Peninsula Appliance Repair

The receptionist was extremely rude. I tried to have my speed queen dryer repaired for a heat element and she demanded to see the purchase agreement which the dryer was purchased in 2016. I just asked her to bill me for repairs don't worry about the warranty. She demanded to see the purchase agree which i obtained from Airport Appliance. I emailed it to her and did not hear back for 2 hours so i called again. she stated that they were having trouble with their email and could not read it. i said look i will read you the serial number and then she yelled at me "don't talk over me" I said no you are talking over me. I said because your computer is having problems and you cannot read the agreement let's just go by the serial number. She said no we cannot repair your dryer. Because of covid i have to work with her. So i told her i will send again. I called back 10 minutes later and she said well the dryer was purchased in 2016 but the warranty does not expire until 2021 and we will not fix your dryer. Extremely rude and childish, needs to go to anger management class. Seems like she would have no trouble riding a broom. Was always trying to find a way not to come take my business. Seems she is rude everyone.

Horrible experience. they take your money, don't fix your appliance, then won't return or even call back. worst retail experience I've ever encountered.

Absolute nightmare. I have a double oven that started having problems in October. The upper oven stopped working, so Peninsula Appliance Repair was sent by my warranty company. They came out several times to attempt to repair it. Nothing worked. On the final appointment, whatever the technician did actually BROKE the other oven. I called Peninsula Appliance Repair to get the repair records so that I could pass them on to the new technician (the new repair company asked me what was done to the oven since there was nothing indicated in the records he got from the warranty company). PAR told me they don't release repair records to customers and that the records had already been given to the warranty company. I called the warranty company and they said what PAR told me is a complete lie. All I'm asking for is the repair records for MY OWN OVEN. I am fairly confident that Peninsula Appliance Repair won't release them because they broke my oven and do not want to be held liable.

Today was the third visit for them. The first time, they came, diagnosed the problem, determined they needed more parts, and left. The second time a week or so later, he came back with a part, tried replacing it, and it did not fix the problem. He determined he needed some more parts. He also attempted to get the bolt off of one of the other burners, but it was stuck. He applied some penetrating oil (like Loctite) and left. Today, the third time, a different person came. He showed up over 40 minutes past the end of the 4 hour window they had given me (even though I had spoken to him on the phone an hour before and he said he would just be just a few minutes late). Already, there was not enough time for him to fix the problem because I was going to have to leave in 15 minutes. As he started to try to get the bolt off the burner, I could see that it was not going to go well. He put a socket on the brass bolt and then got out a pair of vice grips and tried to turn the socket using the wrench. To anyone with any mechanical knowledge, this is obviously not a good strategy. Now, I have my own set of sockets which I was willing to loan to him, but he would hear nothing of it. “I know what I’m doing,” he said. Next, he tried the vice grips directly on the bolt, which is made of brass -- a soft metal. Any qualified repairperson would know that this would mangle the bolt severely and make it impossible to get off ever again. I said, “Don’t do that, you will ruin the bolt!” But he did it anyway, and, guess what, he mangled the bolt. After that, he quickly said he needed to order more parts and practically ran out of the house. Subsequently, I contacted my home warranty company and requested a different (and competent) company be assigned to my work order. I’m not going to risk having them come back a fourth time. You may ignore this experience and choose to go with Peninsula Appliance Repair, but if you do, consider yourself warned. If you have a nice stove like mine, don’t let these guys ruin it.

unknown

I had a repair window for my refrigerator scheduled from 10 to 2. At 3pm, I get a phone call saying that there are two jobs ahead of me, but their truck just broke down and I would need to reschedule. Well, if their truck broke down at 3, and there were two jobs ahead of me, they obviously knew they we're even close to meeting the repair time... and nobody bothered to let me know that they were going to miss the appointment window. Of course, when I called the office, there was no answer. If you value your time and expect simple professionalism, do NOT call these guys.