Maid Brigade

unknown

I was told over the phone that the initial cleaning would be a deep cleaning that would last close to 4 hours with two cleaners or 2-3 hours 3-4 cleaners. I don't believe they were here for a full 2 hours.  There was no attention to detail.  The cabinets were supposed to be spot cleaned and they were not (they were already clean with a few spots).  I had debris left all over my rugs.  The dusting was hit and miss, they left dust bunnies on my desk. The house didn't really look much different than when I had left it.  I called to find out how long they had spent here and they  told me they would not know until they came in to log the hours.  I was not notified of how many hours they worked but I was charged for 3 and half hours of cleaning which was not done.  They gave me a basic, regular cleaning but charged me top of the line prices.  There are better paces in the bay  that charge the same or less and do more tasks and a better job.  They never returned my call or e-mailed back, they just charged what they saw fit.  They did offer to send them back out however, since they set the bar so low I thought it fruitless to go forward with a bi-weekly cleaning.

The service was fine. I was not the one that was home when they were here but we were pleased with the outcome. They just charged us the amount of the deal. The service was something that we needed at that time and the deal happened to pop up so we took advantage of it. The other homeowner was here when they did the service. The price of the deal was reasonable and competitive.

I had to change my rating for this company. Their service was too inconsistant and we ended up having to go with another company. We hired them to do a "spring cleaning" with the thought of using them for monthly cleaning. They did a great job on the one time cleaning so we went forward with their service. The price quote for our 740 sqft house was  high based on their formula for how much they charge per man hour to complete our cleaning but it wasnt  overpriced, just not for how they said they came to that number. I believe it was $46 per man hour. 
They would have 2-3 people show up and work 30-45 minutes and we were OK with that since we were happy with the cleaning service. A few times we can to communicate to their office that we were not satisfied with the work and then it would be better the next week. After going through that cycle a few times and then they were only coming for 20-30 minutes as well, we had to decide to change services. When I went in to get my house key back I found out that they have new owners and even met one of them. I can not say what changes have been made now with the new owners but we will continue with our new service now. I have to say that the office manager I always dealt with was amazing. she was always professional and very helpful.

I have used Maid Brigade for over two years, once a month, and I have been very satisfied.  Recognizing it's a bit pricy, they have professional staff and I felt very comfortable letting them in my home while I am at work.  They do excellent work but they are not perfect.  They broke a couple of items and immediately notified me and offered to deduct the cost of replacement from my bill.  They are flexible and willing to schedule extra cleanings when needed
I am dropping them because after being a happy and grateful customer for over two years, I had a house guest in my home in the form of a large dog from a dog rescue that I was fostering.  I got the dog over the weekend and my cleaning was scheduled for a Tuesday.  I called them Monday morning and they told me they could not cancel or reschedule the cleaning because I didn't notify them by Friday at noon.  I think that is too much notice to demand, especially since I have been such a good customer for a long period of time.  I can't always know more than *4 days ahead of time* when I have need to reschedule the services! 
Now I am looking for a new neighborhood house cleaner.

They are very professional and receptive to input.  Their policies are very clear.  They are responsive to email.   I have talked to them about my concerns my cat getting out of the house with cleaners there -- they are very aware of this potential issue and worked with me to ensure that I never worry about this.

I just recently remodeled my home and there was a lot of construction
dust. They maids were not able to clean most of the dust. I recommend
never leaving them alone to clean the house with out supervision.  I
tried to catch them on the tail end of their work duty to inspect and
found lots of area to point out where they have missed.
Paid alot of minimal promise.

I had Maid Brigade clean a studio rental unit. The unit was very dirty
and we were still moving some items out of the unit. Most of the stuff there was
trash. The tenant had two dogs and two cats.
They showed up right on time and had a few workers. They all knew
what to do and started cleaning right away. The boss stopped by at the
end of the job to see if everything was done to satisfaction.

Excellent service, the women are friendly, professional, and do a great job. The service is prompt and responsive if I need to change anything (such as skip a particular room, perform extra cleaning in a particular room, or change schedule due to vacation). Very happy with their service.

The cleaning part was always very good. There were a few glitches and miscommunictions in the beginning, but that is to be expected when two parties are establishing a routine. We were generally quite satisfied with the the cleanings.

 We cancelled our service because of habitual poor communication and botched scheduling from the main office (we cancelled after the third time the main office messed up the schedule).

The first mess up was when they called a phone number to confirm our maid service that I never asked them to call. The phone number on the account was first, my cell phone, then second our home number. I provided my husband's office number as a last resort backup, just in case there was ever a time when he needed to rush home to meet the maids. In the many months we had their service, they never once called my husband's office number. Then, one month, inexplicably, they confirmed our appointment on his office phone. Our appointments are Monday mornings at 8am. They confirmed by calling his office on the previous Friday, after he had already left the office, leaving us totally unprepared when the maids showed up on Monday.

The second mess up was around Christmas. They scheduled us for a day when their service was to be closed for the holidays. I had talked to them several times on the phone, and each time, the person I spoke to confirmed the erroneous day. That day came and went. My husband and I prepped the entire house and no maids showed up. I called that same day and left a message asking about the cleaning. I told them that if they had rescheduled, they did not communicate that with me. I also told them CLEARLY in my message that we were leaving town on vacation the next week, and if they'd rescheduled for the next week to cancel the appointment. I was very clear. Despite my explicit cancellation, the next week, the maids showed up at our house. I got a call while away on vacation telling me that maids were at my front door. I once again told them that I had communicated to them that we were going to be out of town and not to come.

