do extra things that I don't ask of them. They are very nice. The tech that comes takes good care of me.

Oscar G.
Nov 2011
4.0
Yes, I recommend this pro
$1,000
They were pretty timely but we had to call them back out because they missed something that they had found on the inspection so they had to come back to do it.

NANCY P.
Nov 2011
5.0
Yes, I recommend this pro
Overall, I think they've done good work. They're very good about notifying us when they'll be by before a technician arrives. I think they are well ran company.

Mary B.
Aug 2011
1.0
He told us we did not have subterranean termites in an area we had already been told we did. We said we would be contacting a few other companies about this and he said thats OK because they are too busy and they do not care if they get our business or not. We just thought this was rude.
Response from Structural Termite & Pest Control
"Our inspector found drywood termites in the area that the customer was concerned about. They also stated to him that another company found drywood termites and recommended a fumigation. They did not want to fumigate. We gave them an estonate for a localized treatment at a much lower price. Nothing was ever said about subterranean termites and our inspector did not find evidence of subterranean termites in what was inspected. He at NO TIME said that we were too busy and did not care if we got their business. The Mr. asked if we were busy and was told that yes we were but would definitely be able to do the job for him. Our inspector was very taken aback by the comments and when he was asked to tell us what transpired at the inspection, he stated that it was a normal inspection and they seemed like very nice people. I do not believe that any of my Employees would tell a customer that we were too busy and do not care if we get their business. If that is the impression that the customer got, then I sincerely apologize. It does no good to get into a "He Said', "She Said' argument. I can only go by what my inspector tells me. And it makes no sense to me that a customer would question our honesty because we did not find something that another company said was there and quoted a price for. It seems more likely that you would be be questioning the other company.We have been in business for over 40 years. You don't accomplish that by not finding the termites or telling customers you don't care if you get their business."

Kim H.
Jul 2011
5.0
Yes, I recommend this pro
$60
They are careful to put the poisons as we have two pets. They usually call before coming o make sure it's convenient and there are traps in the garage. They come and check if there are rats in there. They are pretty good. I don't feel strongly about them but I won't say they are bad. They haven't pushed any services on us. I would use them in the future.

Tom M.
Jul 2011
5.0
Yes, I recommend this pro
$75
After being unhappy using the "name brand" pest control companies over the years, when we had a recent ant invasion we decided to go with a smaller, local company-- largely based on the feedback here on Angie's List. Structural responded very quickly, arrived within 15 minutes of the committed time, immediately put my wife at ease (very important) and got to root of the problem within minutes. Here is what was most impressive: because I was *completely* wrong about what I was "sure" was the problem/type of pest, James (the technician) could have totally taken advantage of us and charged us quite a bit more without any protest from me. Instead, he went beyond what I told him, did a thorough investigation on his own, and was able to deliver a SIGNIFICANTLY less expensive option that had immediate results. In addition, he under promised and over delivered, as the problem cleared up much faster than he told us to expect. He also presented the value of signing up for a regular service, which we did, not only because of the price (about 20% less than we were paying previously) but mostly because of James professionalism, courtesy and expertise.

Rami A.
Apr 2011
5.0
Yes, I recommend this pro
$150
We had a swarm of agressive bees at our community center. Kids are usually playing around the center, and were at danger. I called Structural Termite and Pest Control, and was given an immediate appointment. They took care of the bees, even though they were in hard to reach areas. The exterminator was professional, friendly, and on-time.

Teresa M.
Apr 2011
5.0
Yes, I recommend this pro
$3,500
They were really fast and in their work. They were quick. They called the gas company and arranged to get it turned off and on. They had them come and check out the appliances. I really didn’t have to do anything. They had fumigated my house in 1994 when I bought the house. I would give a D on responsiveness because I guess the inspector was busy. It would take several phone calls to get him. I would use them in the future.

RUTH R.
Jul 2009
5.0
Yes, I recommend this pro
$3,000
It was necessary to remove some articles (plastics and delicate items) from the interior areas being treated. The interior became very hot, so it was necessary for us to go outside, but we did not have to leave the property. When the workmen left at 4:00 PM, we were free to re-enter the home.

ATHONY T.
Feb 2006
5.0
Yes, I recommend this pro
$125
This company did a really good job. They came out sprayed the inside and outside of my home. With their work was a 60 day guarantee and the gentleman that came out was just so informative.

Homeowner
Sep 2005
5.0
Yes, I recommend this pro
$125
THIS COMPANY DID A GOOD JOB. GUARANTEED THEIR WORK FOR 60 DAYS. ONCE THEY SPRAYED, I DIDN'T SEE SPIDERS OR ANY OTHER KIND OF INSECT. BECAUSE OF THE GOOD EXPERIENCE I HAD WITH THIS COMPANY, I CONTINUE TO USE THEM.

ELIZABETH H.
Sep 2005
5.0
Yes, I recommend this pro
$120
I HAVE ALWAYS GOTTEN GOOD SERVICE WITH THIS COMPANY. THEY CALL AHEAD TO CONFIRM APPOINTMENTS AND SHOW UP WHEN THEY SAY THEY WILL. ALSO, THEY ARE CONCERNED ABOUT ANIMALS AND ABOUT DOING A DECENT JOB.

Homeowner
Aug 2005
5.0
Yes, I recommend this pro
$45
I HAVE NO PROBLEM WITH THEM. I HAVE USED THEM FOR SEVERAL YEARS. THEY ARE YOUNG MEN, AND THEY ARE PROFESSIONAL. THEY CALL WHEN THEY COME, ANNOUNCE WHEN THEY GET HERE, AND TELL ME WHEN THEY LEAVE.

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

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FAQ

Structural Termite & Pest Control is currently rated 4.5 overall out of 5.

Structural Termite & Pest Control accepts the following forms of payment: CreditCard

No, Structural Termite & Pest Control does not offer free project estimates.

No, Structural Termite & Pest Control does not offer eco-friendly accreditations.

No, Structural Termite & Pest Control does not offer a senior discount.

No, Structural Termite & Pest Control does not offer emergency services.

No, Structural Termite & Pest Control does not offer warranties.