Waddell Pools

Just under 3 years ago Waddell Pools put in our top of the line 25,000 gallon salt water pool w/ mechanical pool cover. 4 weeks ago 1 of our 2 multi-functional LED (disco) pool lights stopped working. I contacted the owner (Jim) trying to get someone to come out to repair or replace the light and have yet to get even much of a response. Clearly customer service after the sale is non-existent at this establishment so be advised and ask about how your pool contractor will stand behind their work and products. After contacting another pool construction company I found out that ALL of our equipment (as it is all Pentair) is covered for a full 3 years under warranty and have since scheduled an repair/replace appointment with this other company. The Waddell website states, “Your satisfaction is our goal” which strikes me as odd given the circumstances here. Here is the exact timeline: Sept. 2016 Our pool was installed by Waddell Pools 7/24/19: I first contacted Jim Waddell informing him that 1 of 2 of our LED pool lights was not working. Jim said that Oscar Roberson 530-366-8664 was his repairman and that I should contact him which I did that day. After not hearing from Oscar for 48 hours I informed Jim who said he would contact Oscar for me. 8/3/19: I let Jim know I had still not heard from Oscar and asked if he had someone else for the repair. Jim said he’d try to reach Oscar. 8/16/19: I let Jim know I had still not heard from anyone re: our repair and I am still waiting. I got no response. 8/17/19: I emailed Jimmy@waddellpool.com (address listed on their web site) and as of 8/23/19 have yet to hear back from anyone at their company.