Five Star Restoration & Construction Inc
About us
Since 1989, Five Star Restoration & Construction, Inc. has specialized in providing 24-hour emergency service for water, smoke and fire damage restoration-experienced in complete reconstruction for residential and commercial properties. Five Star can handle any job from start to finish-large or small. Our technicians are trained, experienced and nationally certified, continually training in the most current recovery techniques. Cost is determined by job, travel charges apply outside of 50 mile radius, extra charge applies for emergency after-hour service, lic# 886276. Additional phone numbers - (916) 631-1412, (916) 631-8156. Additional DBAs - Five Star Resoration.
Business highlights
Services we offer
Water, and Reconstruction Services.., fire and smoke damage restoration, mold remediation & emergency board-ups. Content Cleaning and Pack-out
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 63% | ||
| 15% | ||
| 4% | ||
| 11% | ||
| 7% |
"Ms. [Member Name Removed], we do not subcontract out our mitigation services. This is performed by our employees. We decided it to be best to pull out of this project due to the fact that you were trying to make us pay for your code violations that were due to issues on your property long before we started performing work for you. The other issues were that you were performing repairs to your home that was not done with a permit which was creating problems with the project. We did our best to get the permit transferred over to you as quickly as possible. We hope that all goes smoothly for you."
"I have reviewed the issues that took place. [Member Name Removed], my sincerest apologies for the lack of communication and follow through on this project. Your brother sent me a long list of items we will need to work on and improve. Thank you both for bringing this to my attention."
"Thank you for the review [Member Name Removed]. I'm sure Nathan will take good care of you. I hope that all turns out well. Please reach out to me if there are any issues that arise. Aaron Provencal 916-825-5285"
"[Member Name Removed], we appreciate the review. Thank you!"
"Thank you for the review [Member Name Removed]!"
Because I complained, they finally cleaned out the old appliances and put our stove back....in our kitchen with no sink, dishwasher, or counter tops. We are taking care of my elderly mom with great difficulty through this, and they have gone weeks at a time doing nothing. When work is done, it is because they have sent one or two workers at a time to do a specific job, like paint, and then we wait another few weeks. One example of many is that they were supposed to paint our small pantry area to match the kitchen...approved and even mandated by insurance company...but I was told they wouldn't do this. I had to call the insurance company for intervention. OK, so now they painted the pantry, but the molding around the door frame was my problem. Unbelievable The crew that refinished the cabinets fumed up the house. I had to tell them to put their solvent soaked rags in plastic bags...no fan was used or anything partitioned off. Now after weeks of drying time, the doors are still sticky. Oh, and they lost a cupboard door, which they are replacing. Just got an email saying they picked it up for me like they are doing me a favor. This has been a total nightmare. Run far, far away from this company.
"We apologize for the length of time it has taken to repair your home and for your dissatisfaction. The bathtub that had to be replace had to be approved by your insurance carrier. The tub was ordered upon approval - the tub was special order and took 8 weeks to receive. We also had a couple days that we had work scheduled with you and our sub contractors could not gain access to the property to get the work done, so they had to leave. As you can imagine, this throws off the entire schedule when one trade can't get in to do their part as a domino affect occurs. Material selections also played a part in the length of time for the repairs. Since tile was finally selected last week, we will plan on getting the tile in as soon as we hear from you as to when your countertop contractor will be completed. We will do our utmost to make sure you are satisfied with the final outcome of the repairs."
"Thank you for the review [Member Name Removed]!"
- This company also relies a great deal on payment from insurance claims so their prices are very steep-- I feel that they really take advantage of people who are in dire straits and are at their beck and call to agree to whatever just to get their house back in shape.
Most of the workers are great but the middle mgmt of this company are all money and speed driven and not into quality and empathy for their customers.
It may be too late for me, but maybe this will wake their owner up and reconsider how they do business in the future..
"[Member Name Removed], thank you very much for the review!"
"Thank you for the review [Member Name Removed]!"
"We had given [member name removed] a ballpark estimated cost to handle some water damage dry out (approx. $600) and repairs (approx. $400-600). It is difficult to give an exact cost for drying as materials dry out at different rates and the repairs would depend upon what could and could not be salvageable. We use the same pricing database as her insurance carrier. The insurance carrier quoted her approx. $780 for the work to be done, so they would have been basing their figures off a different scope of work to be done. If we had been hired to take care of the repairs for [member name removed], we could have submitted everything to her insurance carrier for approval. After the emergency work (drying out) had been completed we would have known the full scope of the repairs needed at that time."
Thank you much
Definitely call them first for quick response time and honest answers
The initial phone intake was awesome!. I am in cust svc, and what initially sold them to us was initial phone intake.
They seem to have a customer service system in place. I think they do regular training with their employees.
By Aaron, the head guy, doing the initial eval, and all employees wearing company shirts or tee shirts, it lent a great level of comfort and professionalism to our experience.
Three notes:
1. The weather turned cold the minute we had to shut down HVAC and leave the negative pressure airflow system in place. Our house being 40+ was drafty, and this resulted in a week of 40 degree temperatures in the house. We had to fend for ourselves with portable heaters for 20+ days before repairs were completed, negative pressure system removed and we could use the HVAC. Nature-not five star's issue.
2. Our cabinets were old. We had to call back the cabinet sub 2 times to correct issues he missed. He was a very busy guy. Five star did what they could to correct the situation, and the sub stuck to the scheduled time. Five Star was cool waiting for payment until the issues were resolved.
3. They did a great job locating the cold water line in the wall for the refrigerator that had been covered up during original construction. Everyone coordinated our access to the water line so we could use it when repairs were complete.
Their overall goal was the safe and efficient disposal and repair of the water damaged materials. I strongly recommend them to others.
"We do charge additional for after hours emergency call outs. Regarding the damage to the washer and dryer, this was not brought to our attention. We would have been more than happy to take care of any damage done by our staff."
Licensing
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