Blue Pool Pro

Here’s my last email to the company. says it all: This email serves as a formal reminder that I discontinued service with your company effective immediately on 8/28/23. It’s my understanding that you sent two people out to look at the pool on it about that same day after I spoke briefly with someone I believe is named Kevin. I explained the pool was pea-soup green with algae. Kevin said something to the effect of, “We need to see first if it’s algae. It could be something else.” It seemed to me that you should have known, since a tech was there the day before and the pool was unusable for EIGHT WEEKS. A few pool logs indicated the pool needed to be shocked. I never heard back from Kevin after the two-person inspection. Typical. No follow-up and zero communication. At the very least I expected an apology since I was paying $150 per month for the last two months fior a completely ineffective service. On Friday, I went to a pool supply store and purchased $200 worth of chemicals. Now, two days later, my pool is beginning to recover. Let Kevin know: It was algae. It is clear to me that you did not want to do what was necessary to fix the problem that your inadequate service created because it would have cost quite a bit more than $150 I paid per month for the 10-minute weekly “service” calls from your tech. As the pool’s condition worsened, I even tried to engage, and asked if there was anything I should do. I received no response. You preferred to string me along and continued to charge me for service you were not providing until such time as I canceled. There are only three explanations for this: You are either incompetent, inadequately staffed, or too greedy to provide the pool service you promised. I will not hesitate to tell anyone who I speak to about the poor service that we have received. But I should thank you for helping me realize I can handle my pool needs in my own; I can’t do any worse than you did. Do not send anyone back to my home. I will consider it trespassing.

It will be weekly.

Done well and on time for a price we expected. We hired this company to do our weekly pool service, too.

Awesome job. Our pool was a mess after winter. Now it's spotless and we have signed up for regular maintenance.

Excellent, they are the people for the job.

We have been very happy with them. They do a good job at a reasonable price.

I am satisfied with them. They come on time and don't bother anyone. They get the job done and leave everything in good shape and we appreciate that.