Appliance Guard

Tech was kind but incompetent. Was given a time window of 1-4, tech showed up at 5:30. Spent a long time looking at his phone, which made me think he was looking up instructions. Took almost 2 hours and me asking him very specific questions to get a possible diagnosis and an estimate of cost (200-400$). Played phone tag for the next 2 days, then got an email with a projected cost of $700. Did not have any confidence that I was in experienced hands. Because this company contacted me of their own initiative Triggered by my angies list search, it makes me want to stop using angies list.

Boris came and cleaned it, new thermostat installed and freon added. The next day it was still not cooling. He came back, put another new thermostat in and again added freon. Second visit no charge. Working well ever since. This is a built in Sub zero, more cost effective to repair it than replace it.

I've called upon Appliance Guard a couple of times now (for a potential refrigerator problem and this oven problem) and both times the technician has been on time, called 15 minutes prior to arriving (like the main office said they would) and fixed the problem quickly. In the case of the fridge 'issue' it was pointed out that I didn't close the freezer door properly and the overnight frost created the problem. They explained the problem, checked everything out while they were there and gave me some valuable advice on the care and info on the fridge. It was simply a $40 charge for the house call. The oven igniter issue was diagnosed quickly and neatly repaired within an hour. I thought the charges were reasonable for the work. I would definitely use them again and recommend them again.

Same day service, problem fixed in time slot scheduled.  Coordination by Mike, service by Yuri.  Ice dispenser on 2 year-old LG French Door refrigerator.  Price seemed reasonable.  It was less than the fixed price through LG repairs.

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