Rhino's Hauling & Demolition

"I am very sorry that your project was not completed up to your standards. Although this work was completed over 1 year ago, I still remember it well. We demolished a large concrete pond with compression jack hammers. You told me that you didn't need it all removed because you were going to put grass over the area and understood the cost would have been higher. We removed all of the walls below the surface level and put holes in the bottom for water to drain. All work had to be done by hand with a 6 man crew and brought through a 3ft side yard. We also removed a tuff shed, foundation, and a wooden trellis (which we discounted a lot because we were already there doing work.) Throughout the 5 long days we were there, I spoke with you every step of the way. You were there on site everyday and saw how hard my crew and I worked. You also ate lunch with us. At the end of the day, you and your wife came out and were very pleased with the work we did. We walked the yard together. At no point did you say you were unhappy nor did you question our work. The truth is, I value my customers very much and I pride myself on integrity and honesty. I have never had any issue with my clients because I strive to provide excellent service no matter the size or cost of job. That's why when you contacted me about this, I said I'm happy to come out so we could resolve this. You told me "that day won't work for us, I believe we will opt to resolve this in a different manner." So I'm sorry you felt the need to go online, change your review, and question my integrity (on multiple sites) but you never gave me a chance to come over. Even after all of this, I'm still willing to come out and meet with you because you are a customer and I am a man of my word. If anyone has any questions regarding this issue please contact me at 6507877160. I'm happy to provide any other information including the proposal. Thank you very much. Sincerely, Rian Carroll (Owner) [email protected]"

"Hi, I apologize if I made you feel 'bullied' in any way. I was only trying to help solve the issue which was reported to me 4 days after we had completed the job. When we left the job you were very happy with our work and at no point did you call me and tell me otherwise. I told you I would be more than happy to come out and repair any damage that was done to the floors even though it was almost a week later. The scratches were very small and minor on the surface of the floor which could be repaired quite easily. I was scheduled to come out 2 days after you called to fix the scratches and then you called me and said "forget it we can do it ourselves." Once again, my intention was to resolve the problem but I was not given a chance to do so. I do appreciate your business and hope you enjoy your new kitchen."