BURGESS MOVING & STORAGE- North American Van Lines

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The owner didn't even get back to me.
I am just dumb founded by the lack of respect they have for people's property.

They were terrible. They broke and misplaced some of my goods, and the reimbursement process is substandard. They gave me a low estimate on what was missing and damaged.

Burgess has a dirty little secret which we discovered during our move with them.  Did you know that they will take no financial responsibility for any negligence on their part for damage to your goods?  This is exactly what happened to us.  Negligence by Burgess? employees when they incorrectly loaded the truck caused damage to several items in our recent move from Riverside to Los Angeles?a sleigh bed headboard seriously damaged, a leaf on a butler table ripped off at the hinges and other crushed and smashed items. 

We were encouraged by office staff to get estimates to have these items fixed and we would be taken care of.  When the estimates were presented I was notified by Tim Burgess that Burgess holds that these costs were my responsibility since my insurance policy had a deductible and the damages were not over the deductible of the policy. 

Whoa! Since when does liability shift away from the party whose negligence caused the damage?  So the bottom line is that Burgess disavows all liability for its employees?  negligence.  In fact, their employees have no incentive to be at all careful with your valued possessions since damages to your possessions cost Burgess nothing out of pocket.  

When I objected and presented these same arguments, Tim Burgess tried to pay me to go away with a check for a fraction of the damage claims. Being principled people, we sent the check back with a letter stating that the amount was inadequate and reminding him that we had spent approximately $14,000 on two moves with Burgess in the past 5 years and this was no way to treat a good customer.  Mr. Burgess did not have the courtesy to even respond. 

The bottom line is--if you are looking for a moving company that treats customers fairly and has some measure of corporate responsibility and ethical values, look elsewhere.

IT WAS REALLY A PLEASURE WORKING WITH THIS COMPANY. THAT MADE MY MOVE REALLY SMOOTH FOR ME. I DIDN'T HAVE TO WORRY ABOUT WRAPPING GLASS PRODUCTS OR ANY OTHER FRAGILE FURNITURE, THIS COMPANY WRAPPED EVERYTHING.