"My recommended scope of work to bring their rental property up to current NEC (national electrical code) and current safety standards were beyond what the customer wanted to invest in the project. Additionally, if they had decided to proceed with my recommended scope of work, I would not have not been available to do the work based on the timeline required by the customer. Based on these issues I recommended the customer find another professional to complete their job. Though my business is primarily focused on industrial customers, which explains the gap in reviews by homeowners Mr. Curtis was concerned about, I appreciate all opportunities"

"Unfortunately, I can't please everyone. Phyllis was given an estimate over the phone with the caveat that price could change. There were two jobs to complete. I was unable to complete the second one because it was discovered their outdoor awning was unable to support the new ceiling fan. By then, almost all the labor had been sunk into the job. Being that I did not cause the problem, unfortunately for them the time was billable. As far as cleanliness, I don't have any customers complain about this. I always have a trash bag while I complete jobs like this and that day I left with one half full. Other than fine dust which my vacuum will not pick up, everything I used was picked up, so I am not sure what she is referring to. Before I left, I showed the customer why the fan could not be hung underneath the awning; she made the decision to not move forward any further. I explained, unfortunately, the time was billable which she acknowledged and stated she understood."