PROFESSIONAL HOME STAGING; DIY HOME STAGING CONSULTATION, OCCUPIED HOME STAGING, VACANT & MODEL HOME STAGING, INTERIOR RE-DESIGN, MOVE-IN ASSISTANCE, COLOR CONSULTATIONS
We were very disappointed with Terri's choice of furniture. She filled our small Venice bungalow with dark, hulking, and overbearing furniture that didn't suit the sunny and "beachy" house at all. She installed a giant fake plant in the living room that would have looked just right in the lobby of a hotel. When we asked that she install more suitable furniture, she was patronizing (asserting that our disappointment was a function of our stress and emotions) and not very accommodating, asking to be paid an additional $745 for a redesign. We would not recommend her.
Description of Work: We hired Terri Lucas from Exclusive Home Staging to furnish ("stage") an empty house we were selling. Terri selected and installed furniture, carpets, decorations, etc and then removed everything after the house had sold.
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
3.0
responsiveness
2.0
$2,000
Response from EXCLUSIVE HOME STAGING
PLEASE ACCEPT MY SINCERE APOLOGY FOR THE MANNER IN WHICH YOU FELT YOUR COMPLAINT WAS HANDLED. I CERTAINLY DID NOT MEAN TO BE PATRONIZING OR OFFENSIVE. IN ORDER TO RESOLVE YOUR DIS-SATISFACTION I WAIVED MY STAGING SERVICES FEE OF $750.00. UNFORTUNATELY, THE REMAINING COSTS INCURRED WERE RENTAL FURNITURE FEES CONTRACTED THROUGH A 3RD PARTY, THAT I WAS UNABLE TO WAIVE. THE GOOD NEWS WAS THAT YOUR HOME SOLD. I WANT YOU TO KNOW THAT I HAVE IMPLEMENTED A STRICT POLICY TO AVOID A SITUATION LIKE THIS IN THE FUTURE, IN THAT, EXCLUSIVE HOME STAGING WILL NOT CONTRACT TO STAGE A HOME UNLESS THE HOME SELLER IS PRESENT DURING THE CONSULTATION/PRE-APPROVES ALL DESIGN PLANS. WE WANT TO MAKE SURE ALL THAT WE CAPTURE THE HOME SELLER’S VISION WHILE CREATING A HOME THAT WILL APPEAL TO A VARIETY OF POTENTIAL BUYERS. AGAIN, I AM SORRY.
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Service Categories
Home Staging,
Interior Design and Decorating
FAQ
EXCLUSIVE HOME STAGING is currently rated 1 overall out of 5.
Monday: 9:00 AM - 6:00 PM
Tuesday: 9:00 AM - 6:00 PM
Wednesday: 9:00 AM - 6:00 PM
Thursday: 9:00 AM - 6:00 PM
Friday: 9:00 AM - 6:00 PM
EXCLUSIVE HOME STAGING accepts the following forms of payment: Check,MasterCard,Visa
No, EXCLUSIVE HOME STAGING does not offer free project estimates.
No, EXCLUSIVE HOME STAGING does not offer eco-friendly accreditations.
No, EXCLUSIVE HOME STAGING does not offer a senior discount.
No, EXCLUSIVE HOME STAGING does not offer emergency services.
No, EXCLUSIVE HOME STAGING does not offer warranties.
EXCLUSIVE HOME STAGING offers the following services: PROFESSIONAL HOME STAGING; DIY HOME STAGING CONSULTATION, OCCUPIED HOME STAGING, VACANT & MODEL HOME STAGING, INTERIOR RE-DESIGN, MOVE-IN ASSISTANCE, COLOR CONSULTATIONS