Nerds on Call Computer Repair Redding

4.3(
16
)
Computer Repair,

About us

Nerds On Call Computer Repair in Redding is a family owned business. It was started by Andrea and Ryan Eldridge. Established in a spare room in Redding, Calif., in March 2004, Nerds On Call offers on-site computer and laptop repair services to consumers and businesses. Nerds On Call provides trouble-shooting for PCs and Macs, home and office networks, printers, iPods® and MP3 players, handheld devices and cell phones, home theaters and game systems, and virtually every other form of digital entertainment. In 2009, 2010, & 2011 the company was named to Inc. magazine's list of 5000 fastest growing private companies. With 15 locations across California, Oregon, Washington, & Arizona Nerds On Call serves more than 40,000 satisfied customers per year. For more information, visit callnerds.com or call 1-800-919-NERD. We also offer a few guarantees: We come to you: Disconnecting your computer and bringing it in for repair can be challenging, so we come to your house to save us both time and money. We charge per job, not per hour: No need to keep checking your watch! This way you only spend money for the repair, not for the time it took us. Satisfaction guaranteed: If you don't think we're done, we're not. We promise to repair the issue that we quote you on, and if the problem pops back up or isn't fixed, we'll fix it - free. And we give FREE estimates, so give us a call!

Business highlights

21 years of experience

Services we offer

Nerds On Call Computer Repair Redding provides quick and quality computer repair for computer users in the Redding and surrounding areas. We can provide repair services for any devices, like desktops, laptops, iPods, cell phones, home theaters, and game systems. We can perform virus removal, tune up your computer or upgrade your computer. Even home networking, home theater installation, hardware repair, software fixes, cracked screens

Amenities

Free Estimates

Yes

Accepted Payment Methods

  • American Express
  • Check
  • Visa
  • Discover
  • MasterCard
Reviews
4.316 Reviews
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Number of StarsImage of DistributionNumber of Ratings
5
63%
4
19%
3
6%
2
13%
1
0%
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Filter reviews by service

Showing 1-16 of 16 reviews
Marian B.
Jan 2014
4.0
Yes, I recommend this pro
$175
It went well and would use them again
Mary H.
Jan 2014
5.0
Yes, I recommend this pro
$200
Clean-up
Regina W.
Oct 2013
2.0
$400
Yes they did come to my home to do the work but ended up having to take my computer into the shop. ...four weeks later I picked up my computer only to find that my Adobe Creative Suite had been corrupted and all my files relating to this program unreadable. After speaking with the company that originally installed this program, I was told and quot;sometimes it just happensand quot; This kept me from going ballistic on them (this was a very expensive program) but I still ended up with a unusable program. After much aggravation, I finally restored my program (with no help from Nerds) I will say that they did ask if I retrieved the program but I will not be using their services again.
Terrill R.
Feb 2013
5.0
Yes, I recommend this pro
They were very nice. It went well. They were very helpful and answered all of my questions. They even gave me a heads up about some secure and insecure websites to be aware of.
Jim O.
Feb 2013
5.0
Yes, I recommend this pro
$300
Very nice experience with these people. Very professional and knowledgable. Only problem was the address listed on Angie's List is wrong. They moved next to Target on Churn Creek. I spent more money than I wanted to but you get exactly what you pay for and they did try to fix it initially when I brought it in at the counter for free
Tracy B.
Jul 2011
5.0
Yes, I recommend this pro
I found Nerds on Call online and chatted (online) with a tech. After the initial chat I decided to take my computer to their office (they would have come to my home if I chose). Within a couple of hours I had a call from a tech who gave me an initial estimate and suggested a computer tune up. I decide, after hearing the estimate, to get a new computer. Not because the estimate was outrageous, only because new, up to date computers are so inexpensive and mine was old. I would definately take my computer back to Nerds on Call if I ever have problems again.
Jenn S.
Dec 2010
5.0
Yes, I recommend this pro
$340
The experience was excellent. The "N***" was extremely helpful and polite. He provided an estimate and we made the decision on the spot to have the work done. He began the work immediately and stayed until he'd finished (very late). He even gave us a discount because of how long it took. The next time I need computer help, I'm calling N*** On Call first!
JON E.
Mar 2010
5.0
Yes, I recommend this pro
This was a very pleasant experience for me from beginning to end.
Ryan E.
Oct 2009
5.0
Yes, I recommend this pro
$169
Great! I had a couple of questions three days later and I was connected to their help desk. The guy on the phone connected to my computer and spent a while with me showing me how to use their stuff again. He also took a few minutes to show me how to use Nero to burn a DVD.
Michael H.
Sep 2009
1.0
Requested assistance from this company to repair an in-home wireless network. They told me the 'Mac" guy would be sent. When they arrived the boss said all computers were alike (Mac = PC) and that to solve my problem they would need to redoe my cable circuit box as the installer got it wrong. They would have charged $169 to move all the boxes and wiring to fix the wireless problem. But they wouldn't be able to conform that the wireless works on any of the laptops in my family unless they configured each of them individually at $69 each! Yikes!!! Had another company come today and all he did was reset my Airport Extreme and everything worked great for $40 bucks.
Response from Nerds on Call Computer Repair Redding

