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JR Putman Plumbing, Heating and Air
Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Electrical Baseboard or Wall Heater - Repair,
About us
Award winning full service plumbing, heating and air conditioning. Providing exceptional service since 1981. Emergency service and replacement, maintenance, indoor air quality, duct cleaning, insulation ,plumbing and drain cleaning. Available 24 hours/7 days. Additional email - [email protected].
Business highlights
Emergency services offered
44 years of experience
Services we offer
& Insulation, Air Conditioning, Ductwork, Heating, Plumbing
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.61,608 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 77% | ||
| 12% | ||
| 6% | ||
| 3% | ||
| 2% |
Showing 1-25 of 1608 reviews
Terry S.
Oct 2022
It went great finished in a timely manner
Tee L.
Oct 2022
DON’T WASTE YOUR MONEY!!!! THEY WILL INCORRECTLY DIAGNOSE THE ISSUE CHARGE YOU A DIAGNOSTIC FEE AND IF THE PROBLEM CONTINUES THEY WILL CHARGE YOU ANOTHER DIAGNOSTIC FEE. CON ARTISTS!!! SCAMMERS!!! RIP OFF!! Started having a leak under my kitchen sink which caused some water damage. The leak would happen when I used the kitchen sink faucet and when I used the dishwasher. I explained this to the initial JR Putman person that came out. He examined everything and he stated that the kitchen faucet was the problem. He replaced the faucet which was pricey and included the diagnostic fee. One month later I use the dishwasher and there's still water leaking. I reach back out to JR Putman again. They send a different person out. I explained to them what was happening and I thought this problem was resolved. They gave me some bs about something being clogged and they unclogged and charged me another diagnosis fee. I asked why if I explained everything that was happening the first time why didn't they diagnose the problem correctly. NOTHING! Made a call to make a complaint or speak to a manager. NOTHING!!! WHY DO I HAVE TO PAY FOR THE TECHNICIAN’S MISTAKE. I’M NEVER USING THIS SERVICE AGAIN AND I’M DEFINITELY NOT GIVING THEM A REFERRAL TO ANYONE. HOMEOWNERS & NEIGHBORS TALK.
Michael H.
Sep 2021
Excellent service as always, we use them twice a year for heater and AC check ups.
Kris M.
Nov 2020
Wish I could give 0 Stars! In the late summer of 2015 I had J R Putman replace my air handler and coil on my home HVAC system. They measured the system and inspected the ducts and checked everything prior to install and again after. The system worked fine in cooling mode, it's a heat pump system. When it got cold and we switched it to heating mode, the condenser would shut down after running for a short period of time. We called J R Putman back out and they said that the condenser was shutting down on a high pressure safety shut off. The technician recommended replacing the board on the system. A couple days, and a couple hundred dollars later, the repairs were complete and the system continued to shut down in the same manner. We attempted several more parts replacements for several hundreds of dollars more and several weeks, all to no avail or change in the issue. At this time I was so frustrated that I demanded J R Putman honor their satisfaction guarantee and remove their equipment from my house and give me a full refund. They refused and insisted that I needed to replace my 5 year old condenser. After arguing with them for a month, all while heating my house, in December, with the emergency heat mode (about $1000 in electric bill), I finally submitted to their demands. They did take the cost of the replacement parts that I had already paid for, off the cost of the new condenser. By mid January of 2016, they replaced the condenser, after I payed over $5,000, and nothing changed. They new condenser would shut down on a high pressure shut off after a short period of time. J R Putman eventually sent their service manager out to examine the system and ultimately determined that they had sized the system wrong from the very start and created a static issue due to an undersized "mixing box." A $15 cardboard box was the solution to a problem that J R Putman created that ultimately cost me $6,000-$7,000. Now, slightly less than 5 years later the TXV valve on the condenser they installed, has failed and needs to be replaced. The condenser is a Train unit that is known for TXV valves going bad and probably the reason why J R Putman no longer uses Train and switched to Lennox. I contacted J R Putman about warrantying the issue. They said the part is covered under the manufacturer's warranty but because the labor warranty just expired and I didn't maintain a service contract with them, they would not cover the labor for the repair. They quoted me $1200 for the labor on the repair of a condenser they forced me to purchase because of a mistake they made, because I didn't allow them to continue to rip me off by paying them for a service contract! Unbelievable.
C. T.
Nov 2020
some complications but they were resolved.
Randy K.
Nov 2020
They come out twice a year for preventive maintenance. Good People
Randy C.
Oct 2020
Repair was completed expeditiously and price was fair compared to other plumbers
Bruno S.
Aug 2020
Technician arrived on time, diagnosed the problem and recharged the system to my satisfaction.
Teri B.
Jun 2020
reasonable estimate. Timely, clean service. Well done.
Rickie K.
