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ULTIMATE AUDIO VIDEO

TV Repair, Stereo and Home Theater Systems

Reviews

1.01 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
0%
2
0%
1
100%


Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
2.0
Showing 1-1 of 1 reviews

KRIEGE J.
11/2006
1.0
tv repair
  + -1 more
We first reported the issue to them in the beginning of January 2006 and they took our tv away to work on it. After us calling them, they repeatedly brought back the tv saying it was fixed but the picture did not work (pink spots in the middle of the picture, formatted for bigger than our screen, etc) and the work took forever. Each time we they took the tv back, we wouldn't hear from them for weeks/months and they didn't return our calls. The work was to be done under warranty but the tv was not actually fixed until over 7 months from the original date with Ultimate Audio Video not returning calls after numerous attempts the entire time. At one point, I actually wondered if they had stolen our tv or sold it off and were just waiting for the warranty company to pay us out. Finally we got our tv in August 2006 and then in early November 2006 it began having the same problem (pink spots on the screen). Ultimate A/V refuses to do anything and now the warranty has expired.
Description of Work: Ultimate Audio Video worked on repairing our 55" Mitsubishi big screen television. One of the color tubes needed to be repaired/refurbished, as we were seeing spots on the screen. The TV was still under warranty and GE (holder of the warranty after Good Guys went out of service) subcontracted to Ultimate Audio Video. Ultimate A/V was to repair the tv for us, work directly with us and return us a fixed fully functional tv.

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
2.0

$1,500

    Contact information

    645 Sable, Rancho Santa Margarita, CA 92688


    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    TV Repair,
    Stereo and Home Theater Systems

    FAQ

    ULTIMATE AUDIO VIDEO is currently rated 1 overall out of 5.
    No, ULTIMATE AUDIO VIDEO does not offer free project estimates.
    No, ULTIMATE AUDIO VIDEO does not offer eco-friendly accreditations.
    No, ULTIMATE AUDIO VIDEO does not offer a senior discount.
    No, ULTIMATE AUDIO VIDEO does not offer emergency services.
    No, ULTIMATE AUDIO VIDEO does not offer warranties.

    Contact information

    645 Sable, Rancho Santa Margarita, CA 92688