"Based on what you wrote, I don't blame you for hiring another company. I am a Mac user and am in fact writing this from my Macbook Pro. I know, as you do, Macs and PCs are quite different. In the case of your visit however, some context is missing. In terms of networking, Macs and PCs are pretty much the same. They both "speak" the same language. So networking a Mac and a PC is pretty much the same. The only difference is how to get to the settings in the operating system. Our nerd quoted you our standard cost for networking, which is $169. This includes configuring up to three devices on a network, a PC, a Mac, and a printer for example. If you have more than three devices we charge $69 for each additional device. The nerd you had at your home didn't make this clear, for this I am sorry. I would have enjoyed the opportunity to welcome you as a new customer, and I am sorry our nerd wasn't clear in his explanation of our prices. I am happy you found someone to fix your issue for only $40. That is a wonderful bargain! One thing I want to let you know about though. Had we worked on your network, we would have guaranteed our work. Which means if anything had gone wrong with it, it would be our responsibility to fix it, at no cost to you. You would have also gained access to our help desk staff, which would have been happy to answer questions, or help you with any computer issues you had with your network or your computers. Last but not least, we are the largest computer repair company on the west coast, we have hundreds of thousands of customers who rely on us everyday to make their computers run at peak performance. This means when you need us, we'll be here. We aren't the cheapest in town, but we are the best."

PAULA G.
Jan 2007
2.0
$365
We finally hired another company and they fixed it in one more visit but of coarse we had to pay another fee. I would never have the Nerds again.
TOM H.
Oct 2006
5.0
Yes, I recommend this pro
$85
A representative (Hays) arrived on time and was a great problem solver.
CAROL L.
Sep 2006
3.0
$251
The technician that came out was fabulous - a really nice guy. I am a technology idiot, and he was very helpful. However, I have been disappointed in the end product. Some of the data that was transferred over to my new computer is not current (my e-mail address book and Palm Pilot). I assumed the software package he was ordering for me would include Excel, Access and Outlook. My bad - it did not. I'm going to have to purchase those separately. Instead, I have little mini-programs and Outlook Express, which are not sufficient. My biggest frustration is that you cannot reach your technician directly. You have to call an 800 number. They say they have a commitment to return calls in 24 hours, but that never happened and I often had to call several times to get help. Some things were fixed in follow up visits, but ultimately I gave up because it was just too much effort.
Randall S.
Aug 2006
5.0
Yes, I recommend this pro
$80
The price is hourly.
Homeowner
May 2006
5.0
Yes, I recommend this pro
$150
THEY DID A GREAT. THEY WERE ALSO VERY POLITE WHILE THEY WERE HERE. THEY CALLED BACK TO TELL ME HOW LONG IT WOULD TAKE TO GET HERE. THEY DID THEIR JOB QUICKLY AND I WOULD CALL THEM AGAIN.
Homeowner
May 2006
5.0
Yes, I recommend this pro
$200
WHEN THE TECH SHOWED UP, HE KNEW WHAT WAS WRONG IMMEDIATELY. HE WAS VERY PROFESSIONAL AND KNOWLEDGEABLE ABOUT THE WHOLE UNIT. HE WAS VERY PUNCTUAL AND PRECISE ABOUT HIS JOB.
Homeowner
May 2006
4.0
Yes, I recommend this pro
$160
IT WAS SO BAD THAT THEY HAD TO TAKE IT IN TO BE FIXED. THEY SAID THAT IT WOULD TAKE THREE DAYS BUT IT ENDED UP TAKING THREE WEEKS. WHEN I FINALLY GOT IT BACK IT WORKED GREAT. OTHER THAN THAT, THEY DID A GREAT JOB.
Homeowner
Apr 2006
4.0
Yes, I recommend this pro
$75
THE EXPERIENCE WAS FUN. THEY RESPONDED TO OUR NEEDS QUICKLY AND COURTEOUSLY. THEY WERE VERY INFORMATIVE ABOUT EVERY PHASE OF THE HARD DRIVE CLEANUP. THEY QUOTED US ONE PRICE AND STUCK WITH IT. THEY WERE VERY COMPETENT ABOUT COMPUTERS.

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Nerds on Call Computer Repair Redding is currently rated 4.3 overall out of 5.
Monday: 8:00 AM - 9:00 PM Tuesday: 8:00 AM - 9:00 PM Wednesday: 8:00 AM - 9:00 PM Thursday: 8:00 AM - 9:00 PM Friday: 8:00 AM - 9:00 PM Saturday: 8:00 AM - 9:00 PM Sunday: 8:00 AM - 9:00 PM
Nerds on Call Computer Repair Redding accepts the following forms of payment: American Express, Check, Visa, Discover, MasterCard
Yes, Nerds on Call Computer Repair Redding offers free project estimates.
No, Nerds on Call Computer Repair Redding does not offer eco-friendly accreditations.
No, Nerds on Call Computer Repair Redding does not offer a senior discount.
No, Nerds on Call Computer Repair Redding does not offer emergency services.
No, Nerds on Call Computer Repair Redding does not offer warranties.
Nerds on Call Computer Repair Redding offers the following services: Nerds On Call Computer Repair Redding provides quick and quality computer repair for computer users in the Redding and surrounding areas. We can provide repair services for any devices, like desktops, laptops, iPods, cell phones, home theaters, and game systems. We can perform virus removal, tune up your computer or upgrade your computer. Even home networking, home theater installation, hardware repair, software fixes, cracked screens

Contact Information

869 Mistletoe Ln, Redding, CA 96002

Service Hours

Sunday:8:00 AM - 9:00 PM
Monday:8:00 AM - 9:00 PM
Tuesday:8:00 AM - 9:00 PM
Wednesday:8:00 AM - 9:00 PM
Thursday:8:00 AM - 9:00 PM
Friday:8:00 AM - 9:00 PM
Saturday:8:00 AM - 9:00 PM
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