American Appliance Repair

Excellent. Andrew showed up both times on-time and ready to work. He is very neat and professional. Provided details on what needed to get done and did the work. Also provided tips to maintain the sub-zero condition. Would hire him again!

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Because we had this fixed just before the low season, we didn't discover the 'lack of fixing' for a several months.  When I called to let them know it still wasn't working, they said it was too long after the repair/service call and they couldn't do anything about it.  Very abrupt, uncaring and extremely costly for nothing!  Because we are still having the same issues with it and we can't afford to purchase another new refrigerator, I get angry that they did this to us.  This past February., I tried to contact them and got some man who sounded like he had just woken up and he hung up on me!  Real HORRIBLE company.  I feel l am going to contact the State of California and complain, as well.  Companies like this should be out of business!!!!!

Great service.

Worst appliance repair company ever.  I called to have our rental property's dishwasher and garbage disposal looked at.  They told me it was a $69.00 service call charge to have the repair man out to the property to inspect the items. I scheduled the service call and was told they would call me 20 minutes prior to their arrival in their 4 hour window.  On the day they were supposed to show up I never got a call.   The finally called them at the end of the day and asked if they were still coming, and they told me "the repair man came and no one answered so he left and went home a few minutes ago."  They claimed I had given them the wrong number, but when I had the girl tell me what number they had, sure enough it was correct!  So they rescheduled us for the next business day.  
Once the repair man looked at both our garbage disposal and dishwasher he gave us the quotes to fix them.  $500 to repair a clinking noise in the dishwasher and $395 to replace the garbage disposal, after he already did an $85.00 "flush of the disposal", which I now understand all that does is try to help with the smell.  Screw that. I ordered a bran new dishwasher from home depot for $450 including delivery and installation.  $395 for a new garbage disposal?! yeah, right.  I'll wait for my father in law to come out and do it for $50!!
When I called to find out what I owed the company for the so called "flush" she told me $155.00.  Whaaaaaaaat?!  The service gal Desiree said that even though I had them service the garbage disposal I still had to pay the $69 for the service call on the dishwasher... which may I remind you was NOT quoted to me when I made the initial appointment. She also said I owed $69.00 for our washing machine being looked at... uh, I NEVER asked for a washing machine to be looked at.  She kept insisting that they had given us a quote to fix a washing machine, and I had to keep explaining to her that there was NO washing machine to fix! Finally she let it go, but she still wanted to charge me an additional $69.00 for looking at the dishwasher.  I explained to her that I was not given that information when I made the appointment.  She kept telling me I was wrong so I kept fighting. No way was I about to be lied to and expected to pay an additional $69.00. I put my foot down one final time and she basically laughed at me, all the while I'm sure she was rolling her eyes on the other end... In the end she did what was right and waived the $69.00 fee and all I ended up paying was the $85 for that ridiculous flush.  Oh well. Lesson learned... NEVER use this company. What a waste. Bad service, and BAD BAD customer service.  So rude 

As I said, they verified that they could  handle commercial washers.
But, the technician BLAMED ME because it has a lock (never used, no key) that prevented him from cycling the washer quickly. He also BLAMED ME because there were screws  with special heads and he didn't have that type of screw driver - he expected me to have one (since when is the customer responsible for a technician's tools?).  (Later calls to the company turned up one technician that DID have that screwdriver.) He also BLAMED the washer saying it was too old.
He charged me $143 for about 1/2 hour's work plus the price of 2 new belts - seems a high to me ($240/hr) but I don't mind it if it solves the problem competently.
But, that's not all. It didn't work at all - we still get water left in the tub - their repair did nothing noticeable and certainly DIDN'T SOLVE THE PROBLEM.
We called back for a refund or repair but they said there was nothing they could do and refused a refund. Is that the kind of people you want to deal with?

The only interaction I had was over the phone, first scheduling and then authorizing the repair charge.  Both were fine.

They must be doing the job well, because the refrigerator hasn't broken in 10 years.

Excellent. They came out the same day and fixed it. It's working great. I learned about the computer in the model 690 that I have. There are 4-5 different offices. I called the 800 # and gave them my address. They dispatched their closest person in Redlands.

Bad experience.

It took a couple of extra days to order the parts.  But, that was OK.  We were given an estimate for the parts and labor and figured the work would be difficult and take a while.  It only took about twenty minutes.  So it was about $105/hour work -with travel from RC to San Bernardino, not counting the first visit.  They did deduct the $49 from the total.  I guess that is the going rate for skilled specialists like electricians, plumbers, mechanics.   That is the only part we didn't like about the service.  But it was fair. 
So far, it is working good.  My rating would have to be 'Good".  I think after a year or twos, and it's still working, I can rate it with Excellent.
They were responsive, punctual and professional.  So, they deserve an "Excellent" for those three areas.

The repairman was prompt and very friendly and professional.  He quickly determined that the ice maker had gone out and recommended replacing it, which we did.  He was very fast and efficient, and it took home less than 20 mins to get it replaced.

Overall I was very happy and I would use them again, although I did think the labor charge was a little steep.  But then again I guess you get what you pay for and Sub-Zeros tend to cost a lot.

An amazing 2-1/2 hours from start to finish; appointment made, call to say repair person was on his way, and service completed to my satisfaction.  From the receptionist, to the repair it was a very positive experience!  I was given detailed information as to the possibility of future repairs and their cost, and told how to maintain the appliance.  No stone was left unturned, and there were no surprises.  It was the most positive experience one could ever imagine...

Service provider was prompt, focused in his work, and knowledgeable.  He got the work done quickly.

Werner came promptly, reset the board, and left - can't tell you much more, but I trusted him/them.

I came home and my stove was sparking so I called them and they helped me to solve the problem over the phone at no charge. They are knowledgeable and friendly. Their responsiveness and professionalism were excellent.

Very prompt, professional and punctual. I would use them again.

The touch pad on my oven gave error messages. I called them and got a one day response time. Andrew replaced one of two suspected parts, hoping to save me money. The oven worked; 2 days later it stopped working. I called and he was back with the other part which he installed without charging add'l labor for the trip. Now things are working fine.

Fridge is fine, but cannot be trusted.

THEY WERE PUNCTUAL AND PROFESSIONAL AT FIRST. THEY HAD TO CALL BACK AND REVISE OUR ORIGINAL ESTIMATE BECAUSE THEY MIS QUOTED THE PRICE OF THE PARTS. WE STILL HAD THEM PERFORM THE WORK.

WE CALLED THESE PEOPLE AND THEY FIXED IT, THEY WERE VERY COURTEOUS AND HELPFUL AND MAINLY JUST DID WHAT WE NEEDED- MAKING THE FRIDGE STOP LEAKING AT THE BOTTOM.

WORK WAS DONE IN A TIMELY MANNER, REPAIRMAN CAME SAME DAY WITHIN 15 MINUTES OF SCHEDULED TIME. VERY COURTEOUS AND NEAT. CLEANED UP MESS HE MADE AND REPAIRED OVEN VERY QUICKLY (HE KNEW WHAT TO DO ALMOST AT ONCE). VERY INEXPENSIVE.

THE TECHNICIAN WAS VERY HONEST. HE CAME OUT AND HE LOOKED AT THE DRYER. IT WAS SAME-DAY SERVICE. HE TOLD MY HUSBAND WHAT PART NEEDED REPLACING AND SAID HE COULD SELL IT TO HIM OFF HIS TRUCK FOR $28 OR HE COULD BUY IT SOMEWHERE ELSE FOR $10.