United Builders

They were great. They did a really good. They just did an excellent work in a timely manner.

Everything was great. They were always on time. They cleaned up really well. They were very friendly. They did a good job.

Fantastic job. Very thorough

Rick is the best!!!! his team are the utmost professional. Frome the moment he came in to our home made us so comfortable. Eventhough we didn't go with him he left us an amazing quote and 2 years later he kept up his end and didn't charge us any more than the original quote. His team led by Ozzy are skilled craftsman and boy are they fast polite and clean. A FANTASTIC EXPERIENCE, I would refer Rick and his team at United Builders to anyone a 10++

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The date of last contact was recent because I asked them if they could replace one of my screens that another contractor damaged. The actual work was performed 2 years ago but back then I found them through Service Magic, which is a site where contractors pay to list themselves.

The UB owner was very responsive and polite. He explained the details of all the fancy terms on the brand pamphlet, like the argon gas, warm edge. He answered my calls quickly. He also explained how they are very much into preserving architectural details of original windows. I like that because a lot of contractors these days just cut off the old trim and cover the area with the lip of the window. It looks hideous and I am glad I didn't get steered to cutting it in my ignorance of home improvement. I also liked that his workers are experienced and work full time, unlike other companies that source out the installers.

The price was a lot more reasonable than companies like Sears and the window company had better reviews than Milgard and andersen so I went with them.

Some not so good things worth noting: As of 10/30/2014, I noticed that my main window is showing some separation between the glass and the trim as well as a bit of condensation between the two glass panes. I haven't contacted UB about it but I plan to.

Another small thing: I recommended them to my mother and all went well except they cracked her living room tile while installing a sliding door. My mom asked if they could fix it, since she had a spare tile. They were nice about responding but they couldn't help her because they don't do that kind of work. So I guess it's OK but every time I visit her it kinda irks me to step on the broken tile.

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Rick came out and gave me a demo of the windows they had to offer. I had spoken to several companies and found him to be the most down to earth and sincere. I liked working with a small company that catered to my needs. I wasn't quite ready $$ wise and I explained that to him. No pressure, he said for me to let him know when I was ready. In about 4 weeks I had the money together and called. He sent someone within two days to get the exact measurements and ordered my windows. I was told the delivery would be around 4 weeks but they actually showed up in 2! We made the appointment for install to meet my schedule. Besides replacing many of my single pane windows I also had them remove and close up a single door to the back yard and add a sliding door where a window on that same wall used to be. It is great and really adds light without heat from the sun. The entire crew was great. Friendly, personable and responsive. Every scheduled appointment and delivery was prompt and I have nothing negative to say. For me that's unusual, I'm very picky. When I decide to finish my window replacement it will be Rick I call.

We contacted United Builders through the internet and shortly thereafter received a call from Rick who is the owner. We were able to schedule an appointment with him a few days later. Rick was friendly and knowledgeable about the Anlin windows we wanted. His estimate went quickly and since he is the owner no back and forth calls between salesman and manager takes place, which makes one realize how negotiable the price can be. His estimate was the true cost of the job and to our shock and awe was less than half of the price of a contractor who installed windows for us a year ago! Installation was on time, for such a large job took only six hours. The crew was friendly and considerate and left our home neat and clean.The whole experience was a pleasure from start to finish!

unknown

They did a good job. They were on time. They were also very reasonably priced.

Their service was excellent. They are not the biggest company. They did a great job and you won't beat the price.

I called Rick, knowing he had done great jobs for us in the past. He came out right away and gave us an estimate. Redoing the garden window was the big thing for me as in the past they didn't have the capability to do it. When he gave us the quote for the French doors, I said, too bad you can't do the garden window, he said, we can do it now. The installed it last week and I couldn't be happier.

Rick had all 3 of his crews there to complete the job.

It started out good, but when they came into some problem with the patio door, things went downhill. Over the phone Rick said it would take them about 2-3 day to complete the job, and it ended up taking another week (they said they didn't have any gaps in-between jobs). The screen doors on the patio door made a horrible sound when closing. My husband pointed it out to Mark, the main guy (phillipino) in charge of the crew and Mark insisted that it was fine. Also, the kitchen window did not seem to be right, but the crew said it was fine. They ended up ordering a new screen door because it was defective.

According to them everything was complete, except for the big patio door, which they would come back to complete. A while after the crew left, I found my 3 year old with a blade in his hands (which the crew left behind). I was pretty upset about a couple other minor things... then, a few days after, I was in the kitchen feeding my twins with my mom and 3 yerar old and about 3 seconds after sitting down from opening the kitchen window it came down on me. Luckily my blinds helped to break the fall and I was ok, but it was a horrible experience!!! My kids were screaming at the top of their lungs and my mom was in a panic for several days because the window actually hit me on top of my head. I called Rick to explain the situation and although he apologized, they didn't come out right away or even offer to reduce the price of the project. I was really dissapointed.

Did they complete the job? yes
Do I like my windows? yes

The windows are really nice. They did a good job. I would recommend them. They came on time. Their workmanship was good and the workers were very polite. They also cleaned up very well. Their price was very good. I would use them again in the future.

They provided best customer service and extraordinarily good quality windows. They were the best window company that we have dealt with and all of our neighbors have also used this company. The owner of the company is very personable with his Australian accent. They completed the job in just 4 hours and there was no dust in my house. He has also worked for my grand parents and parents. I would definitely use him again.