The third mess up was too much. We were scheduled for President's day. Being a holiday, we called them up to confirm it, one week prior to President's day. They told us that their office was closed on President's day and that we had been rescheduled. They said that when cleanings are scheduled on holidays, someone calls 2 weeks prior to reschedule. No one ever called us to reschedule. The owner of the business flatly declared that she was holding a note stating that someone had called us, spoken to us, and rescheduled us. This was untrue. No one ever called us. There were no messages on any of our voicemails or answering machines and neither my husband or I spoke directly with anyone from Maid Brigade. When we asked her when we had been rescheduled for, she said "it was written on another piece of paper somewhere and she'd have to find it." This is how they handle their scheduling? It's on another piece of paper somewhere?

I can tolerate a few mistakes, but these were habitual and chronic and showed that the front office was generally lacking in professionalism. The worst part of the last mess up was that the owner accused us of lying. When we told her that we had never been called about the President's day rescheduling, she placed all the blame on my husband and I, accusing us of never answering our phones or listening to messages. (none of which is true. we are generally very good about these kinds of things.) Honestly, we can tolerate some mistakes, but we can not tolerate habitual unprofessionalism, coupled with someone accusing us of lying. So, we cancelled our service with them.

An Update:
After the last botched re-schedule and subsequent cancellation of our service, I decided to give them another chance. After the attempted second chance, we are no longer doing business with them after their office cancelled our service, accusing us of interacting with them with hostility. After the main office began accusing us of lying and being hostile, we began recording our phone conversations with them. I just reviewed a conversation where they made the following claim that my husband was hostile: "In the long run, it is best if we can do business with clients who are able to communicate with us without unhealthy hostility." There was no hostility in the phone call in question. There had been much confusion over the reschedule of the President's Day cleaning, and my husband knew that we might have made a mistake about the new cleaning date. Because of his own uncertainty about our re-scheduled date, he was definitely NOT hostile. How they could read hostility into that phone call is beyond me.

It's pretty apparent to us that the Maid Brigade office accuses people of lying and hostility in order to cover their a**** when they make mistakes. In this case, the mistake was ours, and we admitted it. But nonetheless,  we were accused of bad behavior that we simply never engaged in.

I would never do business with Peninsula Maid Brigade again, unless their present office manager (Linda Hendrickson) was no longer with the company.

Again, the maids were great. The office staff was horrible.

Everything went great with this company.  I will be starting a monthly service with them at the end of the month. The office is staff is very responsive and easy to get a hold of. They are very friendly and proactive as well. The crew that cleaned my home was very friendly and professional. I will continue to use this company in the future.  

I have been very happy with Maid Brigade. The crew is very thorough and professional in there cleaning. I really like how they are open to taking your suggestions and trying to resolve any issues you may have. They are very reliable and responsive as well. I would recommend this company to anyone.

We have been very satisfied with this company. The crew is very pleasant and professional. I don’t have any complaints with this company. I will continue to use this company and would recommend them to anyone.

Overall, I have been quite happy with this company. I have been using them for awhile now. I really trust this company and feel comfortable leaving them in my home. The staff is very friendly and professional as well.  I would recommend this company to anyone.

I contacted them on web site on a Saturday and they responded immediately telling me they would phone on Monday, which they did.  I told them what I needed and the woman gave me a quote from $250-$375 or so.  We set up the appointment for 6/13.  They called me on Friday before the 13th to tell me that the team would arrive between 11am - 2pm.  On the 13th the team of 3 arrived at 11:30 am and got to work immediately.  They worked steadily for almost 3 hrs.  I was impressed to say the least as I have never had a cleaning service before.  My bath upstairs and kitchen, especially walls and ceiling sparkle, the carpeting in the 2nd bedroom is great and all the little additional things the team did makes this place I have lived in for 12 years look so much better.
I plan to call them again.

I called them for an estimate and determined that the 1 hr cleaning for my place was what was needed. We scheudled a time for them to arrive and clean which they did and everything went smoothly. I arrived home to a clean house.

I was having the annual family reunion and wanted the house to be "spring cleaning" clean. The owner came before the actual cleaning and we went through the house and I pointed out the extras I wanted done. The team of two very nice women came on time (after they called) and stayed for 3 hours. Besides the regular things to be cleaned, I asked for all the blinds to be cleaned, the kitchen cabinets to be cleaned and lemon-oiled, the woodwork around all the doors and light switches to be cleaned. They used all organic cleaners so no chemical smells. I still don't know what they used, but it really worked. The shower and all bathroom shower/tub doors were sparkling. Because they did such a good job, my husband agreed that I could have them come back once a month (I wanted twice a mo). Linda, the owner, was so nice to work with. She was very concerned that her crew did a good job and that I was happy. She calls after they leave and checks in. Also, the crew leaves a self-addressed, stamped card to return if you have any comments. I would definetily recommend them as I have had other cleaners that were very disappointing...

Great experience, they did a fabulous job

I talked to Linda Hendrickson, the owner and she came out to look at the work we wanted done, to offer options and give a price. The first time was to be a more extensive cleaning, with subsequent more routine cleaning every 2 weeks. We walked through each room and specified what would be done (and not done) On the scheduled day, 3 workers came and provided their own equipment. The cleaning took almost 3 hrs and we were very pleased, especially with the areas of particular concern, the bathrooms, kitchen sink and counter (tile & grout), and fronts of kitchen cabinets. The vacuum cleaning was a work of art in the living room. The only thing that didn't work well was the lead worker didn't seem very very responsive to my concerns. Initially I showed her the rooms to be cleaned and specifically requested the stainless steel cooktop not be cleaned. Shortly after I left the room, I heard the sound of the stovetop being cleaned, which I stopped (someone else was cleaning it). Later I called Linda about this. She was surprised as she had specified the things to do & not do before they came and promised to make sure this didn't happen again. The next cleaning was in 2 weeks and a routine cleaning (2 people for about an hour, $98). Everything went very well and the lead maid was much more responsive.