Facility Pest Control

Outstanding I’ve used them for years, they call regularly to make sure our needs are met, and flexible to provide additional services if necessary

Very well. We have been using Facility Pest Control for years. Dan Egan is extremely knowledgeable and skilled in this business.

Great....we have no more gophers

Everything's been working really well, and when we had the rain, we had a cycle a few months ago, like it rained, and then it got hot the next week and then it rained, so then we had like a bloom of perennials, they came and retreated it at no cost.  They're really good about all of that.

.

They were excellent. They were responsive and professional. I will use them again in the future.

unknown

.

unknown

We have been using their service for close to a year.  They are professional and give you calls the day before service.

They’re very good and reasonably priced.  They’re very flexible with scheduling and are very responsive to us.

I’m 28 and work for the homeowner. The employee from FPC definitely seemed younger than me, so I'll refer to him as The Kid since I don't know his name.
Anyway, he arrived 45 minutes early but didn't ask if it was ok to start working... we needed to bring the dogs in from outside first but he went straight into the back yard anyway.
The owners decided not to spray inside the house that day because of the dogs; The Kid acted unhappy about that and called his boss. He then told me that they wouldn't be spraying the entire yard because they thought it was smaller. That still makes no sense to me, why would you only spray part of the yard for bugs? I already told Sam the lot size etc for the job... ok whatever, we agreed to pay extra for him to do the whole yard.
At this point The Kid had been dusting the outside of the house with a wand. The owner approached me, concerned that cobwebs/spider webs were still all over outside. I went to look, and he was right. I politely asked The Kid "how clean is it supposed to be?" He promptly yelled at me that he's already been doing it too long, that he's not supposed to clean the exterior longer than 20 minutes, and that if I want him to he can call his boss. Whoa, ok, sorry, I was just asking.
After that, we were supposed to show him into the home so where he would enter the attic to remove the traps. I told him I would help him with our ladder since his small ladder would not work. He became very reluctant and worried, asking me "Wait how high up is it? I don't know, I'll need to see it first." Our ceiling height for the attic is only 12 feet.
We the set the ladder up and I held it while he climbed up. He poked his head inside the attic, shined his phone around for a moment and said, "No, there's no traps up here." I told him that the traps are up inside, he couldn't see them from the ladder. I offered him a flashlight and told him the light switch was just above him if he actually went in. What happened next was like the twilight zone. 
He freaked out, ran outside, saying that he needed a minute. I waited and figured something was wrong so I followed him. I asked from a distance "Is everything ok?" and he yelled at me to "Stay back! Just give me a minute, stay back!" 
At this point I had no idea what his problem was. I knew he was probably calling his boss. Sure enough, within minutes Sam called me on my cell and proceeded to yell at me and threaten me. "WHAT'S WRONG WITH YOU? YOU CAN'T ABUSE MY EMPLOYEES LIKE THAT!" I was flabbergasted. Nothing like that had even happened. He accused me of abusing his employee, forcing him up into a 120 degree attic without lights, yelling at him that his work wasn't good enough, forcing him to work in the sun longer than is necessary... none of that actually happened. And I detailed all the specifics of the job with Sam when he scheduled the appointment so there should not have been any discrepancies.
I didn't know what else to do, or how to explain this to the homeowners... but I had to fire Facility Pest Control and ask them to
leave.
Above all, I’ve never had such strange and unprofessional experience with a vendor… and I deal with many types of vendors all the
time.
PS: After sending FPC away, another vendor came out FOR FREE for a walk thru estimate. The nicest guy went into the attic without a problem, and inspected it thoroughly for nearly 30 minutes. Clearly it’s not an abusive environment. I’ve been up there several times and have never had an issue.

They are very good.

They come and spray every 2 months. In the heat the ants are always trying to enter the house. I call, they come right out and spray again. No additional charge.

He was out in 3 hours of calling him. It's done right the first time and I've never had any problems.

It went very well. They solved my problem.

Came out right away, uses organic, doesn't have a tremendous odor. I was just really pleased with his service. I am using him on a quarterly basis. I'd recommend him.