Marcucci Heating & Air Conditioning, Inc
About us
Established in 1952, Marcucci Heating has over 8000 customers on file and is rapidly growing. We have proudly held an A+ rating with the Better Business Bureau since 1974 and are an award winning contractor on Angie's List. We accept cash, checks, Visa and MasterCard as acceptable forms of payment. Angie's List Customers are offered a special price of $95 for annual maintenance service for their A/C systems to get ready for the hot summer. As always, we also happily offer free estimates for new equipment installation.
Business highlights
Services we offer
Furnace Service & Installation / A/C Service & Installation / Wine Cooling Unit Service & Installation / Indoor Air Quality Services/ Duct Work Installation / Duct Leakage Testing / Duct Cleaning
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 89% | ||
| 6% | ||
| 2% | ||
| 3% | ||
| 0% |
"Hi [Member Name Removed], After reading your review, I wanted to "thank you" for bringing this to my attention. I am sorry you were not happy with the service that was provided. I have waived your service call fee. I hope you can give us opportunity in the future if you should need any HVAC needs."
We chose a bottom of the line Bryant furnace which is fully adequate for our needs. Considering the breakdown occurred during a cold weather snap, we did not feel we had the luxury of shopping around for multiple estimates. But the ~$2,500 for the full job seemed reasonable to me.
It was a smooth process overall and so far we are happy with the service and our newly warmed home.
Fast forward to June 5th, it's getting warm so we turn on the A/C. A few minutes later notice that the vents are blowing warm air and verify that the A/C unit outside is not turning on. Called Marcucci on June 8th at 8am to explain the situation, unfortunately they were already booked for the day. Usually waiting a day or two is not an issue, but the forecast called for 90F+ highs that day.
Called Bayside, who came out before lunch and found the wire that Marcucci forgot to secure. At this point I called Marcucci and asked for a refund of the service that was performed, which they denied.
I'm out an extra $180 because they forgot to secure a wire and never tested their work prior to leaving. Overall, their work might be ok, however they have terrible customer service.
"Hi [Member Name Removed]. We are sorry that one of your wires came loose which in turn made your AC not turn on. After our service technician finishes his work he always tests what was done to make sure that everything is working properly and he assured our office manager that everything worked when he left your home. We typically are able to work with all of our customers schedules and strive to be able to get our service technician out there same day, when needed, but with this heat wave that we are currently in we were booked much faster than normal. We tried to schedule you for the day after you called but you wanted someone sooner. Like our office coordinator told you on the phone, we are sorry about the inconvenience and we are willing to give you a free maintenance service. Again, we are sorry for the issue that has happened."
We then set up a date when they could return to do the install. The day before the install, Ralph called to let me know that we had to reschedule because the unit I wanted was not in stock. Not a big deal - I wasn't really in a rush since its the middle of summer. When his guys came out the on rescheduled date, they did a phenomenal job. It can't be easy crawling through a dark and hot attic first of all, but I knew they were challenged with installing the connection of for the duct and exhaust. It took all day, but they finished about 95% of the work. The last 5% is some bubble wrap that required by code. The guys were very respectable and cleaned up after themselves. They made sure to lay down tarp and material around the ladder so it wouldn't mark up the walls or shelve near the attic door. I would highly recommend them, and will be using them again in the future. I gave them a "B" for price, mostly because I didn't look for a competitive price, but what i gave them was really worth it.
"Hi, I hope you know how much your review means to our business and I thank you personally for taking the time to write it. As always, we look forward to serving you again in the future and hope you're doing well!"
The thought was to install dampers in strategic duct runs to properly direct warm air flow. Three dampers were suggested in all, but we only installed two dampers on the first visit, because I wanted to go through another cold spell (it was warm now) and see if two were enough.
Well, two weren't enough, so I asked Marcucci to came out again, the same day I called, Two installers came out, and they were very quick and friendly, but most important, knowledgeable.
After they finished the work, we tested the system. All seems to be working just fine. I'm really happy I found Marcucci, and I'll use their services again.
By the way, the total cost came under the estimate.
"Hi [member name removed]. I am really sorry that you had a bad experience with our company. We really would like to make you happy, that is our number one priority. I know that the owner has gone out to your home to try to make things right as well. Please contact us at the office, when you would like for us to fix these issues for you. Please feel free to call or email any time if you can think of anything else we can do to improve your overall experience in working with us."
Licensing
State Contractor License Requirements
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FAQ
Contact Information
2400 Bay Road, Redwood City, CA 94063
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