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Five Star Restoration & Construction Inc

Electrical for Home Addition or Remodel - Install, Electrical for Home Addition, Electrical Wiring or Panel Upgrade,

About us

Since 1989, Five Star Restoration & Construction, Inc. has specialized in providing 24-hour emergency service for water, smoke and fire damage restoration-experienced in complete reconstruction for residential and commercial properties. Five Star can handle any job from start to finish-large or small. Our technicians are trained, experienced and nationally certified, continually training in the most current recovery techniques. Cost is determined by job, travel charges apply outside of 50 mile radius, extra charge applies for emergency after-hour service, lic# 886276. Additional phone numbers - (916) 631-1412, (916) 631-8156. Additional DBAs - Five Star Resoration.

Business highlights

Emergency services offered
36 years of experience

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.127 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
63%
4
15%
3
4%
2
11%
1
7%
Showing 1-25 of 27 reviews
Trisha C.
Sep 2020
1.0
$600,000
They came in and did the mitigation fast and then sat. When prompted for answers to begin dates and regarding permits they lied repeatedly to myself and the insurance. Billed for I performed services, etc. the initial mitigation went well but that was bc they Subcontracted it out. The staff you deal with initially are very competent and nice but once you sign a contract the project died.
Response from Five Star Restoration & Construction Inc

"Ms. [Member Name Removed], we do not subcontract out our mitigation services. This is performed by our employees. We decided it to be best to pull out of this project due to the fact that you were trying to make us pay for your code violations that were due to issues on your property long before we started performing work for you. The other issues were that you were performing repairs to your home that was not done with a permit which was creating problems with the project. We did our best to get the permit transferred over to you as quickly as possible. We hope that all goes smoothly for you."


MARY H.
Oct 2019
2.0
$8,000
Took far too long and communication with the project manager was very poor. Scheduled events did not occur on time. I have used them before and been happy but they are no longer “five star” in my opinion.
Response from Five Star Restoration & Construction Inc

"I have reviewed the issues that took place. [Member Name Removed], my sincerest apologies for the lack of communication and follow through on this project. Your brother sent me a long list of items we will need to work on and improve. Thank you both for bringing this to my attention."


Sue C.
Apr 2017
4.0
Yes, I recommend this pro
The work is still ongoing but so far it has been excellent. Everyone is very nice and helpful in explaining what is being done and what comes next.
Response from Five Star Restoration & Construction Inc

"Thank you for the review [Member Name Removed]. I'm sure Nathan will take good care of you. I hope that all turns out well. Please reach out to me if there are any issues that arise. Aaron Provencal 916-825-5285"


Ronald F.
Aug 2016
5.0
Yes, I recommend this pro
$10
From the beginning to the end this company stood out. Excellent customer service, professionalism and integrity. Overall satisfaction with work performed EXCELLENT
Response from Five Star Restoration & Construction Inc

"[Member Name Removed], we appreciate the review. Thank you!"


Denise S.
Dec 2015
5.0
Yes, I recommend this pro
unknown
Response from Five Star Restoration & Construction Inc

"Thank you for the review [Member Name Removed]!"


Deborah H.
Aug 2015
1.0
$15,000
The leak happened the first week of May. It is now mid-August and we are still without use of the bathroom, are washing our dishes in the our laundry room sink, which is the only sink available on the ground floor.
Because I complained, they finally cleaned out the old appliances and put our stove back....in our kitchen with no sink, dishwasher, or counter tops.  We are taking care of my elderly mom with great difficulty through this, and they have gone weeks at a time doing nothing. When work is done, it is because they have sent one or two workers at a time to do a specific job, like paint, and then we wait another few weeks. One example of many is that they were supposed to paint our small pantry area to match the kitchen...approved and even mandated by insurance company...but I was told they wouldn't do this. I had to call the insurance company for intervention. OK, so now they painted the pantry, but the molding around the door frame was my problem. Unbelievable The  crew that refinished the cabinets fumed up the house. I had to tell them to put their solvent soaked rags in plastic bags...no fan was used or anything partitioned off. Now after weeks of drying time, the doors are still sticky. Oh, and they lost a cupboard door, which they are replacing. Just got an email saying they picked it up for me like they are doing me a favor. This has been a total nightmare. Run far, far away from this company.
Response from Five Star Restoration & Construction Inc

"We apologize for the length of time it has taken to repair your home and for your dissatisfaction. The bathtub that had to be replace had to be approved by your insurance carrier. The tub was ordered upon approval - the tub was special order and took 8 weeks to receive. We also had a couple days that we had work scheduled with you and our sub contractors could not gain access to the property to get the work done, so they had to leave. As you can imagine, this throws off the entire schedule when one trade can't get in to do their part as a domino affect occurs. Material selections also played a part in the length of time for the repairs. Since tile was finally selected last week, we will plan on getting the tile in as soon as we hear from you as to when your countertop contractor will be completed. We will do our utmost to make sure you are satisfied with the final outcome of the repairs."


