First Class Plumbing and Rooter Services, Inc.

After the gas company refused to turn on our gas due to leak, I searched for gas leak service through Angies. First Class plumbing called and I asked them to perform a test to find out the source of the leak. I agreed to pay them $360 for this service which would be applied to the repair cost should I have decided to choose them for repair. The did a pressure test, confirmed the leak. However, they guessed where the leak was. They said the leak is somewhere underground between the gas meter and where the gas pipe enters teh house (~28 feet). They told me replacing that under-concrete pipe would cost me $9000 and if I do the post repair concrete patch, it would cost $7,000. I asked them to change the whole gas pipe in the yard (b/c it was old), they said $15,000 if I do the post-repair concrete path myself. Based on their statement I signed a contract for $15,000 to replace the whole gas piping in the backyard. Before they were going to show up next day, I asked them to delay the start of the work until Monday (3 days delay). I asked another gas company to do the diagnosis. The leak wasn't in the part of the gas pipe that was going from meter to the place the pipe enters the house. He isolated the segment that was causing the leak, then the leak was gone. I can send you the diagnosis from both companies. I would like First Class piping to pay me my $360 b/c their diagnosis was erroneous. Not only would I have paid the $7000 without having fixed the leak, but I would have damaged the concrete in the yard as well. In their diagnosis, First Class is saying there are Ts under the ground etc. which is absolutely to the case. He would have seen there were no Ts had he used his borescope camera as I asked him to do. I am asking them to pay me back my $360 which is the least they should do.

The technicians (Jonathan, Justin, Eddie and Hugo) were so pleasant, knowledgeable and prompt. They came out within hours of our call. They made it so we could use the toilets until they could come out the next day to make the drain repairs and pump our septic tank. We had more problems (not from the first repairs) with our bathroom and they came back out that day to determine what else was wrong and completed the repairs the next day. I would definitely hire them again and would recommend them to anyone needing the services that they provide.

Mathew came out to our house to assess some of our plumbing issues. Inevitably he also brought out his supervisor who determined the root of our plumbing issue would be a pretty large project. They explained their diagnosis thoroughly. What I really appreciated was Matthew staying and ensuring our toilets would flush. He went ABOVE AND BEYOND as far as customer service goes. Very professional and kind :)

very nice and professional...would hire them again anytime i need to. .

Id hire them for all my plumbing needs. Very fast and helpful. Other plumbers were quoting way too much. First class is really good

FRIENDLY; PROMPT. EXPLAINED THE BENEFITS OF A WATER-SOFTENING SYSTEM... MIGHT DO IT IN THE FUTURE. RESPECTFUL OF MY HOME. HE PUT ON BOOTIES OVER HIS SHOES.

Jacob was excellent and very professional

I actually had the following things done to my home as I was only allowed to choose 1 item: 1st Class removed all galvanized & repiped using Pex for new Halo filtration. (I am a camper) And, the street pipe was replaced too. Yay! Replaced toilet. The price they gave was righteous because new drywall needed to be done also. The team worked so diligently and were so faithful. My props go to Tito, Manny, Ricky, Moses and Anthony. Well done guys, well done!

They don't charge if the job isn't fixed. My job required more invasive work, but they only charge me for the work that corrected my problem and not the work that didn't

they were delayed but they did notify me

I'm retired builder found them to be fair pri e and very dependable

The repair technician explained the problem clearly and did a great job fixing my problem.

Mark and his apprentice did a superior job. Very thorough and courteous.

sensitive to the needs of the homeowner, quality work, kind. Experience showed and I would hire them again in the future when I need services for any type of plumbing.

Mark, he did a great job, they cleaned up after themselves, professional, organize, and the work was fast.

They are quick and fast to help you, worked with in a timely manner and professional.

They were respectful, very clean, polite, professional and worked with in a timely manner.