Santa Margarita Plumbing, Heating & Air

unknown

We were quoted $250 to replace the water shut-off and 2 hose bibs after calling around to get a good price. The plumber tested the pressure regulator, which is in between the water shut off and one hose bib and found it to be faulty (which I question in hindsight). He told me that the price for the whole job including the regulator was $445. I questioned the price and he told me that that is the package for replacing the 3 units. You have to remove the pressure regulator anyway to replace the other 2 units, so there is really no labor involved, and the retail price I found later for the same model online was $70, so $445 was way too much. When I complained to the company, they refunded $50. At least that's something, but still too much, and they would have cheated me by more. I wonder if the regulator really needed replacing at all or just adjusting.

Their response time is very quick and they are very knowledgeable. They come right out and they really know their stuff. I would use them again in future.

OVERALL, WE HAD OTHER QUOTES FOR THE FIRST LARGE JOB, BUT THIS WAS THE COMPANY WHO NOTED THEY COULD GET THE WORK DONE THE FASTEST. THIS WAS IMPORTANT TO US, AND AS A RESULT, WE ENDED UP PAYING OVER 1K MORE BECAUSE OF IT. THE SAD THING WAS, IT ENDED UP TAKING LONG THEN THE LESS EXPENSE QUOTE. TO TOP IT OFF, WE THOUGHT THE KITCHEN LEAK HAD SOMETHING TO DUE WITH THE RECENT WORK, BUT WAS TOLD IT WASN'T AND CHARGED A FEE.. UHHH...