LONE STAR SECURITY LSS & V INC.

I’ve been an excellent client with Lone Star for 25 years. They have received thousands of dollars of business from me. I paid a year in advance and asked for a half year refund when we decided to get cameras with another company. I honestly didn’t think asking for a $172 refund would arouse such behavior out of Bruce, the owner. It seemed a no brainer. I was even planning to write a nice review in parting. The following does not sound like a well man. You be the judge from this response. It seems he believed I am locked to him in perpetuity. “Im done for the day. So you did not ask you assume and are now angry that I don’t deliver what you are not entitled to? Condescending? How about your personal responsibility? You expect others to take on what is your responsibility. The crybabies who lack personal responsibility can cry. You signed up for a scam where they will call the cops who will show up in what hrs??? Now you are mad at me because of that and your failure to inquire. But of course! Good day.” Who talks like that? He claims that he has an “A” from the Better Business Bureau. Check for yourself. A rating does not exist for him. Hire his business at your own peril.

Some of the problems: 1) They didn't show up when scheduled. 2) they had a hard time in converting what I wanted to an actual system plan. 3) They were were sloppy in the installation. 4) It took about three times longer than they estimated, which of course, they wanted to charge me for. We compromised on that and split the difference. 5) There were numerous problems with the new system such as continued fire alarm trips, problems with motion sensors, etc. It took them the better part of two months to finally get it all working reliably. 6) Their troubleshooting skills seemed lacking. 7) They spent a fair amount of the install time arguing amongst themselves.

They are very good as they are just as good as the other bigger security companies. They are a local place of business and I am comfortable having them secure my home. They will respond quickly if there is an alert and they have great customer service.

I was very unhappy with their service and discontinued them shortly after the installation. They cut electricity on the NW side of my house and took 2 months to fix. The salesperson misrepresented various things. They never provided me with a manual for the alarm system. I talked to their office various times about what they had not accomplished at my house and they never did anything about it. I recently checked their Better Business Bureau rating and it is terrible.

DON'T USE THEM. THEY JUST DON'T SEEM TO HAVE THE ABILITY TO TAKE COMMENTS AND INTEGRATE THEM INTO THE SYSTEM. THEIR SYSTEM WAS DOWN AND THEY WEREN'T MONITORING AND THEY STILL SENT A BILL. THERE IS A DISCONNECT BETWEEN THE CUSTOMER SERVICE AND THE SERVICE SIDE.