Susan M.
Jul 2015
5.0
Yes, I recommend this pro
$8,000
.
Response from Five Star Restoration & Construction Inc

"Thank you for the review [Member Name Removed]!"


Robin H.
Jun 2015
2.0
$25,000
Cleaning damage was quick.  They did not tell me to hire my own contractor for repairs, so I had to wait 2 months before they would do restoration-- 2 months without a kitchen!  I was told that they were way backed up on projects as they took up other jobs from contractors that went bankrupt and I had to wait.  When they finally did come, they rushed and did a very sloppy job.   The team that tore my kitchen up told me to plan what I needed done so I wouldn't have to re-do in the future.  The mgmt team that came in to restore did not want to do changes as they were so busy that I had to put projects on hold ( I wanted a new sink and faucet-- kept asking for size and type so I could purchase them and when I did get size, it was too late as they were ready to finish.)  
  • This company also relies a great deal on payment from insurance claims so their prices are very steep-- I feel that they really take advantage of people who are in dire straits and are at their beck and call to agree to whatever just to get their house back in shape.

Most of the workers are great but the middle mgmt of this company are all money and speed driven and not into quality and empathy for their customers.
It may be too late for me, but maybe this will wake their owner up and reconsider how they do business in the future..

Greg S.
May 2015
3.0
unknown

Roger C.
Mar 2015
5.0
Yes, I recommend this pro
unknown
Response from Five Star Restoration & Construction Inc

"[Member Name Removed], thank you very much for the review!"


Eryn S.
Jan 2015
5.0
Yes, I recommend this pro
I have a close friend who had a house fire yesterday on the other side of the country.  She needed help with the information she was being told.  I called Five Star Restoration hoping to talk with someone and help my friend from a distance.  Carol was so nice to take her time to explain what happens in a house fire and information in the aftermath to pass on to my friend to help in her crisis situation.  I didn't use their services but was impressed that they would take some time to help me help my friend.  Thank you!!
Response from Five Star Restoration & Construction Inc

"Thank you for the review [Member Name Removed]!"


Barbara O.
Aug 2014
2.0
unknown
Response from Five Star Restoration & Construction Inc

"We had given [member name removed] a ballpark estimated cost to handle some water damage dry out (approx. $600) and repairs (approx. $400-600). It is difficult to give an exact cost for drying as materials dry out at different rates and the repairs would depend upon what could and could not be salvageable. We use the same pricing database as her insurance carrier. The insurance carrier quoted her approx. $780 for the work to be done, so they would have been basing their figures off a different scope of work to be done. If we had been hired to take care of the repairs for [member name removed], we could have submitted everything to her insurance carrier for approval. After the emergency work (drying out) had been completed we would have known the full scope of the repairs needed at that time."


Woosun N.
Mar 2014
5.0
Yes, I recommend this pro
$1,800
The technicians from Five Start were very polite and professional.  They performed the work quickly without any issues.

Karen J.
Oct 2013
5.0
Yes, I recommend this pro
Consultation

Matthew R.
Sep 2013
5.0
Yes, I recommend this pro
Great job a d very nice. Would and will use this company in the future. Appreciate everything David.
Thank you much
Definitely call them first for quick response time and honest answers

Randy F.
Aug 2013
5.0
Yes, I recommend this pro
$500
During one of the storms we had in December of 2012, I was awakened in the middle of the night by the sound of dripping. I discovered that my master bedroom window was leaking and the water was dripping down on the window sill. It ran across the sill and down the wall and eventually across the carpet. I placed towels at the point were the drips were falling and tried to go back to sleep. The next morning (Sunday) I woke up and called Five Star, after looking through my monthly flyer from Angies List. They responded that day, started the drying proccess on the rug and placed plastic sheeting aroung the window to prevent further damage and allow the repair the leak, which was a faulty seal around the master bedroom window. Over the course of the next four weeks, Five Star worked with my insurance complany and ultimately completed replacing the insulation in the wall, wallboard, carpet pad and painted all areas affected. Everything is as good as new.

