Since 1989, Five Star Restoration & Construction, Inc. has specialized in providing 24-hour emergency service for water, smoke and fire damage restoration-experienced in complete reconstruction for residential and commercial properties. Five Star can handle any job from start to finish-large or small. Our technicians are trained, experienced and nationally certified, continually training in the most current recovery techniques. Cost is determined by job, travel charges apply outside of 50 mile radius, extra charge applies for emergency after-hour service, lic# 886276. Additional phone numbers - (916) 631-1412, (916) 631-8156. Additional DBAs - Five Star Resoration.
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Number of Stars | Image of Distribution | Number of Ratings |
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63% | ||
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4% | ||
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"Ms. [Member Name Removed], we do not subcontract out our mitigation services. This is performed by our employees. We decided it to be best to pull out of this project due to the fact that you were trying to make us pay for your code violations that were due to issues on your property long before we started performing work for you. The other issues were that you were performing repairs to your home that was not done with a permit which was creating problems with the project. We did our best to get the permit transferred over to you as quickly as possible. We hope that all goes smoothly for you."
"I have reviewed the issues that took place. [Member Name Removed], my sincerest apologies for the lack of communication and follow through on this project. Your brother sent me a long list of items we will need to work on and improve. Thank you both for bringing this to my attention."
"Thank you for the review [Member Name Removed]. I'm sure Nathan will take good care of you. I hope that all turns out well. Please reach out to me if there are any issues that arise. Aaron Provencal 916-825-5285"
"[Member Name Removed], we appreciate the review. Thank you!"
"Thank you for the review [Member Name Removed]!"
"We apologize for the length of time it has taken to repair your home and for your dissatisfaction. The bathtub that had to be replace had to be approved by your insurance carrier. The tub was ordered upon approval - the tub was special order and took 8 weeks to receive. We also had a couple days that we had work scheduled with you and our sub contractors could not gain access to the property to get the work done, so they had to leave. As you can imagine, this throws off the entire schedule when one trade can't get in to do their part as a domino affect occurs. Material selections also played a part in the length of time for the repairs. Since tile was finally selected last week, we will plan on getting the tile in as soon as we hear from you as to when your countertop contractor will be completed. We will do our utmost to make sure you are satisfied with the final outcome of the repairs."
"Thank you for the review [Member Name Removed]!"
"[Member Name Removed], thank you very much for the review!"
"Thank you for the review [Member Name Removed]!"
"We had given [member name removed] a ballpark estimated cost to handle some water damage dry out (approx. $600) and repairs (approx. $400-600). It is difficult to give an exact cost for drying as materials dry out at different rates and the repairs would depend upon what could and could not be salvageable. We use the same pricing database as her insurance carrier. The insurance carrier quoted her approx. $780 for the work to be done, so they would have been basing their figures off a different scope of work to be done. If we had been hired to take care of the repairs for [member name removed], we could have submitted everything to her insurance carrier for approval. After the emergency work (drying out) had been completed we would have known the full scope of the repairs needed at that time."
"We do charge additional for after hours emergency call outs. Regarding the damage to the washer and dryer, this was not brought to our attention. We would have been more than happy to take care of any damage done by our staff."
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