Feb 2020
Splendid! Thank you to Adam Rainey, who met with me and wrote up an estimate to replace my 20+ year old heat and air system. He listened to my concerns and especially my displeasure with my current thermostat. He answered my questions and gave me two options to consider. He was patient and answered some of my questions a couple times. He scheduled the installation appointment, arranged for my zero percent financing. He handled all the paperwork and customer service up the point of installation. The hand-off to the installation team was seamless. The Installation Team, Shawn Costa and Kyle Francesconi, arrived on time, walked me through the process and quickly and quietly got to work. The recycler picked up the old equipmet minutes after the it was removed. The installation was like watching a fine tuned performance, they knew their part and proceeded to get the job done. They protected the work areas and cleaned up nicely after completion. Shawn walked me through the paperwork and assisted me with the Honeywell App to manage the system on my phone. Adam called after the work was completed just to be sure there were no loose ends. No doubt I will continue to be a loyal customer....and I'm a Mom so I heartily recommend them. Thank you JR Putman!
Penelope E.
Nov 2019
With only one exception, JR Putman staff have always been courteous, responsive, and consummate professionals with every interaction. We appreciate their service so much that we enrolled in their maintenance club. For a low monthly payment, they perform regular maintenance on various systems in your home at periodic intervals. They call to remind the customer it's time for maintenance and they work around the customer's schedule. Great service!
Response from JR Putman Plumbing, Heating and Air
"Hi [Member Name Removed]! We are happy to hear that you have enjoyed our service! We are even happier to have you as a Service Club Member! Thank you for taking the time to leave us a review and have a great day [Member Name Removed]!"
William H.
Oct 2019
The work was great, very efficient, fast and really good
Response from JR Putman Plumbing, Heating and Air
"Hi [Member Name Removed]! We are happy to hear that you had a great experience with us! We hope that you are enjoying your new HVAC system and look forward to working with you in the future to maintain the system! Thank you for taking the time to leave us a review and have a great day [Member Name Removed]!"
Mabel C.
Aug 2019
It's time to replace my >20 year old HVAC system & contacted the company for a quote. The sales representative did a walk-through & gave me 3 options ranging from $13k-$20k. She also stated that manufacturer & SMUD rebates are available. I decided to go with the mid-range option. 3 technicians showed up on the day of installation. They were punctual, courteous & professional. They cleaned up after themselves & the overall installation process was excellent. So, why the low grade? It has to do with poor customer communication: waited for 2 months after the install for rebate checks to come---nothing. Called the company to inquire about the status & was told to wait for 4 more weeks. Now, it's 4 months since the install, still nothing. Called JR Putman again twice to check on the status, the receptionist said the install dept. was in a meeting & will call me back. So I waited 2 days----no call back. The second time I called, the receptionist said the person who handles the rebates is out of the office & will call me back the next day. Nobody call me back. This is extremely frustrating when you can't even get a straight answer.
Amy C.
Jul 2019
Good! I'm really happy with them, they're professional and friendly.
Response from JR Putman Plumbing, Heating and Air
"Hello [Member Name Removed], We are happy to hear that you had a great visit with us! Thank you for taking the time to leave us a review!"
Eric B.
May 2019
I had previously used JR Putnam several times, was satisfied but noted their service was slipping. Diagnostic: fan inoperable The quote was very high UNLESS I joined their annual fee club ( I recall about $90) which would cut the cost by hundreds of dollars (but have a sunk cost to them). I checked the internet for similar costs and they were considerably lower for the parts and labor. Turns out to be correct. Another professional fixed the problem for ABOUT 1/3 THE COST of JR Putnam's "Club Bid". The initial diagnostic call was supposed to be $99 but I was charged $183.95 (because I didn't accept the very high repair bid?). I called JR Putnam's office. After much hassle, I had to dispute with my credit card company to credit the difference. Bottom Line: They seem to build your confidence then stick it to you.
Response from JR Putman Plumbing, Heating and Air
"Hello [Member Name Removed], We are sorry to hear that you did not have a positive experience with us. We did, however, want to clear up the pricing concern mentioned in your review. The $193.95 was a sum total of one year of prepaid membership in our Service Club as well as the Diagnostic fee from your visit. As for your refund, the representative you spoke with about the matter followed all of our company policies and submitted a refund request for your year of prepaid membership in a prompt manner. You called back in a few days later to check on the refund and we had processed it on our end and were just waiting for the financial institutions in question to allocate the funds appropriately. You did not find this satisfactory and simply contested the charge rather than wait. We understand if you did not find our company's value appropriate for the price that we quoted you but we do not believe we were "sticking it to you" in this case. If you would like to talk more about this matter feel free to call us at (916)-638-2442 where a member of our management team would be happy to speak with you."
Arlene C.
Jan 2019
They completed the work in one day and we were not inconvenienced without hot water very long during the day.
Response from JR Putman Plumbing, Heating and Air
"Hello [Member Name Removed]! We are glad that you had a positive experience with us! We hope you enjoy your new hot water heater as well as your new faucet! If you need any help in the future don't hesitate to call us! Thanks for taking the time to review us and have a great day [Member Name Removed]!"
