Steri-Clean (1-800-HOARDERS.com)
About us
Steri-Clean Inc, is the parent company of HOARDERS.com. Steri-Clean operates in offices providing services to all of California. You may recognize our President and CEO, Cory Chalmers, as an expert cleaner on A&E's "Hoarders". Since 1995 Steri-Clean has helped thousands of hoarders not just clean their homes, but provided the tools to manage the hoarding behaviors and completely change their lives. Additional email - [email protected].
Business highlights
Services we offer
We offer Hoarding Cleanup, biohazard clean up, crime scene cleanup and infection control for human and animal diseases. We cover most of the nation and respond 24 hours a day.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 86% | ||
| 14% | ||
| 0% | ||
| 0% | ||
| 0% |
I had Steri-Clean out to my mother's home this last week. They arrived on time and were very professional all the way along. It was emotional for me and my brother, and the team understood. The guys did a great job! The supervisor, Fred, and his team were hard working, yet thorough. They listened to all of family's concerns, and asked how we wanted to handle stuff, then acted accordingly. They allowed us to watch over their shoulders (sometimes getting in their way) and solicited as to whether something was to keep, donate or trash, all with a pleasant attitude. They were never accusatory about how bad the house was, even though I was embarrassed. As a matter of fact, they were quick to downplay the mess and comforted me by telling me that it wasn't that bad and that they had seen worse, when I told them how bad I felt about the mess. In addition to cleaning, they encouraged me all along the way.
Yes, it would have been cheaper to do it myself, but it would have taken years. I feel that I paid a fair price for a job well done in three days.
"Thank you so much for your review, [Removed Member Name] . We appreciate you taking the time to share your experience with us. As you know this is a difficult thing to find help for, and not just the physical side of it, but the emotional side as well. Steri-Clean takes great pride in assisting people that suffer from the hoarding disorder and hire only people that can show they are hard working, compassionate and non-judgemental. We are beyond pleased that we can celebrate yet another happy customer and promise to treat each customer as if they were our own family. Thank you, and best of luck moving forward!"
"Thank you for your review {member's name removed. We are very happy to read that you were pleased with our services. We encourage people to read honest reviews by Angies List members so we appreciate you helping future customers trust us. Best of luck with your future endeavors and of course if you ever need any specialized cleaning services again, you know where to find us!"
"Hello [member name removed], Thank you so much for your feedback. We can't improve our services without hearing directly from those we are helping. I am the CEO of Steri-Clean and am going to look into who was on this job. Rest assured that this person you are referring to will have some additional training in how best to help our customers. Our goal is to provide you with whatever you want and need done, and we are not here to pressure anyone or go against their wishes. Just know we are on it, and I am glad to see that overall, despite this one small portion of the cleanup, that you were satisfied. Best of luck to you and call me any time if you want to discuss this situation. Thank you again for your feedback!"
"(Member name removed), Thank you so much for your kind words. You are the one that we should be raving about! Your new found space will certainly provide you with a fresh start and we wish you the best for the future. Call us any time you need support or just a little motivation. We are behind you 100%! Cory Chalmers President/CEO Steri-Clean"
"Hi (Member name removed)! Thank you for taking the time to leave feedback. I am so happy you trusted in us to assist you through this difficult process and hope you embrace this chance at a new beginning. There is nothing to be ashamed of and we are just so happy you reached out to us for help. Continue on with progress and let us know if you need anything at all. We are here for any help you could possibly need! Congratulations to you on some great self work :) Cory Chalmers President/CEO Steri-Clean"
"Thank you! The pleasure was all ours. I am just happy that your family has such a positive and happy ending to this story. We are so happy to have found all of the important items for your mother as well. We wish you the best for your future and if you ever need anything at all, please let us know! Cory Chalmers"
The men were swift, professional, polite, helpful, and helped us a GREAT DEAL. They even removed the tack strips from the stairs so that no one would accidentally get injured after the carpet was out. This was over-and-above service, for they could have just left it to us - but they did not.
It made the rest of our clean-up doable!!!
Steri-Clean could have done the entire job from beginning to end, but our particular hoarder (a gentleman from our church who is 82 years old) has no family who will talk to him, lives only on social security, and due to this we had chosen to help during the massive 4-month clean-up so that we could avoid that expense (as it was, just the cost of bags, boxes, and a storage unit was over $2,000).
For ANYONE who needs a clean-up or other major job - I'd strongly, STRONGLY recommend Steri-Clean!!!! They gave me much peace-of-mind and a great deal of absolutely necessary help!
Their professionalism was outstanding!
"You all are the ones that should be thanked here. You are doing an amazing thing for this gentlemen. I am so glad we were able to assist you with the cleanup, but our one day compared to your many days is a small drop in the bucket. He is blessed to have people like you! Thank you for all of your kind words and I am very happy we were able to provide you with such great services. Take care! Cory Chalmers"
Licensing
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