Sierra Pacific Home & Comfort, Inc.

"Javier, by now you have received the information from my Manager that demonstrates that the roof leak is from a dormer vent that is on a completely different roof from where the solar is installed. Those photos have been provided to you as evidence that your solar system is sound and in good condition and there are no leaks related to the solar installation. I hope that our immediate response to figure out what had taken place is recognized as the integrity of our team here. We first respond with the intent to help. Then we figure out the root cause and take appropriate action. The dormer vent does not show obvious problems so we draw upon similar experience (over 37 years) to assess that the high volume of rain fall combined with the strong wind forced rain water through your dormer. We recommend you continue to monitor that location during rain fall. We hope that you will kindly revise your review to acknowledge the trustworthiness of the Sierra Pacific team to serve you and help you. Kind Regards, Jason Hanson President"

"Hi Ryan, first I'm sorry to hear about your frustration, let me remedy the situation, my Service Manager will be in contact with you. Our craftsmen are great and I'm proud of the work they do. Our technicians always quote the price of our repairs before we begin the work and get our client's approval, the customer service team in the office is not in a good position to accurately provide those costs to our clients without inadvertently missing critical aspects that require an on-site visit. Yes, the costs of operating our business have increased. New safety and environmental regulations by the State of CA have forced in expenses on our business that result in price increases. Sierra Pacific is committed to providing well -trained craftsmen that you'll like and trust. We expect them to be safe and provide workmanship that is durable and reliable and represents the highest standards of the trade. We believe our clients deserve this excellent level and it takes a tremendous investment in our people to provide that to our clients. I would be happy to explain further in a phone conversation, and I hope we are able to serve you again in the future. Respectfully, Jason Hanson President"

"Hi Chuck, first I'm sorry to hear this. Yes, the costs of operating our business have increased. New safety and environmental regulations by the State of CA have created new expenses on our business that result in price increases. I work very hard to make sure we send you well-trained craftsmen that you'll like and trust. I expect them to be safe working on roof-tops, much of the work for solar pool panels is done in a situation that requires significant safety training and protocols. I expect them to provide workmanship that is durable and reliable and represents the highest standards of the trade. Moreover, there is not a trade school that teaches the work our solar service technicians do. I invest months of training to take people of good character and mechanical aptitude to learn this unique trade and it takes a tremendous investment in our people to provide our clients this service. I would be happy to explain further in a phone conversation, and I hope we are able to serve you again in the future. Respectfully, Jason Hanson President"

"Paulette, thank you for the kind words. I'm always grateful for our clients that share the true character and quality of the professionals and craftsmen at Sierra Pacific. We appreciate you and will always work hard to keep your trust to serve your home improvement needs. Thank you! Jason Hanson President"

"Hi Pam, we'd very very happy to solve this for you. While not perfect, our craftsmen do a very good job a high percentage of the time. During solar start-up season, each technician is working 6 days a week to serve the demand that all our solar pool clients have at once. I promise we will get to you and have your system operating properly. Jason Hanson President"