Five Star Restoration & Construction Inc

Cleaning damage was quick. They did not tell me to hire my own contractor for repairs, so I had to wait 2 months before they would do restoration-- 2 months without a kitchen! I was told that they were way backed up on projects as they took up other jobs from contractors that went bankrupt and I had to wait. When they finally did come, they rushed and did a very sloppy job. The team that tore my kitchen up told me to plan what I needed done so I wouldn't have to re-do in the future. The mgmt team that came in to restore did not want to do changes as they were so busy that I had to put projects on hold ( I wanted a new sink and faucet-- kept asking for size and type so I could purchase them and when I did get size, it was too late as they were ready to finish.) This company also relies a great deal on payment from insurance claims so their prices are very steep-- I feel that they really take advantage of people who are in dire straits and are at their beck and call to agree to whatever just to get their house back in shape. Most of the workers are great but the middle mgmt of this company are all money and speed driven and not into quality and empathy for their customers. It may be too late for me, but maybe this will wake their owner up and reconsider how they do business in the future..

I have a close friend who had a house fire yesterday on the other side of the country. She needed help with the information she was being told. I called Five Star Restoration hoping to talk with someone and help my friend from a distance. Carol was so nice to take her time to explain what happens in a house fire and information in the aftermath to pass on to my friend to help in her crisis situation. I didn't use their services but was impressed that they would take some time to help me help my friend. Thank you!!

The technicians from Five Start were very polite and professional. They performed the work quickly without any issues.

Great job a d very nice. Would and will use this company in the future. Appreciate everything David. Thank you much Definitely call them first for quick response time and honest answers

During one of the storms we had in December of 2012, I was awakened in the middle of the night by the sound of dripping. I discovered that my master bedroom window was leaking and the water was dripping down on the window sill. It ran across the sill and down the wall and eventually across the carpet. I placed towels at the point were the drips were falling and tried to go back to sleep. The next morning (Sunday) I woke up and called Five Star, after looking through my monthly flyer from Angies List. They responded that day, started the drying proccess on the rug and placed plastic sheeting aroung the window to prevent further damage and allow the repair the leak, which was a faulty seal around the master bedroom window. Over the course of the next four weeks, Five Star worked with my insurance complany and ultimately completed replacing the insulation in the wall, wallboard, carpet pad and painted all areas affected. Everything is as good as new.