Louis D.
Mar 2013
5.0
Yes, I recommend this pro
$7,000
5 Star did what they said they would exactly when they said they would do it.  They also did not ask for money until the work was 100% complete.

Dorothy K.
Jan 2013
5.0
Yes, I recommend this pro
$5,000
Went very well from start to finish.  Kept us, tenant and insurance company well informed

Randy F.
Dec 2012
5.0
Yes, I recommend this pro
$3,600
I woke up at 5:00 AM in the morning to a drip sound during a very strong storm in our area, discovered the drip was water dripping on the interior window sill of our second story master bedroom.  My temporary fix consisted of towels, till daylight, so I could assess the damage.  Upon discovering I also had water on the floor at the opposite end of the window.  My immediate reaction was to grab my Angie's List Monthly edition and look for a water damage company.  I called around 8:00 AM on Saturday morning and they returned my call within an hour.  Shortly there after a two man crew arrived to start the process of repairing the damage that had been done.  It took three weeks to complete the repairs, due to repairing the cause of the water damage before finishing the repairs to the wall and carpet..  Overall I was quite satisfied with the work performed, the friendliness of the employees and the willingness of the owner to work with me on a few of the repair items that I could complete to save a few dollars, to offset my insurance deductable.  They also give Angie's List members an additional discount.

Anthony B.
Nov 2012
5.0
Yes, I recommend this pro
$8,000
This episode  was tough for our family.  Even a year later, I am glad we choose them.   
The initial phone intake was awesome!.   I am in cust svc, and what initially sold them to us was initial phone intake. 
They seem to have a customer service system in place.  I think they do regular training with their employees.
By Aaron, the head guy, doing the initial eval, and all employees wearing company shirts or tee shirts, it lent a great level of comfort and professionalism to our experience. 
Three notes:
1.  The weather turned cold the minute we had to shut down HVAC and leave the negative pressure airflow system in place.  Our house being 40+ was drafty, and this resulted in a week of 40 degree temperatures in the house.  We had to fend for ourselves with portable heaters  for 20+ days before repairs were completed, negative pressure system removed and we could use the HVAC.  Nature-not five star's issue.
2.   Our cabinets were old.  We had to call back the cabinet sub 2 times to correct issues he missed.  He was a very busy guy.  Five star did what they could to correct the situation, and the sub stuck to the scheduled time.   Five Star was cool waiting for payment until the issues were resolved.
3.    They did a great job locating the cold water line in the wall for the refrigerator that had been covered up during original construction.   Everyone coordinated our access to the water line so we could use it when repairs were complete.
Their overall goal was the safe and efficient disposal and repair of the water damaged materials.    I strongly recommend them to others.  



Doug L.
Nov 2012
4.0
Yes, I recommend this pro
They do a great job, this is the third time I have used them.  Everything looks like new once they were done. They are expensive but you get what you pay for. 


Ying C.
Aug 2012
2.0
$2,000
The response was quick, but with extra charge due to weekend.  The cost is very high.  Did clean up the water problem and dried up the walls,  but they damaged my washer and dryer when moving them out of the laundry room.  The repair cost quoted was very high.  I hired a contractor and got it done at half the cost.
Response from Five Star Restoration & Construction Inc

"We do charge additional for after hours emergency call outs. Regarding the damage to the washer and dryer, this was not brought to our attention. We would have been more than happy to take care of any damage done by our staff."


LYNN A.
Feb 2012
5.0
Yes, I recommend this pro
$500
Very very well. See above.

Becky Y.
Jan 2012
4.0
$2,500
.They seemed to do a very good job although I'm not sure the job was as complete as it could be in regard to the damage done to the carpet. Overall I am satisfied with them and I can recommend them on most counts.

MARY H.
Jul 2011
5.0
Yes, I recommend this pro
$16,000
Extremely well start to finish
Showing 1-25 of 27

Licensing

State Contractor License Requirements

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FAQ

Five Star Restoration & Construction Inc is currently rated 4.1 overall out of 5.
Five Star Restoration & Construction Inc accepts the following forms of payment: CreditCard
Yes, Five Star Restoration & Construction Inc offers free project estimates.
No, Five Star Restoration & Construction Inc does not offer eco-friendly accreditations.
No, Five Star Restoration & Construction Inc does not offer a senior discount.
Yes, Five Star Restoration & Construction Inc offers emergency services.
No, Five Star Restoration & Construction Inc does not offer warranties.

Contact Information

2372 Gold River Rd, Rancho Cordova, CA 95670

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