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Joyce Moving & Storage Inc

In-State Moving Service, Out-of-State Moving Service, Professional Moving Service Piano,

About us

We are a full service moving and storage company that operates throughout southern California and beyond. Joyce Moving and Storage, Inc. is a premier full service; award-winning independent carrier with a reputation built on quality, integrity, trust and superior customer service. Whether you are moving locally, across the country or around the globe, our main business objective is to assure you of a professional and stress-free move to your new location.

Business highlights

Emergency services offered
43 years of experience

Services we offer

Moving & storage.

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
3.84 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
50%
4
25%
3
0%
2
0%
1
25%
Showing 1-4 of 4 reviews
Ann H.
Sep 2020
1.0
$11,700
Joyce Van Lines moved me from California to Florida in June 2020. My experience: JOYCE VAN LINES IS CARELESS AND UNRELIABLE AND THEIR CUSTOMER SERVICE IS TERRIBLE. Joyce Van Lines has lost a semi-antique oriental rug valued at $2400. When I filed a claim, they refused to pay, despite the fact that their own tracking of the rug showed it to have been lost. I have repeated my claim three times, explaining over and over what happened to the rug. I have corresponded with both Joyce’s claims adjustor, Mason Foxlow, and Joyce’s California agent who oversaw my move, Jim Prendergast. Here is what happened. (1) PREPARATION OF GOODS. Before the move I specifically listed the rug—a Hamadan measuring 6’10” x 3’9”—on the High Value Inventory requested by Jim Prendergast. It was one of five oriental rugs of different sizes and designs; I included photographs and dimensions of all five. I paid for full replacement value “protection” for all items being moved. (I understand that this is not insurance; however, the form I signed says “the moving company is liable for the full (replacement) value of your goods in the event of loss of or damage to the goods.” (2) PACKING. Before the packers came, the four smaller rugs—including the one Joyce has lost—were separately rolled and taped (in the manner recommended by oriental rug professionals) and placed in the same spot in my living room. Joyce’s claims adjustor determined, when tracking the rug, that the packers had unrolled this rug—only this one, not the others--and placed it in a box (item #194). The packers did not inform me at the time, so I did not know that the rug was concealed. The other three smaller rugs, still rolled up, were wrapped in paper. The fifth (very large) rug was put into the truck. (3) DELIVERY. When the delivery crew came, box #194 was checked off but I did not know the rug was inside. The deliverers unpacked most of the boxes—I had paid for a full unpack. I could not be everywhere at once, and I didn’t see what came out of box #194. The deliverers took away all empty boxes and wrappings and left in a hurry. (4) DISCOVERY AND REPORTING OF LOSS. When I had time that evening to make a thorough inventory of my belongings, I saw that one of the rugs was missing. The next morning I telephoned Jim Prendergast and reported the loss. He said he would track the rug. When I didn’t hear back from Mr. Prendergast after several days, I called him again. He said he would talk to the packers. When another week and a half went by with no word from Mr. Prendergast, I filed a claim. (5) DENIAL OF CLAIM. At this point, I began dealing with Mason Foxlow. (Mr. Prendergast simply disappeared, though I sent him copies of my correspondence with Mr. Foxlow.) Joyce Van Lines has denied my claim on the grounds that box #194 was checked off on the delivery inventory. However, when I checked it off, I did not know the rug was inside the box. I never saw this rug at all! Mr. Foxlow claimed the deliverers say they unrolled the rug and placed it on the floor--but the rug they placed was a much bigger one. I have repeatedly explained this to Mr. Foxlow, sending him photographs of both rugs. He has now stopped replying to my emails.

Rachel B.
Mar 2016
5.0
Yes, I recommend this pro
$700
unknown

Eva I.
Aug 2009
5.0
Yes, I recommend this pro
$1,100
It went extremely well. Highly recommended. In fact I've already recommended them to a family member who will be moving soon.

Homeowner
Aug 2005
4.0
Yes, I recommend this pro
$800
THEY WERE GOOD. I'D RECOMMEND THEM AGAIN. THEY WERE ON TIME, AND THEY MOVED FAIRLY QUICKLY. THEY DID WHAT I ASKED THEM TO DO, AND THEY DIDN'T TRY TO SQUEEZE IN EXTRA HOURS FOR MORE MONEY.

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Joyce Moving & Storage Inc is currently rated 3.8 overall out of 5.

Joyce Moving & Storage Inc accepts the following forms of payment: CreditCard

Yes, Joyce Moving & Storage Inc offers free project estimates.

No, Joyce Moving & Storage Inc does not offer eco-friendly accreditations.

No, Joyce Moving & Storage Inc does not offer a senior discount.

Yes, Joyce Moving & Storage Inc offers emergency services.

No, Joyce Moving & Storage Inc does not offer warranties.