Merry Maids of Richmond

They are pretty attentive at the office. I use them all the time.

They're very thorough.

This was by far my worst experience with a contractor I selected based on an Angie's List recommendation -- I wish I'd read the Yelp reviews of Merry Maids of Richmond instead. (If you are reading this review, I strongly urge you to do so: they have a 2.5 star rating out of 5).

The initial estimate seemed fine -- expensive, but I assumed I was paying for quality. That was a big mistake.

Much of the cleaning was unremarkable. Good enough, but certainly not better than my usual (solo) cleaning person. The attention to detail wasn't great; e.g., the floor underneath objects like cabinets was not well-cleaned. But the real problems were:

- Did not do all of the services that were specified -- and paid for -- by the contract (e.g., oven cleaning).

- Left my new tile grout dirtier than it had been before they arrived. Fortunately, my usual person was able to (mostly) deal with this.

- Bent one of my new window screens!

The latter problem, in particular, should have been communicated to me. They knew they did it and I got the clear impression I simply wasn't told in the hope I wouldn't notice.

I would have complained about all of these things... but no one from the company ever followed up with me to see how the job had gone. Instead, I'm here to warn anyone who relies on Angie's List that I DO NOT recommend Merry Maids of Richmond. DO NOT be fooled by the positive reviews!

They do an excellent job; I have been very happy. They are very flexible. I can cancel an appointment and reschedule an appointment at any time even on the day that they are due to come if I have got some sort of an emergency or if I just want to schedule it for another day. They are always able to accommodate changes. I think that their price is average. They are not cheap, but I actually don't know what other people charge. They always call me if they are going to change or if they are going to be late.

When I have had to be flexible with my schedule they are very flexible as well. They professional and the price was good. They are extremely punctual and courteous.

They do basic house work like vacuuming, mopping the floors, and cleaning the bathroom, and they do a good job. In the beginning you should give them feedback; there were things that they missed or didn't put back the right way the first time, but they were rectified. It took a few times for them to get things like I wanted them, but now things have risen to an A. Their price is on the high end, but you want a bonded and insured company coming into your home.

Merry Maids did a thorough and quick job. We appreciate that they use environmentally-friendly cleaning solutions.

We are still very satisfied with their service. They are very dependable with the time and very effective when they clean. The ladies and gentleman have certainly done the job well, the house is amazingly clean. It's wonderful. The price is certainly within what we were expecting. My husband said it's somewhat expensive, but we have a big house.

I have been pleased with the service. They did a good cleaning the first time and they keep it up every two weeks. They are Spanish speaking. They are always cheerful. They come in and do what they need to do and they are finished in about an hour. My husband pays the bills, so I am not sure the total and would rather not grade that category.