Tracy H.
Jan 2019
It went well. The tech arrived on time, and after some discussion he completed the job.
Response from JR Putman Plumbing, Heating and Air
"Hello [Member Name Removed]! We are happy to hear that you had a good visit with our technician! Thanks for leaving us a review and have a great day!"
Pat C.
Dec 2018
Good. There was some misunderstanding about the placement of the new sink in the laundry room, but the installer took the later but more clear instructions with only minor reluctance and did a great job in spite of the fact that he had to redo some of the piping. Word to the wise: don't let husbands give directions.
Response from JR Putman Plumbing, Heating and Air
"Hello [Member Name Removed]! We are glad to hear that you were happy with the work our plumber performed for you! Thank you for taking the time to leave a review and provide your feedback! Thanks and have a great day!"
Rogelio C.
Dec 2018
They did a good job despite many obstacles.
Pete H.
Nov 2018
I called these folks out to do heat repair, and they did a fine job. I joined their monthly maintenance club, wherein they come out 2x a year to inspect the heater or AC unit. If you join their club, they will give you a discount on parts needed for service. I thought it was a great deal. However, the bi-annual visits turned into opportunities for them to upsell me. Now, my system is 15 years old, and I don't expect perfection. But every time I felt like it was a battle. I didn't like it--I felt pressured. They wanted me to replace my entire system for about $12-15K. Ok, I have them come out to do a quote to replace the entire system. Of course they want me to get the most expensive machinery--I ask for multiple quotes, depending on the quality of the system, i.e., platinum, gold, or silver. Never hear back from them. I call them and ask for the quote. Never hear back from them. They then call me to do my bi-annual check, and at that point I just cancelled. No thanks. I don't like high pressure sales.
Response from JR Putman Plumbing, Heating and Air
"Hello [Member Name Removed], Thank you for providing an account of your experiences with us. We truly appreciate your feedback as we always strive to improve in all facets of our company and your account helps our leadership team focus and coach on the areas we need to improve on for better results. We are sorry that you felt like our technicians were pushing trying to "upsell" you as this is what we try to avoid. We do not pay our service technicians commission for this very reason. However, our technicians will always give their professional recommendation and sometimes this included the replacement of the system for a more efficient one. Regardless we appreciate you taking the time to write your review and if you have any further questions or concerns you can call us at (916)-638-2442 where a member of our leadership team would be happy to speak with you some more about this. Have a great day [Member Name Removed]!"
J D.
Nov 2018
The service and workmanship was excellent. This company was able to completely repair my flushing and tank leakage in one visit. I had previously worked with another plumbing company who fixed the flushing problem but created a tank leakage problem. After 2 additional visits the problem was still not resolved so I reached out to JR Putnam who, again, fixed all issues with the toilet successfully and in ONE visit. I would definitely use them again for any future plumbing issues.
Response from JR Putman Plumbing, Heating and Air
"Hello [Member Name Removed], We are glad that were able to help you in your time of need and we appreciate you providing a review with your experiences! All of our technicians arrive stocked with thousands of parts so that they can perform most repairs on the first visit! This is so that we can save you time and money and it appears that in your case it did! We thank you for choosing JR Putman and hope you call us in the future whenever you need help! Have a great day [Member Name Removed]!"
Joseph A.
Nov 2018
All was completed, DJ looked over all products, explained what repaired were needed and why. We have no questions at the end ave know what we need done to have our product run more efficiently.
Response from JR Putman Plumbing, Heating and Air
"Hello [Member Name Removed], Thanks for providing an account of your experience with our technician DJ! We are glad that you had a good visit and that we were able to help you with tuning up your system. Thanks for choosing JR Putman and we hope you have a great day!"
Angie W.
Oct 2018
The service went very well. Cody was friendly, competent and professional. He explained which part might need to be replaced in the future. He was also aware that I would be looking into replacing the furnace in the new year. JR PUTNAM is a company I use often and they do good work.
Eric B.
Oct 2018
Had 2 units serviced. The work appeared to be done in a through manner but the service person seemed to feel there were some issues that he didn't provide a clear explanation or what exactly needed to be resolved. He completed the work for the coupon service and it is months later and there have been no issues.
Lem B.
Sep 2018
We were happy with the whole experience
Licensing
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FAQ
JR Putman Plumbing, Heating and Air is currently rated 4.6 overall out of 5.
JR Putman Plumbing, Heating and Air accepts the following forms of payment: CreditCard
Yes, JR Putman Plumbing, Heating and Air offers free project estimates.
No, JR Putman Plumbing, Heating and Air does not offer eco-friendly accreditations.
No, JR Putman Plumbing, Heating and Air does not offer a senior discount.
Yes, JR Putman Plumbing, Heating and Air offers emergency services.
No, JR Putman Plumbing, Heating and Air does not offer warranties.